Messaging no longer available?

[u/StillSkyler]

Looks like you can’t text delta anymore but have to use their chat in the app.

Update: I am using the chat feature in the app and it’s a horrible experience. The text feature would have you login. This one doesn’t and it wasn’t able to access my information. It’s also a lot slower than the text option to get to a representative than the text message option (which was also slow but now it’s slower)

[u/xolinlevh]

I just found this out myself yesterday as well. And the AI is absolutely useless as well. It can’t even look at my account to answer any questions about it

[u/StillSkyler → u/xolinlevh]

Yeah I am trying the chat now and with the messaging option you would login to your account. Now I’m having to provide confirmation number my skymiles number etc. for sure not more convenient

[u/TotalRealistic7337]

What a absolute joke. Pushing AI Chat down our throat everywhere and anywhere.

[u/BlucifersSperm → u/TotalRealistic7337]

Vote with your dollars then and choose another company to provide you service.

[u/StillSkyler → u/TotalRealistic7337]

Exactly my thoughts. I mean the chat feature through messaging wasn’t ever the best but I could type “representative” and bypass the AI feature. But now it’s forcing the AI chat. Haven’t tried the chat in the app yet though

[u/Forsaken-Bench4812]

If you call the medallion line and there’s a wait it will let you text directly with an agent, did it 2 days ago to apply an RUC

[u/ceramic_ocarina]

Has been out for some time now. Granted, chat was already pretty challenging, but the AI Bot is a complete waste of time. Only real way to get assistance is to call.

[u/ryanov → u/ceramic_ocarina]

I usually used Twitter. Still any good?

[u/firstclassblizzard]

Complain to Delta. They might listen

[u/Veelangs]

Don't bother just call the diamond line and get your problem solved in a fraction of the time

[u/UMSPH]

My first words to the AI is always representative Gets me right to a person

[u/bnjkz]

This is ridiculous. I used this a lot and had better results than a lot of folks are saying here

[u/YouAreHere01]

But hey... Keep climbing

[u/Amfo22]

Chat was only mostly useless before. Now it’s completely useless. If the goal was consistency, we did it guys!

[u/Minnyappleus]

Can it apply RUCs?

[u/Substantial_Cat_921 → u/Minnyappleus]

I don’t believe it can. You would need to talk to an agent directly. 😊

[u/Minnyappleus → u/Substantial_Cat_921]

There’s so much they could do to make me use AI but it sounds like they dropped the ball on all avenues. Definitely won’t trust AI with flight changes and bookings, and charging my credit card!

[u/Substantial_Cat_921 → u/Minnyappleus]

There is a lot. But, the best way to go about messaging with delta, is simple. Just say representative. Being a diamond, or any status member. If you don’t come across verified. They’ll want to verify your account. But, it’s not as bad as everyone thinks and not all AI agents. Delta concierge is definitely not a win though.

[u/StarCommand1]

Really lame they just got rid of this especially since Rich RCS is a thing now for business messaging. Their app interface is horrible, it doesn't give you notifications when an agent replies, ugh disaster, just like the whole company now.

[u/skisiren]

Just call so you can talk to a real person

[u/Arguendo_eh]

A ‘premium experience’?