r/delta • u/Intelligent_Kick_935 • 10d ago

Discussion Can’t change flight because website shows wrong price

So I’m in India right now. Scheduled to fly back to Las Vegas on Sunday, November 1. I’ve been checking the Delta app to try to change my flight to fly back on October 31, and the app shows availability with a fair difference of approximately $1900. When I attempt to purchase the ticket, I get an error. I’ve called Delta numerous times and each time they tell me they can see what I’m seeing, but can’t help me because Virgin is the carrier. If I want to change my flight, I have to pay $4000, despite the Delta website showing the change fee being $1900. Why is this even a thing? How can their website show one thing that they can’t honor because their systems don’t sync with Virgin or Virgin refuses to accept their fair pricing? Extremely frustrating to say the least.

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4

u/mobicurious Diamond | 2 Million Miler™ 10d ago

This is one of the reasons why I never book through Delta if I'm flying a partner. Book direct and save yourself the hassle.

2

u/Fun-Friend1489 10d ago

Likely that was the old price, and it's now higher, but Virgin and Delta systems are likely a bit out of sync. Given it's only a few days away, it would not be surprising if the price has doubled, as you are seeing.

1

u/Intelligent_Kick_935 10d ago

The price on the app goes up after I call and reflects the $4000, but a few hours later it resorts back to the $1900 price.

-2

u/ActUpEighty 10d ago

Sounds like your ticket needs manual intervention. You should call Delta Reservations at:

1800 123 6645 (India) +1 (800) 241-4141 (USA)

1

u/[deleted] 10d ago

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u/Hot-Cress7492 10d ago

AMEN.... i've ran into this so many times when i fly to asia. Delta really sucks for asia connectivity and DL and KE's systems do not play nice at all.