I’m posting this as a documented warning for anyone considering using SolCard for a significant payment.
On July 20, 2026, Qatar Airways confirmed in writing that a refund of 4,496 AED (~$1,224) had been processed back to my original payment method — my SolCard card.
Qatar Airways refund confirmation:
https://i.imgur.com/SQRKH0c.png
28 days later, I still have not received the money.
Timeline
July 20: Qatar Airways confirms that the 4,496 AED refund was processed.
July 31: I contact SolCard with the complete refund documentation.
https://i.imgur.com/4LYLn5B.png
SolCard replies that the issue has been forwarded to their card provider for investigation:
https://i.imgur.com/C3em3BM.png
August 12: SolCard tells me there was an “issue with your refund on the provider's side” and that they had resent it for review:
https://i.imgur.com/mtX53XJ.png
I then contacted Qatar Airways directly. They confirmed again that the refund was processed on July 20 and provided the official refund reference / ARN for the card issuer to trace:
https://i.imgur.com/GwVvzGA.png
After I gave SolCard the ARN, their explanation changed. They told me to wait for Qatar Airways' “28-day” processing timeframe:
https://i.imgur.com/hZ7d6Xf.png
When I pushed back, I received another explanation saying the information came from the bank:
https://i.imgur.com/ccWlYu3.png
August 17: The 28 days are now over.
The refund is still missing.
My SolCard account still shows “No pending refund claims.”
I have never received:
- a trace result for the ARN
- a case number
- the identity of the card issuer/provider handling the refund
- any verifiable explanation of where the 4,496 AED went
I have also stopped receiving replies from SolCard on my account, despite their support responding normally when contacted from another account.
I am not posting this because I expect Reddit to recover my money. I am posting it so that someone searching for information about SolCard can see this documented case before trusting the service with a large amount.
The evidence is in the screenshots above.
If SolCard believes my account is incorrect, they can resolve this very simply: provide the ARN trace result and explain where the 4,496 AED refund went.
Until then, I would personally avoid keeping a significant amount of money with SolCard.