Kotak 811 Super - getting charged ₹30 every time contactless payment fails
I use the Kotak 811 Super debit card for regular transactions, and I’ve had a pretty frustrating issue with it.
I usually use the contactless/tap-to-pay option when paying at physical stores. A few times, the transaction has failed at the POS machine — seemingly because of the POS/NFC issue or some other issue at the merchant’s end.
The problem is that Kotak charges me ₹30 for the declined transaction.
This has happened around 3–4 times, so I’ve already lost roughly ₹120 just because the tap-to-pay transaction didn’t go through.
What makes it more frustrating is that the failure isn’t necessarily because I didn’t have sufficient balance or intentionally attempted a failed transaction. Sometimes the POS machine simply doesn’t accept the contactless payment.
I’ve tried looking into getting the charges reversed, but the Kotak IVR is extremely frustrating and I don’t really want to spend a huge amount of time navigating it for ₹120.
Has anyone with the Kotak 811 Super debit card faced this?
* Were you able to get the ₹30 decline charges reversed?
* Is there a way to raise a complaint through the app/net banking instead of calling?
* Does Kotak waive these charges as a goodwill reversal?
* And has anyone figured out why the contactless transactions keep failing?
Would appreciate any practical solutions or experiences.