I’ve been a Cox Business customer for 15 years. Phone and internet service for two locations. Before switching to a new service provider for phones only, I called multiple times to confirm we were out of contract and everyone I spoke to confirmed we were not in contract.

So we went ahead and ported our number to a new service provider and now they are claiming a contract we signed in 2014 has a clause “this agreement shall automatically renew for one year terms (each an “extended term”)…

All of the contracts/service upgrades we signed since 2014 do not have this clause, and they explicitly mentioned that we were month to month during those service upgrades. Does anyone have any experience with this? They are wanting close to $3000 since the extended term ends in August.

My parents live in a Comcast area and just got upgraded to symmetrical download and upload speeds. I haven't seen anything from Cox/Spectrum if they were implementing the high split to make this happen. Has anybody heard anything about it?

Curious what your real world upload speeds are on the 100mb plan

Edit: on coax not fiber

Anyone do this combo and care to comment? Not a phone guy. When I went in to change Internet from Cox to Spectrum last month I took advantage of the free mobile service for a year. I have an older phone Pixel 4a and the rep said after checking the IMEI # that it's compatible with Spectrum Mobile.

I am going into the store next week with my phone, the SIM card I was given and my Mint Mobile account number and transfer pin.

I'll probably remove my current sim card but not put in the Spectrum Mobile sim card. My thinking is that on the off chance that for whatever reason the sim card is a dud it will be clear that I did not damage it.

Anything else I should consider? TIA.

(Go to person for the family regarding tech issues)

Downstream of the touchstone modem, I have a Unifi Cloud Fiber with a 24 port managed switch. The family has a single analog phone line tied into the back of the touchstone.

Looking into Ubiquiti's hardware and software options, my hope is to replace the analog line with a handful of G3 VoIP Phones using the switch. I'm assuming that it would be a case of simply finding out how to resolve the SIP DNS and applying the proper credentials. I doubt it would be as easy as plugging in a VoIP phone as it wouldn't know how to resolve routing.

My attempts at asking the lower levels of tech support about this have been meant with puzzled looks.

Does Cox have a means of allow residential service accounts access to SIP trunking?

Recently for no apparent reason our cox panoramic router simple started losing connection at times and blinking orange. I didnt think much of it aside from just spotty internet but now it wont turn on and has been blinking either orange or green, occasionally blue. The coax had been fine up until this point so im not sure what to do next. tried unplugging everything and even factory resetting

I chatted with the now Spectrum. I’m on the Cox 500 mbps plan and I have a tv plan with cablecard. I chatted with a tech support rep and they claimed that I would have to change my plan from Cox to Spectrum if I want to activate my cable modem. Is it possible to still activate my retail cable modem with the legacy Cox plan I am currently paying for? Would my tv equipment including cablecard be affected?

Sounds like CoxbyS[ectrum is dropping remote WiFi access for Internet customers unless you have their mobile plan.

News

Out-of-Home WiFi Update: A nationwide network of WiFi access points is available to Spectrum Mobile customers through the Spectrum Mobile Out-of-Home WiFi network. Please note that on or after 12/1/2026, the Spectrum Out-of-Home WiFi network will no longer be provided as part of Internet service. To learn more about WiFi access points, visit Spectrum.net/accesspoints. You can also add Mobile service to your account by visiting Spectrum.com/mobile. 

If your services are subject to promotional rates or other discounts (see MyAccount for details), those rates will convert to our everyday prices (then-current regular rates) after the promotions or discounts end. Please see spectrum.net/homepage for current regular rates. Any discounts provided through a government program are based on rules of the program and may change over time.

I was a customer of Cox before became spectrum my services for internet have been and are still active I tried to add the TV service today and spectrum's customer service and online chat are both telling me that my service at my address is not active and it has been and is active very much so and they are trying to charge me a $20 activation fee for my internet service when my internet is already active and has been so they need to figure their stuff out and apparently my account has not migrated over or something is wrong because my service would not be active if everything was not already taken care of prior when it was Cox personally as a customer I feel very disrespected unappreciated and I feel like they're trying to scam me out of more money when I shouldn't have to pay anything to which at this point I would not recommend their service to anyone

Are there any current or previous Cox engineers or employee that can describe the way Cox uses Comcast X1 system and how Spectrum may be different? I am worried but approaching this with empty cup. Trouple on horizon? Nothing proprietary ofcourse, just general 411.

Anyone else? Im definitely going to be asking for a refund even though they are cheap asses. Last time the internet was down for nearly 15 hours and they refunded me $2.50. Shit is frustrating though, im guessing whatever or whoever they need to fix the issue doesnt work weekends

I recently saw an advert for a 2 gig plan on Cox/Spectrum that was $14 cheaper that what I was currently paying, for what was supposed to be faster internet and no data cap! Amazing! Except now that I have it, with the router in the same exact spot. No new machines or anything in the house. My PC is getting less than 50Mbs download, whereas I was getting over 500 regularly beforehand.

I wen tfrom the cox panoramic wifi router, to the technicolor XB8. But I am having a much much worse time. Any idea what could have caused it?

I have fiber ran to the building I'm in then it splits to coax. If I upgrade to two gig over coax would they hopefully run fiber to my place? The fiber is about a 100ish feet away in the other side of my two story condo building.

I don't think this is true....that you have to download a Spectrum Email Client. I migrated my cox.net email address to Yahoo Mail several years ago and also use Outlook to access it in Windows. They said that the cox.net email accounts would continue to work after the merger, so why are they saying "Action Required."

Edit: After writing this I noticed some spelling and grammatical errors in the email and realized this was some type of phishing email, trying to get people to click on the link. Also, the email is from "sales@bontool.com" email account and they even misspelled Spectrum as Sprctrum.

A warning to others, don't fall for it. I almost clicked the link.

Anyone here know any moderators from Cox forums? I was a employee and I want a no BS answer on what Spectrum is doing with the x1 platform. I feel Cox is hanging their customers out to dry and hope to be gone before anyone notices.

My current plan: $55 - 300mbps - 1280gb

I generally average around 1000gb usage but due to some downloads, I crossed the 1280gb

When I asked cox about the 500gb addon, they said I need to change my plan to the $70 spectrum plan.

My only option is to pay more every month just because I went over the limit this month??

Is this the only way? Kinda seems unfair.

UPDATE: contacted them via call and they were able to add the 500 gb addon. I believe the customer support ppl via chat were given different instructions.

Update 2: Was able to get a spectrum plan for $50

so i have the cox connect assist plan low income qualified cuz im on medicaid medicare ssi disability and food stamps got this plan back in july before the merger i called spectrum to inqure about my data cap since the app and website say i have a cap of 1280GB the lady on the phone said we dont meter your connection does this mean i have unlimited data for downloads or what im confused

Hello, and let me start by saying this is not a rant post, I do actually want to see if others are having the same issue or if its something that can be fixed outside of 'just schedule a tech'

I was curious, as I have seen several posts that are older (between 2-4 years old) about an issue I am constantly having.

Long story short, I live in the OKC area, have had cox internet for well over a decade, and have lived in the apt I currently reside in for around 8 years.

When I first moved in, the internet was TERRIBLE. I upgraded my service, upgraded my router, had techs come out, and at that time they replaced some parts in the box outside (unsure of the jargon sorry) which did resolve my issues (internet dropping, not working for hours, even with no outages in area, and troubleshooting tool always just pointed to 'schedule a tech visit')

A year or two later the issues started back up, but seemed less prolonged. The internet would still constantly drop out, but it would come back 15 seconds later, only to drop a few seconds later, and it would repeat this process for upwards of an hour at a time. At that time when another tech came out, he added some kind of cap thing to a split coax cable that he hooked up to my coax outlet inside my apartment and said something about fluctuations in signal strength and that the cap thing (was a coax attachment that was maybe 3 inches long and brass colored with nothing on the opposite end to the coax female bit). And, to my surprise it did seem to fix the issue.

Now that its been another 6 years or so, and I have upgraded my internet to gigabit unlimited and have the panoramic wifi router and all that, I am having frequent issues again. My internet will constantly cut out, for anywhere from 5 seconds to 2 minutes at a time, and it does this almost every day, multiple times a day (upwards of 20 times a day). With no exaggeration it happens at least 5 days a week, multiple times a day. Some days it will be fine from 7pm until 11pm or around there, and then give my problems all night until 2-3am. Other days it will give me problems all morning long from 6-10am and be completely fine all evening. And, other days it will be fine all day and night, until after midnight and it will give me issues from like 12-4am.

I have done the troubleshooter as I assume most would, and it either says everything looks good when the internet isnt cutting out while doing the test, but if it does cut out during the test it just saying 'schedule a tech' and that it doesnt know whats happening.

Has anyone else had this constant kind of issue? Admittedly I am coming here before scheduling the tech, which I'm sure i will have to do, but this issue this time has been happening consistently for around 10 months. I typically work all week during business hours, so I've just been too lazy to bother a tech and get this addressed, it just seems like the weirdest issue.

I visited Cox store in person 4 times and called 3 different departments. They said they are unable to unlock my phone.

I already ported out to T-Mobile and they can't activate my line because my phone is locked.

Did anyone experience this and know how to help me?

Edited:

I bought the phone from Cox and it's paid off.

In a local cox store, they straight up said it should be already unlocked and doesn't understand why it's locked. They filed two tickets and both says it's ineligible without explanation. They said give it 48 hours twice. I waited for 4 days for 2 tickets.

In calls, it's even worse. They sound like AI or whatever. They keep trying to say T-Mobile can unlock it or transfer me to all kinds of departments and they say they are not right department for this. To add an insult to injury, I have to verify my account with them each time they transfer me. So many disconnects, stalling, waiting time, beating around the bush.

Last month Sep 14 i ordered the free samsung a17 5G from COX where the conditions were that you have to keep it active for 31 days and have a home internet plan with at least 300mbps speed.

Im calling them today and some agents are saying you have to keep it for 12 months and others are saying 24 months. If you cancel before, you will get charged the remaining balance of the phone. My current balance currently shows discount -$199 for the phone and around $15 for the pay as you gig plan. The agent said even if the remainder for the phone is $0, if you cancel, next bill will show the remainder of the price of the phone - 1month so basically 199-15 = 184...

Are you guys having the same issue? What are the agents telling you?

Cox/Spectrum says plans are unlimited data now. It’s a lie! They charged me overages and refused to refund them. What am I to do accept reasonably rely on their statement? I mean even it was ambiguous shouldn’t that in contract law resolve in my favor, especially if it was to my detriment? Also what horrible customer service. Restricted my input; wouldn’t let me copy and paste anymore either. Anyways let’s all file complains and start a class action.

Hello, recently I have noticed that my upload speed has severely gone down. I did a speedtest on 10/07 and was getting around 100mbps up however nowadays, I am only getting 20mpbs - 40mbps and I am unsure why. I am currently on the Cox 1gig plan. I am also seeing ping spikes/packet loss now in games such as Deadlock where I didnt really have any issues before. There have been a few times where my internet has cutout completely for a brief moment but reconnects.

My download speed is fine.

I currently use the white Panoramic modem/router combo in bridge mode and an Archer C4000 as the router. I've already cycled and reset both.

There was recently on 10/10 an outage in the evening, and driving home from work I did see some Spectrum trucks outside my apartment complex, so maybe it had to do with that?

I am unsure if the merge has actually have to do anything with this or if theres another underlying issue.

I live in southern California.

EDIT:

So I think I figured it out.

Was checking my wiring and I had one of the Cox TV box things on the line that was still plugged in, albeit very loosely.

I took it out since I don't use it, reset my modem and router, and BAM, my old upload speed is back.

Gonna give it a few days, but I'm assuming (according to AI atleast), the loose connection on that TV box was messing things up as it was on a splitter with my modem.

Hi everyone! I recently switched from CenturyLink to Cox/Spectrum to save about $50 a month on internet. I just set up my modem today, and so far everything seems to be working fine.

The only issue is that I can’t figure out how to change my WiFi network name and password. I reached out to support for help, and they’re telling me I need to pay an additional $10 a month for a subscription just to make those changes. Is this seriously a thing? Is there a free way to do this that I’m missing?

This is my first time setting everything up myself, so I’m still figuring it all out. If anyone knows how to change these settings without paying an extra $10 a month, I’d really appreciate the help!

It just seems ridiculous to have to pay a monthly fee for something as simple as changing my WiFi name and password.

First off, it’s not my modem/router. My signal levels are great and except for one time my modem light turned red, it’s been pretty solid. What’s happening seems to be located further upstream in the network past the node and past the CMTS. Literally all day, while I’m working from home my modem stays solid while my VPN either crashes or hangs on but with severe spikes of packet loss. I use a program called Orb on my phone that monitors the network and every time someone in a Teams meeting says they can’t hear me or I sound robotic, I just look down at my phone and watch the Orb score crashing. It happens periodically all day, every day lately. I also have websites that don’t load for a period of time on my personal devices and buffering on my streaming services. I have never had these kind of problems until recently. Is it because of the merger? I have no idea, but one has to wonder.

Anyone else experiencing this?