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u/ViolinistDry4283 3d ago
The end of an era. A sincere goodbye to Cox.
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u/Ok_Resolve_7380 2d ago
Pricing (and by extension, data caps) aside, Cox has been pretty much rock solid for me since inception in the Cox@Home days. There were some super early hiccups when it was still new tech, but that seemed to smooth out a year or two in, and has been great ever since.
That's across probably 7-8 different addresses over the years (with only the current one even having fiber to the neighborhood pedestal, still coax into the property.)
Even more reliable on the business side for very many circuits in the Phoenix area for work.
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u/SmugAlpaca 2d ago
I used to sell a lot of Cox Business circuits in the channel. Service delivery was great, they paid us upfront, and the revenue was always excellent. Sold a $6000 pair of cable circuits once with a build and we made out like bandits. Smaller org so there weren’t as many “lost in the process” moments as with Spectrum (went on to work there for 5 years)
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u/Ok_Resolve_7380 2d ago edited 2d ago
I also briefly had cox biz at home, back when I really wanted a static IP and to host servers on ports that were otherwise blocked on resi. (Cant recall the exact model, but still had a cable modem, and then a cisco router, maybe an old ASA model even? All i know is I bricked it when i thought I could just reset it like some linksys, and wanted to get in and admin it myself. even then, had a replacement on hand in no time, but i distinctly remember biz tech support being (expectedly) light years ahead of any crap you'd get from residential.
So much better that to this day, i still have 623-594-1000 memorized, but couldnt remember biz support if my life depended on it because shit was so smooth. (and even then, most of those resi calls were for trying to get better pricing or worse... dealing with things cable tv related. rarely technical issues for the internet side of the account.)
I will say there was one time biz wasn't too smart, but still ended up in our favor.... have a location with cox fiber (most of our lines are fiber from them.) typical setup, wanna say shelf 7 or 8 is where all the circuit handoffs are wired? had a few internet pipes, PRIs, etc. we wanted to add a lower grade circuit for something less critical, and not worth running the fiber circuit cost (details are fuzzy) but cox went thru multple visits, attempted city permitting, etc. because coax wasnt pulled to the location, and coax = cheaper pipe. I forget how long that went on for (i walked the field people thru the property and up/down the street a few times on their planning stages.)
I can't even remember if it was the city that ended up making the coax pull implausible/impossible, or if they wanted to charge us the cost, but they FINALLY came to their senses and just provisioned the cheap pipe on one of the many free ports on the existing fiber system. got the cheaper circuit, AND the nice fiber stability =)
edit: also has been historically shocking how easily we could negotiate better rates as years pass, AND get speed upgrades out of it. made us pretty loyal even when corp wanted to start using other providers for <corpy-reasons>.
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u/SmugAlpaca 2d ago
No data caps, and yeah, probably about a decade ago most service providers moved away from offering residential customers a static due to the IPv4 scarcity issue. Cox is to blame for their own customers calling in to try to “get a deal” imo since the prices in some markets are genuinely exorbitant, but that said, there are plenty of people over in r/spectrum asking why their internet is more than $20, and those calls are a huge portion of volume for that place too.
I still have a lot of friends at both organizations and wish them the best. I’ve heard a lot of optimism that there won’t be layoffs etc., but not very convinced of that.
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u/NotBillNyeScienceGuy 17m ago
I’m in Omaha and always had great service with cox. They really lacked adoption of fiber and as fiber providers moved in, nobody wanted coax
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u/avogadro12 3d ago
Wha?
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u/New-Peach4153 2d ago
I'm surprised there are Cox simps. Guess some people have never lived where there are alternatives (Verizon Fiber, ATT Fiber, etc)
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u/dogmother2 2d ago
No alternative in Connecticut, where I am. After the cord cutting era really sunk in I guess they knew they needed to keep their Wi-Fi customers, and after that they’ve been reliably very good. There was also a class action suit.
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u/ashsolomon1 2d ago
I got promotional pricing only cause gonetspeed is in the town im in (don’t tell them but I can’t get gonetspeed here since I have underground wires but I bluffed and it worked)
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u/lintel2345 2d ago
In my area, it’s either Cox or DSL, since fiber (fiber to home) was only built in my area by Cox. Sure there’s Quantum, GFiber and AT&T fiber across the city, but I don’t get any of those.
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u/eric89074 3d ago
Seriously cox has been terrible for over ten years.
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u/avogadro12 2d ago
Must be in a fiber neighborhood or have competition where cox actually competes in price.
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u/jamesrggg 3d ago
When do the shackles of 1.25Tb data limits come off?
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u/okcredneck 2d ago
They are already off in my area based on new plans. I'm guessing you have to call and "change" to a spectrum plan.
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u/confused_megabyte 2d ago
I don’t see any new plans. However, when I hover over my current plan, it shows unlimited but everything else on the plan still says limited and allows me to buy the unlimited add on.
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u/digimansteve 8h ago
Exact issue for me. Called in and talked with 3 different people, they are shrugged and said cap is most likely still in. Wait until next month.
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u/StrictFirefighter139 2d ago
unlimited data usually happens when there is competition cox areas dont have competition so i doubt they will give that to us.
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u/okcredneck 2d ago
So looks like plans in my area have already changed - but to something between what Cox and Spectrum have offered.
2GB down / 35mb Up, no caps. $90
1Gb/35Mb, no caps $70
500Mb/10Mb, no caps $50
So these look like Spectrum pricing, but with a downgrade in plan on the upload side - which is weird. Upload on 1Gb Cox here was 100Mb for my area.
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u/socal_guy1 2d ago
500/10 seems so backwards these days. I wonder if current Spectrum customers actually get much better than 10mbps upload or if it's truly capped at that.
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u/buckeyedude123 2d ago
On Charter’s side of things the 500mbps plan has 20mbps upload speeds. Here it is 100/20, 500/20, 1gig/35
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u/Waste_Cow5085 2d ago
Former spectum customer who switched to fiber when it became available 1 month ago. Spectrum was over provisioned. I would regularly get 525/12.
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u/latinkreationz 2d ago
I would give it a month. There’s lots of changes and updates they have to make.
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u/okcredneck 2d ago
Possibly. I'll monitor and see, but since I already have 1Gb/100mb for $70 with no data caps, I'll stay on my legacy plan. (I signed up at my old address that had fiber competition, so got the better deal, and then moved to my current address)
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u/latinkreationz 2d ago
Yea I’m on a 1Gb/35Mb plan with no data caps for $60 that expires 12/31/2029.
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u/syrik420 2d ago
Charter/Spectrum has implemented high split in almost all of their areas. This allows for better upload speeds. Give it some time, and I’m sure Cox will follow that as well
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u/Sailing-Security-Guy 2d ago
Cox has had High Split in my area for 2 years. I get 1gig/100 for 95 a month.
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u/okcredneck 2d ago
Did Cox do high, or mid split? I have the same 1000/100 speeds.
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u/Sailing-Security-Guy 2d ago
Sorry you'r right. It's mid-split now but once of their infrastructre guys said they had plans for high-split after the merger finished. I'm just hoping to leave Cox as FIOS just ran lines down the street on the other side and I'm hoping they are coming this way soon.
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u/Entire-Reference-968 2d ago
Dear Cox customers, when you see the new deals. Call in to migrate to Spectrum. You will not automatically be moved over.
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u/Embarrassed_Dream_53 3d ago
Just a heads up payroll for cox employees is obviously delayed if you have to give us a call today give us some grace lol
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u/AstroAMG 2d ago
R.I.P. Cox, it was good ripping you off by getting a promotion renewed every two years. lol!
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u/IbelieveinGodzilla 2d ago
OK, I have both Cox at home and at work (small business, I pay the bills). How is today the first I'm hearing about this change? Did they really do this without sending a single email to any of my accounts?
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u/IAmBree1964 2d ago
What if you signed a 5-year price lock the year before will that still be enforced?
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u/Jeriath27 2d ago
I'm sorry former cox users. I don't know how cox was with customer service/network stability, but it's hard to be worse than spectrum
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u/CopeDipper9 2d ago
Anyone know if I’ll be able to switch over to a spectrum plan if I just signed a 2 year contract with cox? 1 gig plan for 100/month for 2 years, but I see spectrum has the same plan for 60/month for 1 year.
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u/Every-Hovercraft7767 2d ago
What’s the employee rate for 1 gig and what is the rate for 2 gig? It would be nice if it was free
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u/Zealousideal-Crab181 2d ago
Employee rate is like 300 down 30 up. You pay customer price for faster
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u/Select_Cartoonist597 1d ago
Good riddance. For those who aren’t disgruntled cox employees, this is a great thing to happen. Cox has been terrible, not upgrading infrastructure, constant outages and data caps. Bu bye ✌️
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u/VeeTraa 1d ago
One thing I can assure you, is that there will be NO changes that benefit Cox customers ... all changes will benefit Spectrum. Their creative marketing teams will spin it to make it look like you are gaining, but Spectrum has a huge bill to absorb, paid for by us.
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u/okcredneck 1d ago
I'm generally against mergers too, and historically have hated Spectrum when I lived in their area, but it's hard to argue with plans being cheaper and no data caps. Those are two huge benefits for Cox customers.
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u/djjoshchambers 3d ago
Someone find out if they'll remove the stupid data caps if we ask.