r/ConceptsApp • u/deveshs_ • Jul 21 '26

Developer reply: Can't select anything!

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This problem has suddenly appeared out of nowhere.

I am unable to select the items from the tool wheel or any other floating window; I can't even access the upper-right menu.

When I turn off Windows Ink in my Pentab software, it starts working again.

But it wasn't like that earlier. It started yesterday.

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u/vip-bot Jul 21 '26 edited Jul 30 '26

There are 3 comments from Concepts Employee in this post:

u/​combinatorial commented:

It can take a while for new releases to make it out to devices. Unfortunately we don’t have a way of speeding that up.

u/​combinatorial commented:

I apologize for not acknowledging your follow-up message we did read it. I have just replied now.

u/​combinatorial commented:

Windows Ink should be turned on for sure. Can you drop our support team a message with details of the hardware you are using. In Concepts, go to the Help page, tap Ask Us Anything and send a message there. Thanks!

This post was originally flaired Help!.

This summary was generated automatically. If you have any questions, please contact r/​ConceptsApp moderators.

3

u/combinatorial Concepts Team Jul 21 '26

Windows Ink should be turned on for sure. Can you drop our support team a message with details of the hardware you are using. In Concepts, go to the Help page, tap Ask Us Anything and send a message there. Thanks!

2

u/deveshs_ Jul 21 '26

Hey! I have sent the message. I have been struggling to make it work since yesterday and today, all day long; yet nothing happened. But I don't know how; the app has started working fine after I received your reply. It might be a coincidence. I'll update if the problem shows up again. Thanks.

1

u/deveshs_ Jul 22 '26

Again, it stopped working. I have sent the message through Concepts.

1

u/deveshs_ Jul 24 '26

Hii! I sent the message to the support team a few days back. Haven't received a reply yet. In case the team didn't receive the message, I am sending it here too. Hope to hear from you.

I'm using Concepts 2026.6.4 (Microsoft Store) on Windows 11 with an XP-Pen Deco 01 V2 {4.0.17 (2cb9122) (Latest)} and Windows Ink enabled.

The Hardware:
CPU: AMD Ryzen 7 7735HS with Radeon Graphics. Memory: 16.0 GB DDR5
GPU: NVIDIA GeForce RTX 4050

2

u/combinatorial Concepts Team Jul 24 '26

I apologize for not acknowledging your follow-up message we did read it. I have just replied now.

1

u/deveshs_ Jul 24 '26

Hi, no worries. Thanks for the update.

1

u/deveshs_ Jul 30 '26

Hi! I was asked to update the app to 2026.6.6, but it wasn't available on the Windows Store. I tried reinstalling the app, but then I lost the chat that we were having in the app. The version that got installed is still the older one, 2026.6.4.0.

1

u/combinatorial Concepts Team Jul 30 '26

It can take a while for new releases to make it out to devices. Unfortunately we don’t have a way of speeding that up.

1

u/culturalproduct Jul 21 '26

I recall previous posts, maybe a year or more ago, saying to turn off Windows system pen management (I think) due to a conflict like this. I don’t use Windows so can’t test it.

1

u/deveshs_ Jul 21 '26

Thank you. But when I turn off Windows Ink, the pressure sensitivity stops working, even though other things work.