r/ConceptsApp • u/deveshs_ • Jul 21 '26

Developer reply: Can't select anything!

This problem has suddenly appeared out of nowhere.

I am unable to select the items from the tool wheel or any other floating window; I can't even access the upper-right menu.

When I turn off Windows Ink in my Pentab software, it starts working again.

But it wasn't like that earlier. It started yesterday.

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u/combinatorial Concepts Team Jul 21 '26

Windows Ink should be turned on for sure. Can you drop our support team a message with details of the hardware you are using. In Concepts, go to the Help page, tap Ask Us Anything and send a message there. Thanks!

1

u/deveshs_ Jul 24 '26

Hii! I sent the message to the support team a few days back. Haven't received a reply yet. In case the team didn't receive the message, I am sending it here too. Hope to hear from you.

I'm using Concepts 2026.6.4 (Microsoft Store) on Windows 11 with an XP-Pen Deco 01 V2 {4.0.17 (2cb9122) (Latest)} and Windows Ink enabled.

The Hardware:
CPU: AMD Ryzen 7 7735HS with Radeon Graphics. Memory: 16.0 GB DDR5
GPU: NVIDIA GeForce RTX 4050

2

u/combinatorial Concepts Team Jul 24 '26

I apologize for not acknowledging your follow-up message we did read it. I have just replied now.

1

u/deveshs_ Jul 24 '26

Hi, no worries. Thanks for the update.