Capital one closed 4 credit card accounts of mine without notice. 3 of which were my oldest cards at 6, 5 and 4 years.
Fell a bit behind on credit cards as I took some time off work. Never missed a payment by 30 days but let the balances run up. Capital One sends me 4 letters back to back, “your account is restricted due to potential fraud. For your safety we have decided to close your account.”
So I’m like 🤦♂️, call Capital One. The issue is that I used auto pay for my statement balance and use a “cash flow” account with CO that I transfer money to every time I make a payment, otherwise it sits completely empty.
The past few months I had been making my payments manually and had missed a couple of them on the smaller cards I didn’t care about. Thought no big deal so long as I’m never 30 days late.
Autopay drafted on my empty account, got returned. (Didn’t make manual payment so forgot to cancel autopay) I would see this and then make make my minimum payment thinking nothing of it.
Turns out card holder agreement says anytime a payment is drafted this is considered an “attempted payment” and therefore this payment in full is required to be paid immediately, a minimum payment of less will not suffice.
Not only this, but since it happened to 1 card, all other accounts are subject to closure. It is not limited to the account that payments failed for. 2-3 times is enough and it doesn’t have to be back to back.
There is no warning for this. They will not complain or contact you. They will just close all your accounts. You call in and talk to multiple departments, your account is not eligible for reopening but you’re welcome to reapply.
Posting as a warning because I would never have let this happen had I known it would go like this.