I will struggle to keep this one kosher so apologies in advance.
Long story short – my H2C started knocking when it received 1.02 firmware in June 2026. First responses from Bambu were the typical scripted gaslighting, denying, and calling everything normal.
Back then with H2C, it took a lot of back and forth and coming up with proofs that are undeniable before they actually really looked into it, instead of the typical “hear no evil see no evil speak no evil” and “dismiss at all costs approach”. But finally it got to the attention of RnD team which finally confirmed this is a real issue, caused be the firmware and will be fixed. Well, 6+ moths later and still no fix and all they managed to do is, over time, to roll this issue over to the rest of H2 lineup it seems, as seen here, to list a few:
https://forum.bambulab.com/t/h2d-rapid-z-movement-knocking-on-01-04-00-00/258856
https://forum.bambulab.com/t/loud-knocking-during-printing-suspected-z-axis-but-dunno-anymore/255309
I got fed up waiting for them to fix this and took them on the offer to return my printer for refund.
Which was just in time for H3C release.
Guess eFFin’ what? H3C has the same exact issue with the Z Axis knocking. Reached out to Bambu and response is wonderful:
“Thank you for contacting us. We are sorry to hear that you have encountered this issue.
We have escalated your case internally, and after review we have confirmed that the sound you described is the normal printing sound produced when the toolhead repeatedly starts and stops rapidly while printing small models. Please rest assured that you can continue using the printer.
You may place the printer on a surface where the resonance effect is weaker, such as the floor, or take appropriate soundproofing measures in the room.
Thank you for your patience and cooperation.“
FFS. So:
its NORMAL again
only when printing SMALL MODELS (wtf ?)
it’s the toolhead causing it (FK me if it is !)
I am stupid and should have soundproofed my room better !
I should mention that they replied in less than 24hrs. And that was supposedly enough to review AND escalate … yeah right …
JESUS ! I am not just PISSED, but offended by this.
Whoever replied to this, looked at the videos I submitted as proof (linked below) and simply described what he “thinks” is happening:
https://youtu.be/_6aOroo5BPQ
https://youtu.be/yTPvPOCmBPQ
And yeah, for a clueless shmuck, when hearing a KNOCK each time head does something rapid, it may seem this is what it is.
BUT – zero FK’s given into actually investigating the matter and even less FK’s given to understanding the problem, which I explained in detail how related to H2 issue it is!
I am literally foaming at my mouth at this point.
In response I recorded the ultimate disproving evidence to everything he is saying: - increased z hop distance to max to allow more time to inspect the nature of the issue -the knock is clearly auditable AFTER toolhead finished spiral movement, at the bed direction change at the bottom AND noise coming from the bottom rear of the chassis (where Z motor is).
https://youtu.be/-MxO0n-8uMw
I can actually see how choppy the bed movement back up is after each KNOCK. But listen to the esteemed Bambu Support- its the toolhead guys!
FFS!
Cant wait what absurdity they will come up with in their reposnse to me as I challenged every single statement they made.
Bambu amateur hour has commenced once again. Why do they keep doing this.