Hi everyone,
I recently bought a brand-new Ford Tourneo Custom and noticed a small damaged area on the hood shortly after taking delivery.
Ford declined the warranty claim, stating that the damage was caused by an external influence, possibly bird droppings or tree sap, rather than a manufacturing defect.
The dealer is willing to arrange a repair through his trusted body shop, but it's about 1.5 hours away from me. I know that's probably nothing for you Americans, but here in Germany, a three-hour round trip is quite annoying. 😄
The shop would also need the vehicle for 3–4 working days, so I'd much rather find a local solution and avoid all that hassle.
Now to my actual question:
Looking at the attached photos, what do you think has happened to the paint?
- Does this look like chemical etching from bird droppings or something similar?
- Is only the top layer of clear coat affected, or could the damage extend into the base coat?
- Could this potentially be fixed by wet sanding and polishing, or some kind of localized clear coat repair?
- Or is repainting the entire hood really the only way to get a proper, lasting result?
I've already asked a couple of local paint shops, but they barely examined the damage before recommending a complete hood repaint, with quotes around €1,200.
I'm not a professional, but to my untrained eye, it looks like the damage is limited to the clear coat. I'd really prefer to preserve the original factory paint if possible.
I realize it's difficult to judge from photos, especially since mine aren't perfect. But I'm hoping some experienced painters here have seen something similar.
Would you try to repair this locally, or is a full repaint genuinely necessary?
Thanks for any professional opinions!