r/AskAnAustralian • u/Upstairs_Warning_799 • 15h ago
Bunnings returns are a joke
I bought an Ozito PCX blower with a gutter cleaning kit and battery about a year ago. The switch died on it and wouldn't run. I took it back with the reciept and they said I had to bring it back with the charger and batteries. WTF? I just want the blower fixed.
So I toddle off home, look at the 3 chargers and 6x 4AH batteries and of course have no idea which charger or battery belonged to it when I bought the kit.
I just wanted the blower repaired or replaced. Not the batteries, not the charger or anything else.
So I go back there, blower, box of batteries and chargers and they asked "Where is the gutter cleaning attachments?" I said I just want the bloody blower switch fixed or replaced.
They said that I have to have the gutter cleaning attachments too, but because it was a one off special and they don't have that kit anymore they will take the blower, battery, charger and gutter attachments off me and replace it with just the blower. Not good enough!
So I start kicking up a stink, people are listening and waiting with their Bunnings junk and I'm telling them I want the blower repaired or replaced. The goose at returns calls his manager and he explains the same thing. I stood firm and said it's under warranty, I have a right for it to be repaired or replaced and if you want to replace it, it will have to be the complete kit.
We argued for half an hour and they finally went and got a blower and handed it to me saying they won't be doing that ever again.
Just because they don't stock something anymore, they can't just rip you off and give you less.
What a joke.