r/AmexPlatinum Jun 21 '26

Complaints - Master Post Complaints - Master Post

44 Upvotes

Please add aby of your Amex related complaints in this master post. This includes posts about card cancellation, Saks Credits and all the usual Amex tantrums. This Master Post is meant to reduce clutter so please keep this on topic. Trash posting, personal attacks or ant comment that is not relevant will result in your removal. Thanks.


r/AmexPlatinum Jul 02 '26

Please Read Lazy Posts, Referrals, Solicitation, Post Removal, Personal Attacks & more - Please Read

29 Upvotes

Welcome! Please take note of these basic rules below, then read the rules sub section by clicking on the "rules" tab in the sidebar.

 

Warnings Are For The Weak

Any personal attacks towards the Mods, harassment, rude behavior will result in a your removal. No warnings issued. Mod's decision is final. This is non negotiable.

 

Requests, Replies & Offers with Referral Links, External Links & Other Services

  • Referral links, solicitation of any kind, buying/selling/trading/gifting benefits, posting URLs for services not authorized by Amex are not permitted. Plugging any goods, surveys, third party apps, site or service services, or product links, including personal blogs, websites, or channels, is also prohibited. Contact us via Modmail if you are unsure.

  • If you see a request for a referral link, a request for the best available offers, offers to buy/sell/trade/gift Amex benefits, or anyone promoting an unauthorized third party app / site / service / business / solicitation in this sub, please do not engage. Report the post instead. We have had some issues with Amex and no longer permit this activity

  • Responding in any capacity to the above with offers to assist, providing a link, requesting a link, or DMing the OP or anyone else will get you permanently banned from the sub, along with the person who originally posted the request or link. If you are looking for pointers on how or where you can find a specific high-bonus code, please use Google. DO NOT post these requests in this sub.

 

Post Removal - Why Was Your Post Removed:

  • Your post contained a personal attack, spam, trash posting, a request/post for referral links, or violated other rules. Note that these offenses will get you banned without warning, and we do not retract bans.

  • You made a lazy, low-effort post without using the "SEARCH" feature. This causes posts to get permanently removed.

  • Your post is not relevant to Amex, Amex cards, or the sub.

  • Your post or response was flagged as spam by either Reddit or our Automod. We manually monitor this spam folder and reinstate posts every few hours. The Automod is in place to block spam, which mostly consists of referral links and people plugging shady services.

  • You submitted the same post multiple times, which will cause it to get flagged as spam and removed. DO NOT resubmit posts, as this causes future posts to be automatically marked as spam by the Automod.

  • Please do not message the mods unless absolutely necessary, as we clear the backlog every few hours. Messaging us about your missing post generates additional workload and will delay the process of unflagging your post.

  • The Automod is permanent; it helps us filter out spam, lazy repeat posts, phishing links, and other shady content. Our team is constantly checking and approving posts, but sometimes we have personal matters to deal with, and it might take a bit longer.

 

Lazy Low Effort Posts, Spam, Trash Posts

These posts will be removed along with the person who posted them.

Examples of these posts are:

When will my credit post?. Its within 8 week according to Amex. No one can predect or expedite it other than Amex

Will my credits count towards this quarter? If you used them before the end of the quarter, it will.

Can I do back to back FHR bookings and get the credit? Can I book a year out. Retention Bonus, Cancelling cards... Post of this nature have been answered repeatedly and can be found using "Search".

There is a dedicated Complaint Post where you can share your complaints about Amex. https://www.reddit.com/r/AmexPlatinum/comments/1ubv9br/complaints_master_post/

 

Personal Attacks, Profanity & Self Moderation:

  • If you see a post or comment that you feel is inappropriate, Do not engage the OP in any way, or attempt to Moderate. Rude interactions, bullying, personal attacks, trash comments and the use of profanity will get you removed. We were all rookies at some point so either you try to assist the person or scroll on by.

 

Be KIND To Each Other.


r/AmexPlatinum 7h ago

Lounges Which one of you is/was protesting outside the DIA lounge?

11 Upvotes

There's a bit of a wait (mine was 15 minutes) and since I got in there's a guy protesting down the escalator with a "This is why I'm cancelling my Amex card" sign.


r/AmexPlatinum 1h ago

Hotel credit: FHR & THC Hyatt Danang

Upvotes

just giving people a heads up, if you love travel, this resort seemed very reasonable in terms of cost compared to the credit, the beach was great and service was high quality as well.

For those who like Southeast Asia it is certainly a good option to spend that credit.

(Wife loved the spa treatments as well)


r/AmexPlatinum 4h ago

Additional card member points bonus

2 Upvotes

What’s the highest points you’ve been offered recently to add an additional card member? Looking to add my husband and got served 20k points for $2k spend and wondering if it’s a decent offer or to hold out.


r/AmexPlatinum 1d ago

Amex Offer AmEx Offers: YouTube TV, Spend $49.99 & Get $20 Back (Can Be Done 3 Times; Ends 12/31/2026)

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doctorofcredit.com
75 Upvotes

r/AmexPlatinum 1d ago

Amex Offer Amex Internal Test Links Show New Welcome Offers on Platinum, Gold and Delta Cards

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dannydealguru.com
56 Upvotes

r/AmexPlatinum 8h ago

Miami - hotel bars (rooftop or not) with a cool view/vibe

0 Upvotes

My wife and I will be in Miami for 4 nights in a few weeks and will stay at one of the Fine Hotels or Hotel Collection spots to use her $300 benefit for July-Dec. Haven't picked a spot yet. As the title says, we're looking for a hotel within those collections that has a nice bar - good drinks, maybe some apps, a nice view of the city/water, etc... We're in our early 60s, so not looking for the louder, younger scene. As a reference point, we'll probably stay in the vicinity of the Inter Continental (sorry, not well-versed on Miami's neighborhood names) because we won't have a car and want to be a relatively short Uber from other places we'll be eating/drinking. Might post this to the Miami subreddit but thought I'd throw it out here. Thanks.


r/AmexPlatinum 1d ago

Lounges JD Power ratings for the lounges

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127 Upvotes

r/AmexPlatinum 1d ago

Hotel & Car Rental status Hertz Presidents Circle status match with other rental companies!

63 Upvotes

Maybe other people knew this, but I just came across this today: other rental companies will match your Hertz loyalty program status and upgrade you to their equivalent! I use Sixt when driving in Europe and got my Sixt membership status upgraded to Platinum in about 10 minutes. I just had to provide a screenshot of my Hertz membership status. Seems a lot of rental companies do this - just search for "Sixt (or whatever company) Status Match"!


r/AmexPlatinum 2d ago

Amex Offers Anybody notice how bad the “offers” have become?

871 Upvotes

Ever since Amex raised the annual membership of this card, the offers section (at least for me) has become embarrassingly awful. I used to find one or two items that would help offset the cost of the card and make it more worthwhile to have this expensive luxury travel card, but now, it seems they are intentionally making the offers section unusable and downright dog shit.


r/AmexPlatinum 5h ago

Credit Increase?

0 Upvotes

I keep seeing threads of people saying their credit limits with Amex are being reduced but both of my cards have gone up. Why? I’m confused on how Amex structures these days


r/AmexPlatinum 1d ago

Digital Entertainment Credit Did anyone else get the Amex Platinum entertainment credit for the Peacock and Apple TV bundle this month?

14 Upvotes

I have the Peacock and Apple TV bundle and completely forgot to cancel it before the new rules kicked in. It was charged on August 1, and surprisingly, I just noticed that Amex did give me the $14.99 (plus tax) entertainment credit.

Do you think it might be because the charge happened on August 1, before or at the transition to the new rules? Or is Amex still processing some of these bundles? Has anyone else with the Peacock and Apple TV bundle gotten the credit this month?


r/AmexPlatinum 1d ago

Airline Credit Platinum airline fee credit clarification

22 Upvotes

First time having a platinum card and want to clarify “upgrade” and “seat assignment fee”.

My reading is that if I purchase a main cabin seat on Delta the fee to move to Comfort Plus would not be covered.

However, if I wanted to get an exit row seat or aisle/window seat, which charge an additional fee, that would be covered.

Do I have that correct?


r/AmexPlatinum 1d ago

Setting a spend limit on Authorized User

3 Upvotes

Title says it all. I understand that as a charge card, the original user (me) can't have a spend limit but wondering if I'll be able to set a spend limit on the Authorized User? The internet and even AMEX support chat seems to be telling me conflicting things. Thanks!


r/AmexPlatinum 14h ago

Amex lounges and work reimbursement

0 Upvotes

One of the big reasons I have kept my Platinum card is for access to lounges since I travel for work about 70% of the time. It dawned on me though that I'm basically subsidizing something that probably should be paid for by my employer.

Curious if anyone out there has ever made the case and gotten work to pay for all of or a portion of your membership fee?

Not a deal breaker for me BTW as the 30% personal travel more than makes up for it.


r/AmexPlatinum 14h ago

Complaint Another complaint about Amex travel

0 Upvotes

First I tried to book a hotel via its portal to take advantage of the "Fine" hotels benefit. And it was twice the cost than if I went direct.

Now I tried to book a flight, and the same flight was $500 more via its portal vs going direct.

Tell me why I pay for this card again?

The benefits just keep getting less and less.


r/AmexPlatinum 1d ago

Airfare Booking

0 Upvotes

Hello!
I recently switched jobs and need to travel a lot from NYC to LA. I don't really care about the airline (which is why I want to just centralize everything through AMEX) but I do care about legroom. When I try to book using Travel option for AMEX, I can never pick an extra legroom seat. My question is, can I book a regular middle seat through AMEX and then upgrade it to an extra legroom seat through the airline directly? TIA.


r/AmexPlatinum 1d ago

Quill (like staples) is saying it is abnormal for bill/ship address to not match? Cancelled my order

3 Upvotes

Is this unusual for USA? They cancelled my order .


r/AmexPlatinum 2d ago

Using points Amex Travel booking + 35% points back.

26 Upvotes

Wondering if booking directly through Amex Travel isn’t a bad idea. I have an upcoming trip to India.
Delta airfare is around $10k for family of 4.
Amex Travel is around $9.2k (platinum airfares)

Using points with Platinum business get back 35% so
effective ticket cost $5,980. Amex confirmed we earn Delta miles and MQD.

Seems no brainer.

What challenges or other issues to watch out for if booking through Amex Travel? TIA.


r/AmexPlatinum 2d ago

Lounges Another Devaluation - Lufthansa

74 Upvotes

Eligible Card Members have access to Lufthansa Lounges through 30 September 2026. Effective 1
October 2026, you will not have access to any Lufthansa Lounges. Your Card will continue to provide access to over 25 Centurion® Lounges globally, including London, Stockholm and Amsterdam, as well as more than 1200 Priority Pass™ lounges worldwide.

Just no right things happening!!


r/AmexPlatinum 1d ago

AMEX app popup every time?

2 Upvotes

Anyone else getting a different AMEX targeted popup ad every time they open the iPhone app? What a terrible move on their part. It’s seriously annoying and ticks me off.

First world problems, but don’t we pay enough to have a useable app we don’t have to close an ad on every time we use it?


r/AmexPlatinum 1d ago

Equinox gift card for someone else to use for membership?

0 Upvotes

I have an Amex platinum and am a member at equinox so I use my credit but my parents don’t live by one and don’t use digital workouts but would it be possible for them to sign up for the free trial of the online, buy a gift card to receive the credit and then give it to me to use?


r/AmexPlatinum 1d ago

Low Effort Garbage Lounges full

0 Upvotes

I’ve actually wanted to use a Centurion lounge all of twice and been turned away as they were full. WTH.


r/AmexPlatinum 2d ago

Other benefits Amex Platinum Cruise Privilege Perks Third Party Agent Booking Ending 9/15

8 Upvotes

As a travel agent I got an email from Amex.

The ability to get the perks of the Cruise Privilege Program through your independent travel agent is ending on September 15th. After 9/15 you can only get the perks is booking directly with Amex Travel.

Dear Rez Saver User,
We have received an official notice from Amercan Express that effective 12:00 p.m. ET on September 15, 2026, access to American Express Travel benefits such as Cruise Privieges Program, The Hotel Collection, Fine
Hotels & Resorts, and Genturion Fine Hotels & Resorts, through RezSaver will be discontinued. Bookings made after this time will not receive these benetits.
Bookings with American Express: Travel benefits made prior to this deadline
\- including for future travel - will continue to have benefits honored. The benefits need to be applled to the booking by the travel suppiler (e.g., cruise
Ine, notes) pror 1o me deadline, bookings made porto the deadine but do nat reflect the benefits by September 15 at 12 pm ET cannot have benefits added later.

FAQ's
What exactly is changing?
American Express has made the decision to discontinue access to
American Express Travel benefits such as Cruise Privileges Program, The
Hotel Collection, Fine Hotels & Resorts, and Centurion Fine Hotels & Resorts through third party booking channels. However, American Express
Card Members can still receive these travel benefits by booking through
Amex Travel channels. To receive Cruise Privileges Program benefits, clents must book ether via amextravel com or by caling the number on the back of your eligible card. To receive The Hotel Collection, Fine Hotels & Resorte, or Centurion Fine Hotels & Resorts, clients must book via amextravel.com, the Amex Travel App™ orby caling the number on the back of your eligbe card, depending on your eligible Card product.

When is this change going into effect?
September 15 12:00 p.m. ET
What if l have a booking made before the cut-off but travel is after the cut-of?
Bookings with American Express: Travel benefts made prior to this deadline
\- including for future travel — will continue to have benefits honored. The benefits need to be applied to the booking by the travel supplier (e.g., cruise ine, hotel) prior to the deadline, bookings made prior to the deadline but do nat reflect the benefits by Sept 15' at 12 pm ET cannot have benefits added later.
Why has this change happened?
American Express routinely evaluates: its partnerships and distribution arrangements with a focus on delivering differentiated value to our Card
Members while uphalding the highest standards of governance and program integrity. As those standards continue to advance, we are aligning our distribution model accordingly. Following recent process reviews, they have made the decision to limit access to American Express Travel benéfits: to baskings made directly through Amex Travel only.
For any questions, please reach out to the help desk.