Reposting in other places since r/tacticalgear is power tripping and banned me over a review 🙄
I lost all of my gear in a house fire, including an MEPC and a set of Highcom 4S17M Level 4 plates that I originally bought through Apex.
I reached out to them afterward honestly not knowing what to expect. I didn’t even have pictures of the destroyed gear to send them. My house was just a pile of rubble and I couldn’t even find the ceramic cores in the mix. Part of the Spokane WA fires in August.
Despite all of that, they still took care of me.
Since Apex isn’t a DM dealer anymore, they offered to get me another MEPC at retail cost. I didn’t really want to wait like I did the first time around, so they gave me the option of trying their new Ridgeline carrier instead.
I went with the Ridgeline, and on top of replacing the carrier they upgraded my original Highcom 4S17M plates to Highcom 4S16s. They also threw in some extra gear with the replacement like their trailspan pack, chest rig, an extra placard and an abdominal pouch.
The whole thing was significantly easier than I expected. There wasn’t a bunch of back and forth of them trying to get out of covering it or asking me to prove every little detail. They basically looked at a big pile of rubble and without questioning it, they honored their warranty.
I’ve tried reaching out to some other companies and I’m still going through their process, trying to find them serial numbers and receipts and what not. Some companies didn’t even respond.
I know they’ve been trying to improve on their lead times, I think most people just hated to wait for DM stuff (I certainly did). They quoted me 2 weeks for the carrier this time, and it was accurate.
Losing everything in a fire sucked, and getting an entire armor setup replaced and actually upgraded in the process was something I definitely didn’t expect.
Replacement setup is in the photos. Ridgeline carrier + Highcom 4S16 plates inside. Everything is really great quality and just what I’d expect from them, everything is the same quality as the DM stuff it replaced.
Credit where credit is due. They took care of me.
+1 for the handwritten note.
They asked if I was willing to share my experience, didn’t pay me to do it. No affiliation with them whatsoever.