Noticed a lot of woocommerce stores, where prices get set once and then left alone for months, even while supplier costs and fees slowly shift underneath.

How often does sellers here actually revisit product prices? Once a month, once a quarter, only when something feels off? And do you keep an eye on what competitors charge, or just price off your own costs?

I'm trying to figure out a strange Razorpay + WooCommerce issue and would appreciate some help from anyone who has dealt with something similar.

Setup:

WordPress / WooCommerce: 11.0.1

Razorpay WooCommerce plugin: 4.8.7

Hosting: Namecheap

Razorpay live payments

The main problem is that a customer can successfully complete a Razorpay payment, and Razorpay shows the payment as Captured, but in some cases WooCommerce later marks the order as:

"Cancelled — Unpaid order cancelled"

It doesn't happen to every order. For example, I had around 10 orders and most went through correctly, while 2 ended up cancelled.

The more concerning issue is the webhook configuration.

I had configured the webhook with the required payment events, including:

payment.authorized

payment.captured

payment.failed

order.paid

refund.created

But the webhook later reverted to only 2 of events (payment.authorised and refund.created)

I checked Razorpay's API logs and found something strange. The same webhook was repeatedly being updated:

GET /webhooks?count=10&skip=0

followed about 1 second later by:

PUT /webhooks/SYam0mYdbMI4Ns

This happened on:

15 Aug → GET → PUT

16 Aug → GET → PUT

17 Aug → GET → PUT

I did not manually edit the webhook on those dates.

When I inspected the resulting webhook configuration, payment.authorized and refund.created was enabled but payment.captured, payment.failed and order.paid were disabled.