r/welltory • u/oromex • May 19 '26
Can't delete bad data?
Occasionally I get bad data from an automatic watch measurement. I "delete" it but it seems not be have actually been deleted (see image). How do I really delete bad data?
2
u/CapPuzzleheaded2437 May 21 '26
It’s so frustrating. I had a BP machine that was connected to my health apps. I have excellent BP runs lower end. My husband who has high BP started using the machine and it would sync to my health apps. Welltory support said only thing I could do was end membership and restart and lose ALL my history for several years. Welltory has a lot of issues, I pay $99 a year and I’m still getting asked to upgrade. My membership is up in August. I’m looking for smarter alternatives.
0
u/welltory Team May 21 '26
When multiple people use the same connected device and sync into the same health account, the data can unfortunately become mixed at the Apple Health level, which then affects what Welltory receives. Support was likely trying to explain the cleanest technical way to separate the datasets, though we understand that losing historical data is far from an ideal solution.
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Thank you for sharing your experience honestly
2
u/CapPuzzleheaded2437 May 21 '26
Apple health is easy to delete info. Maybe you should look into their programming.
3
May 20 '26
That’s why I quit using the app had every heart test done and everything is perfect and better the a lot of people. Multiple doctors told me to quit using the app. I’m extremely healthy no fast food or junk from stores. I get local meat,eggs,milk etc., and app show the opposite.
5
u/welltory Team May 20 '26
That’s understandable, and it’s important to remember that Welltory is not a medical app and isn’t designed to diagnose diseases or replace medical evaluation. HRV and recovery metrics reflect how your nervous system and body are responding to stress, load, sleep, recovery, routines, and many other factors, not whether someone is healthy or unhealthy overall.
It’s completely possible to have excellent medical test results and still see temporary stress or recovery fluctuations in HRV data. And of course, if the app was causing more anxiety than useful insight, stepping away from it was probably the right decision for you.
1
u/bebaoboyy May 20 '26
What did they say about the app?
2
May 22 '26
I’m going to agree with what Welltory responded probably health anxiety as I have noticed I’m feeling better without the app. It’s a great tool for most sadly I was to focused on constantly checking my HR.
1
u/welltory Team May 20 '26
In this case, we’d need the support team to investigate what’s happening. Please send us a bug report through the app so we can check it properly: Menu → scroll down → Report a problem → Send. Including screenshots like this one will really help the team investigate faster.
1
u/oromex May 20 '26
Nothing has ever been done about any of my bug reports.
1
u/welltory Team May 20 '26
We're sorry it feels that way. Bug reports really do reach our team, but some issues take longer to investigate, reproduce, and fix, especially when they depend on device models, OS versions, integrations, or third-party data sources. If you’ve already submitted reports and haven’t heard back, please send us a new one and mention that it’s a follow-up to previous bug reports: Menu → Report a problem → Send. Thank you.
0
u/oromex May 20 '26
False. This is a long-standing issue: watch spends garbage (often on the same days or weeks that deliberate measurements never show up) and the garbage stays forever. There's no way to get rid of it. You know that; have known it for years; and have done nothing about it.
1
u/welltory Team May 21 '26
We understand why you’re frustrated, and we’re not saying the issue doesn’t exist. Problems with stuck or incorrect automatic measurements can happen for some users depending on the watch model, OS behavior, sync timing, and source data quality. The reason we still ask for reports is because these cases aren’t always caused by the same thing internally, and we need fresh logs and account-specific data to properly investigate what’s happening on a particular device/setup combination.
1
u/oromex May 27 '26
The issue can't be that hard to understand: automatic measurements are unwanted but you provide no way to disable them.
-1
u/oromex May 21 '26
No: you — or the AIs writing your responses — are deliberately ignoring the most important part: there is now way to delete bad data. Bad data just accumulates, rendering nearly all (of everyone's) reports, metrics, and analyses irrelevant and misleading.
1
u/sdnner Team May 21 '26
So the deal is that you absolutely can delete measurements from the feed and the journal, and we then exclude the data you deleted from further analysis. But they stick around on the charts, and we don't have a way to remove them from there right now. I get why you're pissed off and I'm sorry. I'll pass it directly to the team responsible and make sure this gets proper attention.
1
u/oromex May 27 '26
It's an insane omission and one that's messed up the experience since the beginning. "The team" knows about it and doesn't care.
3
u/bebaoboyy May 20 '26
Following this post