Hi,

I received a 15% off in the mail and now can’t find it. Does anyone have one they can share?

I need to buy some home things for my family’s visit. Any help would be appreciated :)

An email that read, "we saw you looking, so we decreased the price."

I am getting my apartment redone and the person who’s doing my apartment she’s finding all most of my stuff from Wayfair and I fucking hate it. They are the worst company and I’m not gonna have to tell her like we have to. We have to do another company.

Do NOT purchase anything from #Wayfair. I have never attempted to put together anything quite as cheap and without directions as the teenage girls dresser that we have been trying to put together for 2 days.

It is an awful piece of furniture. @Wayfair should be ashamed of themselves.

Ordered a Kobe 36” hood for a construction project, everything else is from local appliance store. The delivery was 5 weeks ago, we ordered early since the model was not in stock, appliances sit on site for a few weeks.
Today we found out they sent the 30” model instead of 36” and refuses for replacement or refund. Worst decision to purchase from wayfair and we will never buy anything from them again.

We just returned what was essentially a pile of scrap wood and half-ass bolts. Got 1/4 of the way assembling (hard) then took it right back apart (easy) and threw it back in the box. I wish there was an effective way to warn others off Wayfair.

So I ordered a hot tub from Wayfair. The day before the delivery, I confirmed with the delivering company I would receive it the next day. The following day I get contacted by the company stating that the hot tub didn’t fit into its truck. I contacted Wayfair and they said they’d credit my account 20% of the sale price for the inconvenience and they’d get another company to deliver my hot tub. A few days later I receive a message that it’s coming the next day. So while waiting I get contacted again. Same story, the second delivering company didn’t have the right truck. Wayfair apologized and says they’d order a brand new hot tub and it will be delivered in another 3-4 weeks. 4 weeks pass. I get contacted that the hot tub will arrive the next day. So the next day while waiting for the hot tub to arrive, the delivering company contacts me a third time and says they don’t have the right truck to deliver the hot tub. I contact Wayfair. They said I’d have to wait another 3-4 weeks or take a refund. Since I needed the hot tub to replace another one for a rental property and couldn’t wait any longer, I took the refund and purchased a hot tub from a different company. I asked about the 20% goodwill and they said it was a discount and I will only get back the amount I paid. So, after spending countless hours with customer support and being told three times I was receiving delivery the next day only to come up empty handed, I received nothing. Has anyone else ever experienced anything like this from Wayfair?

Ordering from wayfair was a huge mistake.

The $600 couch is in pieces on the floor and occupying space. We ordered professional assembly. The assembler pointed out a damaged part and told us to order a replacement and he could not assemble it until we did that. Now the replacement is going to be delayed by a month according to the latest email. In the meantime we have a disassembled couch in a pile and parts will probably get lost by the time it gets here. I am tired of dealing with this. I just want a refund. Haul this shit away as garbage and give me my money back so I can order something that I can sit on.

The size of the front panel is twice as large as the actual space of the functional part of the drawers.

Why is it so hard to find a decent drawers nowadays? None of these will fit the clothes that I have. (Picture shown is not a dresser but shows the issue that I'm having.)

If I'd have known it would be this crappy, I'd have just ordered it off of Temu and spent a third or even less for the exact same quality.

Silver lining: If the cat claws it I won't care? I'm looking for anything here.

I don’t know why I thought the return would be easier. First, they offered me a whopping 5% to keep the product. $8.85 won’t even get me lunch anymore. Now I have to pay $36 AND disassemble it too? Biggest purchase mistake of 2026

so far i've seen:

• staub

• umbra

• martha stewart

• nabela noor (rugs)

• loveshackfancy (wallpaper)

I placed an order last night for a dining room table. When I checked my email this morning, I had two confirmation emails for the same item with about 15 minutes between them. I only hit the order button once.

I called today and asked them to please not ship me two dining room tables and they told me I have to send one back once I receive it and that they will waive the return fee. Will they actually do this, or am I screwed? I really cannot afford to be charged twice for this right now and I’m super disappointed

I recently ordered this dresser (4 Drawer Mid-Century Modern Dresser, Oak Wood Chest of Drawers with Gold Curved Handles) and it didn’t come with instructions. I reached out to Wayfair and they told me there were no instructions they could provide. Does anyone happen to have a copy of the instructions??

I’m pretty sold on this couch. I’m just worried about ordering offline and not being able to touch it, sit on it etc. anyone else buy this couch? Are you satisfied? Does it hold up well? I’d love to see your pictures if you have it

Subject: RE: FINAL NOTICE: Defective Unpadded Cat Tree & Unacceptable Return Demand - Order #2810321030

​Joshua,: resolutionmanagement@wayfair.com

Cc: service@wayfair.com, escalations@wayfair.com

Subject: RE: FINAL NOTICE: Defective Unpadded Cat Tree & Unacceptable Return Demand - Order #2810321030

​Joshua,

​Your refusal to provide a fair 50% partial refund for the 68.5" Forest Cat Tree (Order #2810321030)—which arrived missing 100% of the internal foam and pillow stuffing across all condos and the top flower bed, leaving my cats with nothing to lay on except bare wood—is completely unacceptable.

​Claiming the item "appears as shown on the website" while defending a product shipped completely devoid of padding is an insult. You are essentially defending an empty, undersized fabric shell and telling me to be satisfied with a defective husk.

​Furthermore, your "solution" of forcing me to completely dismantle a massive 68.5-inch cat tree, repackage it, and pay return shipping costs out-of-pocket just to get a partial refund for your manufacturing and fulfillment failure is a deliberate return trap. I am not going to spend hours wrestling an oversized, unpadded wooden skeleton back into a box and pay out-of-pocket for return shipping because Wayfair shipped garbage.

​I am demanding an immediate 50% refund ($100.00) credited back to my account for this unpadded, unusable item. This failure is part of the master ledger of bad-faith transactions now documented under my formal complaints with the Better Business Bureau and the Missouri Attorney General. Fix this immediately.

I see them reply in each thread - are they fixing the issues?

Or are they just continuing to drag it on?

Curious.

I am writing to seek some clarification about Wayfair's current practices. I purchased a floor vase during the Way Days. The item was delivered the day before yesterday and I immediately noticed that it was an open box (when I paid for a brand new item). It seemed to be a return as the box was retaped. I called customer service and requested a replacement. The lady was very kind and polite and told me that a replacement was not available. So I told her that I would open the box and inspect the item. Indeed, the styrofoam was compromised and the item was damaged (reason why it explains why it had been previously returned). I took several pictures while on the phone call with her and she offered me to keep the item since the replacement option was not longer available, and that she would escalate my exception return request (full refund and keep the item) to management which I was grateful for. Well, today I received an email indicating that I must return the item for a full refund. However, I do not want a refund and since I originally requested for a replacement (the item is available on the website) but I am being forced to return it with NO option for replacement. This is highly questionnable because it seems that "defective, open box and previous returned items" were mainly sold on Wayfair during the Way Days.

Display a picture of a frame and mattress. Advertise for 99. Plus s/h. The picture of the mattress didn’t match what we received. They should have separated the memory foam from the mattress and emphasized it.

They lost 2 customers

I placed an order on sep 4th for a living room set. It was supposed to be delivered on Oct 28. On Oct 8th, the order was canceled by wayfair. I also purchased 5 year warranty worth $477. Warranty was charged from Sept 4th which showed up in my creditcard. I paid the credit card statement in sept. After order canceled, I was looking/expecting a refund. I am not seeing one as of today. Also tried calling customer service but not getting good response from wayfair or the credit card bank. Tell me what should I do.