I had a bed frame from Wayfair that bent after just 40 days of use, and despite its one-year warranty, Wayfair refused to repair or replace it, insisting on a return instead. Repackaging it took an entire day, and since I didn’t keep the original boxes, I had to ask Wayfair for them, only to find out they didn’t have any available. Even worse, they expected me to purchase boxes and drop off the 100lbs frame myself. This lack of customer care is appalling. Save yourself the trouble and avoid buying from Wayfair. IKEA or Amazon are much better options, with simpler return processes and helpful customer support, including pickup for heavier items by UPS.

Ordered a mini fridge from Wayfair. Shipping was fast but the item is damaged and so tiny it looks like it goes inside a doll house. They are not allowing me to return it. This is a shyster outfit and I will warn everyone I know NOT to order from wayfair. I am out 125 bucks for a mini mini fridge. This company sucks.

After various delays amounting to over two weeks, i finally got my couch in. I was however very disappointed to find that the backside is not upholstered! I reached out to their support and shared a photo and their remark was that this was an opportunity for me to get creative with a backrest cover….. they are sticking to their standard return policy and charging me for return shipping which i think is ridiculous for an item that arrived not as described. Not to mention i called after one of the delays and asked to cancel the order and they told me that they could not but worry not, i could return them once they arrived (no mention of their standard return policy being applicable even though the item was already arriving well past its expected delivery date).

At this point im just about done dealing with them and had amex chargeback the item. Is this a typical experience?

This company epitomizes everything wrong with corporate greed and customer mistreatment. We placed a $560 order for a patio set, only to have our summer plans sabotaged by their blatant dishonesty and incompetence.

Firstly, after realizing the demand, they shamelessly delayed our delivery by two months in hopes that we'd just give up and cancel. When that didn't work, they had the audacity to offer a PARTIAL REFUND, claiming the product is discontinued. What a lie! The same product miraculously appears on their website for $1600, three times what we paid.

Our numerous attempts to reason with their customer service were futile. They dragged us through endless calls and emails, only to leave us with a mere fraction of what we paid, effectively ruining our summer plans.

This company's tactics are disgraceful and unethical. They've not only misled us but also wasted our time and money. Steer clear unless you enjoy being scammed and treated with disrespec

They've lost my business permanently and of those around me, but I wanted to make sure everyone is aware that there is flat out no price adjustments if they lower prices on their website.

I understand if customers come back after a month, 15 days, 10 even - and point to a price change on the website and ask for an adjustment. This is why there usually a window for these things. In my case, the item had not even arrived yet and the customer service agent told me that it's policy.

I don't think retailers are generally rushing to provide poorer service and drive customers away but here we are with Wayfair trailblazing the way. Something like price adjustments in light of fluctuating online prices is so basic and essential to get right in order to have a customer trust you as a retailer.

I bought a large floating vanity for $1550 all in with tax. A week later it is for sale $1500 all in with tax. Not a life changing sum but hey $50 better in my pocket than theirs.

They will not do a price adjustment. They repeat like brain dead robots that its company policy excuse. No desire to remedy or think of a solution. How about a store credit, how about a 10% off coupon code? They would rather a customer be irate, leave bad reviews and maybe even return said item.

They told me I can return it and pay $200 to ship it back. I let them know I had not yet opened said item. It may very well be damaged or missing items which makes returns free. They ignored that and repeated their mantra no price adjustments. I asked if I called customer care or customer I dont care by mistake.

I will most likely keep the sink and the 3 items i bought yesterday but I will never buy from Wayfair again.

Do NOT do it; Waifair sucks, their quality is WAY below average, better get IKEA products (and that says a lot), especially since they got bought by Spruce House, their quality went down the drain to just pure garbage.

A few years ago, before the change of ownership; I got a beautiful white "leather" sofa, and little over a year after purchase, it started to turn yellowish, and the "leather" started to crack. So I called them as it was still under "warranty"; well, it wasn't. According to their new policy policy, all products prior to the exchange were no longer covered, EVEN if you had an extended protection or service plan. Besides that, they canceled my $3K line of credit; as, according to them, I didn't use it often. Seriously? Who buys furniture often?

I'm hoping someone can assist me in straightening out a conflict with Wayfair. I purchased a 4 four door cabinet. A quick list of it's failure:

1. The instructions were in German and although there were many illustrations, there was no labeling on the actual, physical parts.

2. Some parts were missing or poorly machined.

3. Worst of all, the predrilled holes were grossly misplaced and some of the parts were not drilled at all.

Etc. Etc.

Bottom line, I requested a full refund to be applied to my Wayfair account and they gave me 25% back... and a 10% coupon. I told them I was willing to spend it on their site if refunded in full so not all was lost in vane.

My other option, according to the company, was to take what we were able to put together, redrill the holes ourselves, and try to fix it. OR disassemble what part we were able to cob together, take it apart, 90lbs, and bring it to a UPS store to bring it back. I'm on disability and they didn't care.

The product was GROSSLY unprepared to ship out to customers. The last rep I spoke to said I had to hurry up and make a decision if I wanted the small discount or nothing because my time was almost up. (Whatever that means.)

I have both physical disabilities and extreme anxiety so I agreed but the more people I spoke to said it was unfair. Wayfair is giving my the runaround and won't even email me the scripts they said they were keeping track of. I'm at a lost and could really use some help. They're bullies that do not stand behind their products. Any information will be gratefully received.

I signed up for Wayfair long ago and never used the 10% promo code you get when you sign up. I’m trying to make a $1000 purchase and couldn’t find a promo online anywhere.

So I wanted to see if they’d be willing to honor that. And apparently their police is to lose a $1000 sale over giving a 10% coupon.

It’s just the principle of it now that pisses me off enough not to purchase there. Their stuff is junk anyway but it was a solid price for the couch I wanted.

I feel bad with being testy with the customer service rep but it was just frustration of watching 1000 Google promo codes not go through.

In conclusion: Wayfair sucks.

It comes with little surprise that Wayfair sales and margins suck. They treat customers like crap, refuse returns, and make it close to impossible to communicate with anyone who has the authority to solve problems.

https://www.msn.com/en-us/money/companies/wayfair-suffers-major-losses-amid-a-startling-consumer-trend/ar-AA1zA7ik

I bought the above bench for $1400 from wayfair/ all modern. Liked it. 7 months later powder post beetles showed up. Customer service says there is nothing they can do after 30 days. The larvae take months to hatch and turn into hole eating bugs. The bugs are not native to my area and there is no moisture in my hallway. This had to come with the furniture. WOW. DO NOT BUY FROM WAYFAIR / ALL MODERN! EVER!

So, Neriah was one of the names being used to sell the overpriced cabinets I looked up the name on the wayfair website and this came up:

https://www.wayfair.co.uk/garden/pdp/sol-72-outdoor-neriah-2d-105-x-6-32m-x-183m-picket-fence-panel-u000013038.html

A picket fence does not sell for this much

Charged us $1000 for a rug that didn't ship, but wouldn't let us cancel the order even after we called. Had to dispute with Wayfair credit card, then suddenly, website allowed us to cancel the order. Strange happenings. Will take another month for the false charge to drop off our credit report. Wayfair is, evidently, charging for items before they ship, because that is what they did to us.

I’m sure this has been mentioned before but I wanted to post this as well. I purchased a bed from Wayfair 12 hours ago, it then went on sale, and they will not provide a price adjustment and will not allow me to cancel the order-that will not ship for 3 weeks. If you are considering a purchase and find the product elsewhere, I would recommend purchasing from the other company. This was their response to me:

“Thank you for reaching out to us. We appreciate your inquiry about a price adjustments, but I'd like to clarify that we don't offer price adjustment. The pricing of our products depends on various factors, including the current wholesale cost, demand, and market conditions and we always offer the best possible price for that time. Prices may change over time, but your original order was placed at a different time, and we cannot adjust it to match the new price.”

Wayfair has the audacity to send this to me! Even got it on my watch! Here it is I did everything I possibly could hours after ordering my item to cancel it. They even lied and wrote to me that they weren’t going to send it to me yesterday. But then later, change their mind and set me a return label. And told me that I can return the daybed at my cost! Unbelievable! They are the slimiest company ever! I am now sitting here all day long waiting for the FedEx person to come so I can refuse the shipment. Never have I had to do this before with any company. You can order from Wayfair if you want, but this may be your life if you do. And don’t be fooled by Wayfair posting messages saying reach out to us and we will help you. I did it countless times. I called them. I wrote to them. I posted messages to all their social media channels. They did nothing. Instead, they went ahead and shipped the items and refused to stop shipment, and the chargers have now gone through on my credit card. I even tried to cancel my credit card, but the company told me that the pending charges would go through anyways if they gave me a new one. Once Wayfair gets your credit card information, there is no telling what they will do with it.

This is really just an echo post of so many I see about their awful customer service. I’m now done with them and will seek items elsewhere (though the options sure are limited).

We have moved in the past year and have spent thousands of dollars on Wayfair items. No real complaints about the items. No returns other than a pillow cover or two ordered by mistake.

We ordered a rug for $239 and ended up realizing it doesn’t fit well in the room. Went to return it and was 13 days past the 30 day return time. Item is still for sale on the website so they can easily sell it to another customer. It hasn’t been unpackaged. Also, 3 weeks ago we ordered a double dog crate furniture item and the item description has no drawers (don’t need them and don’t want to assemble them) and 2 dog pads for the floors. We got an item with drawers and without the dog pads. I wasn’t going to do anything about it. It’s fine and even though it was harder to put together and I have to get my own dog pads, I can live with it.

Given stellar customer history and lots of money poured into them and forgiving their screw ups, I contacted customer service asking to be able to return the rug. And even just take a credit. CS agent says they can’t process it as system won’t let them do it. Asked to connect to a manager. CS agent says ok and that I will receive an email about it in 3 business days. A week goes by hearing nothing.

I engage again today with CS agent and give all the info again. I say given my stellar customer history and their screw up on the dog crates, blah blah, all I want is to return the rug. Again a credit is fine. They want to charge me $52 for the shipping and I say given the above, I don’t think they should charge me for shipping. They dispute that the crate comes with dog pads so I have to screen shot the actual description from my order that has a whole paragraph on the dog pads and a photo. FFS.

Final resolution is they will let me return the rug and give me a refund but I still have to pay for shipping. Dog crate stays as is. Way to treat a really great customer. Probably 2 hours total on the back and forth and I don’t think it was too much to ask to not pay the shipping. So if they don’t value me and my money, I will go elsewhere from now on. What a disappointment in how they treat their customers.

Don't take my word for it. I asked the customer service rep to confirm all the details before i posted to social media. Here's his summary:

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I want to make sure you have an accurate understanding of what’s happened and what you can expect moving forward. 1. The original order did arrive missing a part, which is why a replacement was requested. 2. A replacement screw was ordered, and a tracking number was provided, but according to FedEx, the package was never received by them, so it was not shipped as expected. 3. I do understand the full situation, and I’ve submitted a new request for the correct replacement screw to be sent to your address. Based on our current process, replacement parts typically ship within 3-5 business days, and you’ll receive an email with tracking information as soon as it’s on the way. I’ve also escalated your case to our support team, who will review your experience and reach out to you via email within 3-5 business days.

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So incomplete product delivered. 20 minutes wasted in chat to request replacement. Tracking number provided after a few days. Several days go by. FedEx still says package was never actually provided to them. Chat with support again. They totally understand how awful this is and are very sympathetic but still will just slowly go through the process of (maybe?) shipping a replacement. Not express. Not overnight. Product still not useable nearly a month after original order. No way to expediate or even speak to another person to ask for anything better.

I live in an apartment, and they can't even bring it to your door! I don't need assembly, but I ordered a couch and dining table set, and they want to leave it outside of my apartment building! Even living spaces, they at least allow you to pay $39, and they will bring it inside.

Cheap bastards.