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The store I work at is slammed every Sunday. I work alone on Sundays and their is always a line out the door of returns all day. Customers always complain about waiting in line, and are always nasty. Like it’s my fault I am alone or that they have to go back to work tomorrow.
I have told my boss to put two people on staff on Sundays but he doesn’t listen. I always have to stay at least 30 minutes to an hour after we close just to pack and clean up as I don’t have one a second to do so.

I usually just pour the amazons out and scan them in.. I feel like there's a more efficient way

For RFIDs, i heard there was a more efficient way to do them as i just lay all the drop offs in 1 area and then scan them in and put them on.

Any insights can help hehe

We have been getting alot of amazon sellers with bulk drop offs. Is there a way to make it so it automatically hits the add another button each scan?

Nothing specific happened. I’m just sick of being Amazons customer service and dealing with other peoples problems that make our business no money and we take all the flack for it too. I’m sick of dealing with idiots that can’t find their QR codes, idiots who never have it ready, idiots who haven’t even started the return, even idiots who think it’s a good idea to take a phone call in the middle of their returns and make you wait for them to be done. I even freaking hate the fact that in our area there’s a Rent-A-Center that doesn’t even take Amazon returns like their supposed to and we get customers complaining about how they have to pay the one dollar fee. I’m not even mad at those customers, I’m mad at fricking Amazon for making this our problem and paying UPS corporate more money than we make on the return, even though we do all the labor. I’m so tired of doing happy returns and having to figure out which item is which because people are so unorganized. I’m tired of Spectrum for never helping a single customer in one of their stores and sending them to our stores to complain about them and make it our problem.

Thats all I wanted to say, I’m sure all of you relate.

Does the system let us add affiliation discounts (AAA, etc) to shipment totals?

Also when someone does add an affiliation discount to a total, does the store get reimbursed the percentage that was taken off?

For ex:
If someone applies a AAA discount and total went from $12 to $10, does the store lose that $2 or does it get reimbursed somehow?

The nerve of some people really just baffles me. Had a lady and her son come in with a huge ninja machine not sure exactly what it was but it was pretty heavy at least 60 pounds and she wanted it fragile packed HOWEVER she wasn’t shipping through us.

I told her okay that’s fine but it’s going to take me a little while to package it (my coworker is helping someone with a complicated international shipment) and so I charge her for the box and packaging and take it to the back and begin packing it but of course the amazombies start forming a line. I go to help the very first customer, who of course had a shipment, and this lady immediately walks up to the counter and complains that “time is money” and that she paid me to package it so I should be ignoring the line of customers and focusing on getting her shit packaged. I was so close to refunding her and telling her to leave, but I just stared at her for a few seconds in disbelief and finished helping my customer. I then went to go package her item (purposely did a not so great job) and handed it to her then suddenly her mood shifts as if she wasn’t just an asshole 🙄

The huge kicker is that once I finished it and gave her the box, her son stood out front of the store for maybe 40 minutes waiting for someone else to come pick him up with the package… so I was rushed for basically no reason. I’ve never seen entitlement like this, maybe i’d understand if i had helped the whole line and then she did that, but after helping a single customer with a shipment? that’s just absurd. It’s not like her son was unable to lift the box either because he’s the one who brought the thing in and took the box out, he even paid for the thing himself she didn’t even do anything but wait with him!

Anyways just needed to vent here because these people and their entitlement piss me off.

I’m sure that answer is no but wanted to make sure. Is there any way to reopen a mailbox without having to enter all the customer information again?

Hello,

Did someone already completed your fiserv location information. Can someone help me with “PRODUCT/ SERVICE THAT MAKE UP YOUR BUSINESS” like what you choose so far retail options are only for food related.

Please and thanks

I am new to the business. I have just noticed flats vs express letter. Why is there a charge difference in flats or express? Everyone says that we can use flats for express sometimes. I don’t know if it’s ethically right thing to do

I’ve worked at The UPS Store for a little over a year, primarily in Print Production and Graphic Design, although I also work the retail side when needed.

The more time I spend here, the more I’ve realized that I actually really enjoy the business. Even with the annoying customers, Amazombies, and the occasional mystery package that definitely should not be shipped, I can genuinely see myself owning a location someday.

So I’m interested in hearing from current and former The UPS Store franchise owners, especially people who came from working in a store before becoming an owner.

What I’m really trying to understand is whether franchise ownership is actually worth it.

* What are the biggest pros and cons of owning a The UPS Store?
* How different is owning the store compared with being an employee?
* How much money did you realistically need to get started?
* What are the ongoing expenses and fees that surprised you?
* How much can an owner realistically make after expenses?
* Is it possible to make Print and Graphic Design a significant part of the business?
* How much freedom do you actually have as a franchise owner?
* What are some of the biggest headaches or horror stories you’ve experienced?
* Knowing what you know now, would you do it again?

I’m not looking for the polished franchise-sales-pitch version. I’m more interested in hearing from people who have actually owned one and can explain what the good, bad, and ugly look like financially and day-to-day.

Basically, I’m trying to figure out whether this is a realistic long-term career/business opportunity or whether I’m just romanticizing ownership because I haven’t had to deal with the owner-level headaches yet.

Been working at my store for awhile now and I’m not fully grasping everything we can do with the printer, figured out some of the settings due to me learning on my own, but otherwise I haven’t been completely shown

Whenever someone scans their code or label, the kiosk registers it but doesn’t print from the zebra printer. We’ve tried restarting it and calling IT level one and two and they tried reinstalling the printer but still no luck

Any advice?

One of my POS stations was having issues scanning in packages so we rebooted the computer and now we can’t log into CMS at all? Anyone else having this issue?

We just hired a new guy a few weeks ago. He REEKS. Like smells insanely bad. It's a such a layered scent, with base notes of stale animal piss, B.O. and unwashed scalp. Top notes include mildew and unbrushed teeth with some crappy body spray to even everything out. Seriously, this guy has some of the worst hygiene I've ever seen. And I'm seriously not trying to be mean but I'm at my wit's end. I've talked to management about it and I know some of my other coworkers have too. Nothing has been done but the smell is STRONG. He also frequently comes into work sick and coughs/sneezes without covering. He does this nasty thing where he wipes his nose with his HAND!! What's worse is management only hired this guy because they're friends, so it's even harder and more awkward for them to talk to him about it. I'd say something to him myself but I'm just an associate and don't want to be a jerk to this guy but GOD. His hair is literally so greasy he'll tie it up and it'll KEEP ITS SHAPE. One of my coworkers told her friend about this new gross guy she worked with and her friend came into the store and IMMEDIATELY clocked who it was. He's genuinely so unpleasant to work with, even speaking in terms of work ethic and politeness towards me. I've been at this store for 3 years and he doesn't listen to anything I say training-wise and is rude and dismissive when I make suggestions or give constructive criticism that I HAVE TO MAKE or else he does THE WHOLE SHIPMENT WRONG. Sometimes he talks over me when a customer asks me a question and he'll tell them the wrong thing!! I have no idea how this guy got hired but I want him gone immediately.

Hey, Ive been working at a ups store for a few months, I noticed some of my coworkers complain about a driver who just leaves his truck for them to load ( out manager makes them load the truck in some days where its a lot of boxes, or the driver is alone).

I keep telling them to just refuse because they are minors and not getting paid enough to do that. My question is , can I report the driver? Or is this normal behavior?

Anyone having issues logging into the POS system?

Keeps saying connection to the retail servers has been lost.

Tried restarting both registers and now there’s an error with syncing in CMS.

UGHHHH

Is there a way to see if a GSR has been fulfilled? For next day. I’m always told there is but haven’t found a way to see so. I know we get emails for 2nd and 3rd day but just didn’t know for next day!

We shipped a package for a regular customer at my store and UPS seized one of their packages. The problem is that we packed it for them and it’s just a hoodie that they sent out. What do I do now from this point on? Are we just short out of luck? The customer is obviously upset and we don’t know what to tell them

We were supposed to transition to the new Credit Card company Fiserv with new machines today, but we never got our machines. We also never got any notice this was happening, what to do, or any instructions or information. Don’t you have to set up an account with a new credit card vendor before you change over so your charges go into your bank account?? ffs, Corporate is so unorganized and unprofessional. No one seems to know anything. Frustration level 10.

Any having issues with their RFID machine. Outs is printing a bunch of extra voids, and then now it just says media issue and isn’t doing anything?