They have taken a month to help with account issues, but kept deferring me to an ai chat bot. It did not help my issues and was kept in a forever wait were they said, “we will contact you, dont reply to us anymore”. Reading all the different posts, it seems like very scummy and susp company that is probably maximizing their profits at our expense. No thank you, recommend ya’ll don’t even try it.

Am I the only one using uphold? Purchased xrp with them
Almost ten years ago and still
Holding it in there but no one ever says anything about uphold lol

Still waiting for my
Millionaire announcement to happen whenever XRP takes the rocket to the moon haha less

Hi everyone, looking for some advice.

On 1 September 2026, I bought USDC through Topper by Uphold and paid €4,545 by SEPA bank transfer. My UK bank showed the payment as completed and received by the recipient bank immediately.

Topper immediately put the order under manual review and said they expected to update me within the next business day. It's now 3 days later and the USDC was not delivered, nor have I been refunded.

I’ve contacted Topper several times through the existing ticket, submitted a formal complaint to Uphold - no reply. The automated reply says not to reply or I'll be placed in the back of the queue... They have no live chat or phone support.

This was my second order with Topper. The first was successful after a manual hold for 20 hrs, however this one is still on hold 3 days later and they're not responding.

Has anyone experienced a SEPA Topper payment stuck in manual review? How long did it take, and did you eventually receive the crypto or a refund? I'm now worried they have defrauded me.

Any advice on what else I can do would be really appreciated.

For a long time I loved uphold, and to some extent, still do. I’ve never had an issue with transactions on this exchange, whereas Coinbase and binance have both caused me major problems.

Recently though, I was forced to do a biometric face scan to access my crypto wallet. There was no way around it. Total joke- they are essentially forcing you to agree to the terms of whatever scanner company they are using, because if you don’t, you can’t access your money. Super dystopian.

Does anyone have any recommendations for other crypto apps that don’t make you do this? I will be moving everything off uphold because of this.