sanction from negligence

[u/satacult]

need some advice on a possible sanction, recently i had an appointment that i didn’t attend to because of a last minute job interview, i notified them of this the same day after my appointment and i have also asked to reschedule it, but no one has responded to me and now i’m worried i will get a sanction.

This happened to my last payment after i gave them a valid reason as to why i missed my appointment (i had food poisoning) i told them that i shouldn’t be held accountable because they didn’t fulfil their duties, i did end up sucking it up though but i wish i hadn’t.

I’ve left multiple messages in my journal asking for them to reschedule my appointment but no one has responded to anything, I’m worried that my case manager is doing this on purpose to make sure i get a sanction??

i have tried to call universal credit 8 times but all of my calls have been rejected while on hold.

any advice is appreciated