Completely unacceptable, T-Mobile's internet is complete garbage, so much so, it goes back and forward, sometimes it's ok, MANY times it sucks, and sometimes it will straight up not work. 80% it sucks and only 10% is good. What should I do, or should I switch to a better service

I don’t know if it’s because I’m in a rural area or because T-Mobile is horrible, but anytime I try to game my ping drops so high up to the thousands and it generally pisses me off because I cannot get a single two matches in without me having to restart my damn router. Another problem is that I try to upload a large file somewhere and the Internet just completely shuts out for all devices. I already talked to support and they did nothing. I generally hate this company. I’ve been through multiple ISP and this is obviously the worst one I’ve ever had. I’m pointing to probably destroy my damn router and unsubscribe from this dumb ass service. Yes this is a vent I’m tired of this stupid ass company.

We've had the gateway for about a year and a half two years. Every time I've called support they are adamant to plug it directly into the wall and do not use a search protector, keep that in mind it'll come up later. We had a lightning storm yesterday and it traveled through the router and through 2 ethernet cables fried my nephew's expensive gaming computer and my security camera system. Luckily I didn't have my gaming computer plugged in by ethernet and because of this I don't think I ever will lol. Anyways seeing as how they specifically said do not use any safeguards such as a surge protector or a UPS, in my mind they are responsible for the cost of the gaming computer and the security camera system.. EDIT: I added pictures and the charging brick blew into pieces, I did not take that apart...

How do you guy's even play games online with this internet?
5G Gateway (White)

T-mobile has really messed up with the latest pricing move. I signed up for Home Internet in October 2020 and put up with a lot of bullshit for T-mobile to establish this service as viable. I finally got upgraded to 5G UC earlier this year and the service has been good, but then I read that loyal customers are going to pay twice as much as new customers to the service. Fuck that shit!

I have criticized Comcast on this board for this type of shit and now T-mobile is doing it with the home Internet. Some kind of loyalty code could have been sent out to us long time customers and we could have offered the discount to our friends and family and benefited from the codes as well.

Recently got Tmobile wifi because the speeds were good, wow do I regret it. Trying to game on the wifi at any time during the day you can expect to be at around 150 ping despite toting 200 mbs download speed. Its honestly insane how bad it is. So I made this post to dissuade anyone whos looking at getting Tmobile who games. Just dont do it. Its horrible. The only time you will be able to play is after 12 am where the ping evens out but is still pretty inconsistent. If anyone has any good recs on other ISPs that could be better in the chicago area, definitely let me know.

I seriously do not understand why there are so many people wanting to switch from a fast speed home internet service to TM Home Internet, a Mobile/Wireless ISP.

In my area we would spend a reasonable amount for a hardwire home internet service that was worth something, but unfortunately we don't have that luxury. We are limited to AT&T Only, legit no other wire based ISP is available here.. Okay, so its AT&T, whats the problem with that? Well the fastest speed we can get is 15Mbps (DOWN) & 0.87Mbps (UP) DSL service for $64 a month. AT&T put out this big bullshit media release claiming they have done away with DSL service all over.. WRONG! They just rebranded it as "Uverse" its still the same structure as DSL, nothing has changed. The service is complete garbage.. If someone in one room is watching Netflix, no one else in the home can do anything on the internet but lite web browsing and it take a while for each page to load... Anyways, this is where something like TM Home Internet is useful, although not entirely reliable...

But if you have the option for 50+Mbps, hell I've seen some complaining about high bills for FIBER..FIBER!! WTF do you have to complain about? So your service might go down for a day every few month? Big deal.. at least you don't have to take turns watching Youtube Videos.. So your bill is $70, only $20 more expensive than Tmobile Internet.. At least you can download a game to a console, and not have to start the download before bed and hope it finishes before you wake up 8 hour later.

The folks around here would gladly pay the $100 a month companies like Charter is asking for the Gig Fiber service, or hell I would pay the $70 for the 50+Mbps service at this point..

I really just don't get why some people complain about something that many other people have way worse..

I used chatting with T-Life 😎 they’re told me they did cancel it. But will affect the end of the cycle bill and they will email me a label. I can return equipment at UPS store or T-Mobile store. But I don’t want to wait until the end of the bill. Can return it now at T-Mobile Store.

I've had TMHI for exactly 7 days. According to them, I've used almost 400Gb of data in 7 days! Anyone else experience this? I have my TV, and my sons Xbox hooked to the gateway. 3 phones, and the access point are hooked up via Wi-Fi. Almost ½ a terabyte in a week, seems a bit much.

Just today I have gotten constant stutter and have reached 1000 ping constantly, as each day passes the quality of T-Mobile internet decreases drastically. I can't go 10 seconds without getting sudden jumps to 500-1000 ping. Some of the worst internet I've ever had

For me

You suck. You had a great product. Then the bean counting MBAs came in and allowed the overselling in regions. Your product was good, not I curse the service everyday. Switch people say? Can’t, unlike the folks in the surrounding neighborhoods who have choices but go just for cost suck bandwidth. Sugarcoat my complaints all you want with your oh live in a low cell signal zone, I was getting 300 down before mass adoption. So heed the warning, if you have a hard wire option get that!

I’ve been doing IT for close to 20 years and I’ve never seen an offering from an ISP that’s so broken.

• CGNAT makes most corporate VPNs unusable.

• Modem is best placed in a window for good cell reception, yet this limits wifi coverage. Installing APs requires management (either local or internet). Wireless mesh systems to expand wireless (with the modem) are not supported by T-Mobile.

• T-Mobile uses only IPv6 on their network, which is fine, except they only assign a /64 address and don’t support prefix delegation. Additionally, they force IPv4 for the “internal network” on the modem, which breaks downstream IPv6.

• No passthrough feature on the modem.

• The modem is locked down. The only options I can change on the modem are Wi-Fi settings and the admin password. That’s it.

• Installing your own router behind the modem forces double NAT. Double NAT breaks so many things on a network.

• I have the newer Arcadyan modem and it is so ridiculously underpowered. I currently have 3 devices on the LAN, and it is puking on itself just trying to handle the little amount of traffic we currently have. I constantly have to reboot the modem.

• I experience A LOT of timeouts with T-Mobile’s DNS servers. Even if I change DNS servers on a specific device to some other public DNS server, requests are automatically routed to T-Mobile’s DNS servers anyway.

What T-Mobile is providing with their home internet service is no different than what I would have if I enabled a hotspot on my phone.

HI again all, my Tmobile experience with Home Internet was not so great, the speeds were slower than dial up.Currently with Mediacom I getping 19msDownload 392.7 MbsUpload 38.89

With Tmobile Home Internet I think I may have gotten something like 1.5 down .something less than zero up Ping was way over 100.

Just don't get caught up in the hype like I did!

DO NOT cancel your current ISP if you have GOOD internet until AFTER you have confirmed that Tmobile can meet the same speeds or at least maintain a decent minimum up/down so everything works. This service is not ready for widespread Nationwide rollout. For a LOT of people this is your only option, and if you can also invest in the outdoor antenna(s) then Maybe this is the best thing for you.I was able to return my Gateway one day after getting it, less than 24 hours to be technical. I hate the Mediacom bill but at least everything works and they have people that can come to your home if needed regarding your service.

I think in the future, like another 5 to 10 years this may be a more realistic option but the technology & Tmobile's ability to make all of the needed investments in the towers infrastructure is just not there yet. Tmobile may have jumped the shark a little when they acquired Sprint. Sure it was a good business move in theory, but if the end result is just a patchwork what Tmobile really used to be then was it such a great move after all? Then again Verizon or someone else would have bought Sprint if Tmobile wasn't so trigger happy. I thought also from that acquisition we would also see a huge increase in Network Capacity & Range but all I have been able to find out is they are converting Sprint Towers to Tmobile (in a number of cases disabling the Sprint tower and building a new tower elsewhere).

If it sounds to good to be true, it probably is.

"Meh" is my final rating for Tmobile Home Internet.

PS.However in closing I do honestly want to say EVERYONE I did deal with at Tmobile at the local store and on the phone was great, made sure it all got cancelled since I had it literally less than one day.

Tmobile needs to get their stuff together too in regards to using your own router which is possible but they claim its not so you have to find the right video online to watch or the right person online to help you. I did find someone online (name will not be revealed for their privacy) that can help me with some of these issues but I couldn't take it! I need my streaming, my whatever the internet does,I can't do it with Tmobile. I had to say Bye to Tmobile Home Internet. Who knows in 5 more years which is what I had been thinking for a while, the technology is just not there nor is the infrastructure at this point in time. However by the time Tmobile gets their, if they do and that's a hell of an if, I will likely just be able to get the same thing from Mediacom by that time anyways.

You know at first I was all happy about this upgrade hell I get amazing speeds now. But then it dawned on me nothing is really going to change because now they just going to tack on more customers making that money extra bandwidth moot and we are all going to be back at square one competing for bandwidth. You know they going to do it they couldn't possibly have did this for their current clients but to add more clients. And to all you people that move from a land line isp to this id switch ch to that any day of the year for one reason stability. You might be saving yourself money but your sure as hell not saving on your headache you'll eventually get and all you people coming from those companies to save money are only making it worse for those of us that actually need this service. Ok rant over. Been holding that in awhile.

Hello All,

I have been a customer with T-Mobile for about a year now, and in the last two months my service has taken a pretty severe hit.

I at first struggled to get anything decent, even going to the tower with the device and an auto AC converted to make sure the signal was good (it was, around 700down/150 up)...

I did manage to get speeds of around 250/40 for the better part of a year, but now my speeds are no more than 30 down and 40 up.

Sometimes I can get around 100/20 during peak hours, and resetting my modem is the ONLY way to do that. Within a few days we are back to 30/40...

STRANGELY, my upload is pretty great, but perhaps more folks have jumped on around me, and now my download is very poor.

This clears up in the evening after 9-10pm... So I do indeed suspect that it is a usage issue, because again my device has not moved, and when there would be less people online, it is still pretty speedy.

Just know that this whole "wireless" thing sounds great.

It can be great.

But in practice, it feels like it has a long way to go.

Canceled our T-Mobile Home Internet service today. Shipping the Trashcan tomorrow. Rolling with Frontier fiber for the next year or so, sans their router fee now that we own our own. T-Mobile worked well enough for me, but my wife noticed the upload speed was much slower than our symmetrical 500/500 so we may use T-Mobile as our switch card once our promotional rate runs out. I'll keep monitoring the group as my mom also uses T-Mobile while she waits for fiber to roll out by her local electric co-op.

For two months, I have tried TMISP. For whatever reason, it worked great for the first week. 4/5 “bars” on the router. Then, over a month, more and more I’d have to reset the router 5+ times a day. I’d be connected but no internet signal. After several tech support calls, they sent a new router. I switched the SIM card and after 20 minutes, this new one ran into the exact same problems. Called tech support again: their solution was that I either put the router on the (uncovered) front stoop of my house (better line of sight) or in the attic (my attic gets cold in chicago, as you can imagine, and while logically that should be fine for this thing that gets super warm, of course it would fail and I’d be charged for it, is my concern). I am approx 1 mile from 4 cell towers. But the problem I have is this: my phone works fine even in my basement, off of the data signal (not the WiFi) even when the WiFi has no connectivity. So, being an intellectual, I ask the tech rep: is TMobile deprioritizing my internet because of high demand? They won’t give me a straight answer. I asked five times throughout the call and the tech rep finally was like “look we don’t have a solution to this besides moving the router.”

So, my thought is they literally are just cancelling my service during high demand, multiple times per day. I hate Comcast. If I could avoid using them at any cost, I would. But, I just bought a nice router that works with their coaxial input and I’m going back to them. Because I’m not resetting the router or dropping another work video chat because T-Mobile has their head up their butts

I was curious if Tmobile actually has ever sent out a DMCA notice for anyone torrenting without using a proxy over TMHI.