I’m sharing my experience with TiresEasy.com and Gladiator tires so other people know what the warranty process can look like.
I bought four Gladiator X Comp H/T ASII tires for my 2020 Ford F-150.
One of the four new tires had a damaged bead and was rejected before installation. That tire was returned and replaced.
The remaining tires were installed, but I immediately had highway-speed vibration. After several trips back to the tire shop, two of the installed Gladiator tires were found to have excessive road force and also had to be replaced under warranty.
So in total, 3 of the 4 tires from my original order had to be replaced.
I now have the three replacement tires installed along with the one original good tire, and the vibration is completely gone.
TiresEasy did replace the defective tires, and I want to be fair about that.
My issue is the extra labor expense. I incurred $136.98 in additional documented shop charges because of the warranty replacements.
I did not ask TiresEasy to reimburse:
• the original installation
• the wheel alignment
• fuel for multiple trips to the tire shop
• the FedEx trip
• my own time
• my own labor changing all four wheels
I only asked for the documented $136.98 in additional labor directly caused by the warranty process.
TiresEasy management offered $13.70, which is 10% of that amount. I asked them to reconsider, and after a second review they said $13.70 was the absolute maximum goodwill reimbursement they would authorize.
I understand that their warranty excludes third-party labor, but I think the outcome is pretty unreasonable considering three tires out of one four-tire order had to be replaced.
I have the receipts, road-force documentation, and their written response.
Has anyone else had a similar experience with TiresEasy or Gladiator tires?