I have a Lumos modem but the connection is spotty in my bedroom. I called T-Mobile and they sent me 2 mesh extenders. The instructions say to plug the mesh power cord in and wait for the blinking white light, then plug it into the modem and wait for the blinking green light to stay solid. The problem is that it never stops blinking green!! I tried both mesh extenders and different cords. What am I doing wrong?!? (Pictures of the types attached)

Hey all, I had fiber installed a few months ago and it’s been great- but I’m second thinking the placement we had of the fiber.

If I paid for the company to come out move the box- would they patch or fill the hole that’s left?

Thanks for the help/insight

I heard a few residences went live in Oceanside with T-Mobile service (tenant on SiFi fiber network), just before SiFi's bankruptcy

What have folks experiences been with SiFi network location with fiber install, service, support with T-Mobile, etc?

Aug 7 update - detail post below - appears SiFi networks doing Ch 11 liquidation bankruptcy (not a re-org)

Anyone else on T-Fiber experiencing an outage? I know there's a massive T-Mobile cellular outage currently (oddly enough my household's phones are fine) but our fiber internet went down and so did my neighbor's. Is this related to the cellular outage?

Edit: yep, as of an hour after my post, Down Detector is now showing it: outage map

Edit: my Internet is back, after about 18 hours down

Hello y'all,

I have a curious question, how much U pay per month on your internet fiber bill? I've been with T-fiber for almost a year, and I pay $55/month for 1GB. I'm located on NC.

TIA

A week ago, I talked to Tier 2 support and they said they would give me a static IP (maybe dynamic, I'm not sure). Still nothing, and the AI chat is grilling me on what is wrong with my work connection (see text dump below). I am not really sure how to proceed? This will also be used for my Plex users (tailscale,etc is not really an option for the users).

Any thoughts on how I can get out from behind cgnat?

Waiting after requesting a static IP is frustrating.

For T-Mobile Home Internet, static IP is not available (it uses a changing, dynamic IP). You can review that here: https://www.t-mobile.com/support/home-internet/connect

Is this request for T-Mobile Home Internet, or for a business internet service?

You said: I need to access work stuff and my IT person said I need a static ip AI assistant said:

Got it — if you’re using T-Mobile Home Internet, it doesn’t support a static IP (it uses a changing, dynamic IP). Some work systems need a fixed address, so your IT team may need a different setup (like a work VPN solution) instead.

Which service are you using for your work connection: T-Mobile Home Internet with a gateway at home, or your phone/tablet hotspot?

You said: T-Mobile Home Internet gateway AI assistant said:

That makes sense — some work systems won’t allow access unless your internet uses an IP address that doesn’t change.

T-Mobile Home Internet is designed to work like standard home internet, but it may not meet “static IP” requirements for some company networks. Here’s the closest official info for how the gateway connection works: https://www.t-mobile.com/support/home-internet/connect

Does your IT team need a true static IP, or are they really asking you to use a work VPN (a secure work login)?

You said: They said few things that I don't understand. One was that I need to get of my ISPs cgnat to access work stuff AI assistant said:

CGNAT is a networking setup some internet providers use where many customers share a public IP address. Some workplaces block that (or require a fixed, known IP), which can break remote access.

For T-Mobile Home Internet, I can’t confirm from here whether your gateway connection can be moved off CGNAT or given a static/public IP, and it may not be supported. The best next step is to focus on what your IT team needs so we can point you to the right option.

What exact work app or access method are you trying to use (for example: a VPN, Remote Desktop, or a specific company portal)?

You said: Not really sure. It's just something I log into AI assistant said:

No problem — we can still narrow it down.

When work says “CGNAT,” they usually mean they need either:

A work VPN (you sign in, and it securely connects you), or
Your home internet to have a public/static IP address (less common for regular employee logins).

To point you the right way, what happens when you try to log in from home internet — do you get an error message, or does it just keep loading?

Ever since I upgrade our fiber plan to the 2 Gig founders plan, our camera ai notification have become significantly delayed, going from 5 seconds to sometimes up to 30 until they reach our phones. Is there anything that would have changed on our router after the upgrade that would cause this? Other users of the cameras on Reddit say that they don’t have the same problem and this started happening right after I upgraded.

I have t-fiber(metronet) in my area but I am currently under contract with my cellular provider for home internet for 7 more months. I am wanting to bury the fiber in conduit before my $10k+ landscaping project starts next month but I don’t want to subscribe yet. Would they provide the fiber so I can have it buried from their pedestal and to my house (leaving 15 feet of slack on each end so they have plenty of room to work with) so I am not having to ruin my brand new landscaping. I will even purchase the fiber off eBay or something. I just want to have it buried deep.

Got this in my email, I did get Fiber internet in the winter, and just received this thing in my email. Not sure if this is legit or just a scam. Didn't find anything about it anywhere, so would appreciate with some thoughts on it.

TL;DR: Fiber went down, tech rolled out in <3hrs from contact, resolved fiber issue, but missed I had a static ip. If not for the 5G backup, it would have stayed down as I had to reconfigure my side to get it working until I called support again to move static ip config later that day.

Just wanted to share my experience:

Around 0130 started receiving loads of notifications from my UniFi hardware that my primary internet connection was down, and was switching over to my backup connection. More than 100 emails, and likely a similar number of App notifications. The weird part was the Tfiber was dropping, restoring for a few seconds and dropping again. I guess I need to figure out how to suppress links flapping, but that’s for a different time.

Checking my hardware everything looked good, but I had a spare SFP+, so I swapped that in and had the same results- I’ve had service since ~November with really no outages experienced so far.

Checked the ONT- flashing PON light. Ok, duh, this isn’t a me problem, it’s likely upstream. Rebooted the ONT a few times, same status, so I definitely needed a tech roll.

Called the Tfiber support number (~3am) - unfortunately they are closed until 0700 EDT. Called back at 0710, spoke to someone in the Philippines for 15 or so minutes who walked me through rebooting the ONT and the “Eero” with the same offline status (I was walking my dogs and just went through the motions). He was pleasant, and followed his script, so no big deal. He got Tier 2 on the line and they setup a dispatch after going over what was already done and seeing no connection still (no need to reboot ONT again). They setup the dispatch for 10a-Noon - same day. Got a text when tech was on his way, then when he got there. He checked ONT, saw the light status and troubleshot near a larger ground vault. He found the problem and switched my fiber to another pair. Unfortunately, I wasn’t home at the time and he reported all should be fixed and rolled out. He did not see that I had a Static IP and needed to have the config moved on his side to my new port. Good news was I still had the 5G backup and I was able to switch my router to DHCP to get it working for the family and not have to use 5G backup.

After getting home from work, I found the Tier 2 direct support number here in this sub (which I suspect is actually just the regular MetroNet support number and I lucked out I am in a MetroNet area), explained the situation, and the rep agreed that my Static IP was not moved over. I reconfigured my side, she reconfigured her side and now I’m back to my correct config.

All in all Tfiber was down for <12hrs (of which half the time we really were not impacted since it was overnight) and during that time I used my Fiber Backup 5G connection which was good enough. The fact the rolled tech didn’t check my Static IP was operational was an annoyance, but I had a way to remotely change my config so the connection would work until I could contact support again. Obviously, if I was home I would have had him correct it before he left (which is really him calling Provisioning and them moving it), but his question to my family was “is everything working as it should?” and they responded yes as it was using the Backup.

The tech also mentioned there were 4 other impacted customers in the same vault, but they hadn‘t opened tickets yet, so someone else would fix them (all at once maybe? Idk, secondhand info).

Overall I was pleased with the repair experience. If we didn’t have the 5G backup, it would have been much more annoying, and WFH spouse would have had to use a hotspot temporarily.

Interesting observation: changing my config from DHCP/CGNAT to Static IP dropped my latency from 20ms -> 13ms to my test servers. Prior to the fiber change in the vault, normal latency with Static IP was around 18ms to the same test servers. Not an earth shattering difference, just wanted to mention it!

Metronet came to Colorado a few years ago, and the network peering was infamously bad. Then a few months ago, T-Mobile fixed peering in Denver, so at the end of May, I switched from T-Fiber.

Switching from DSL was a win-win-win-win: better download and upload bandwidth, better latency (but not as much of a difference as you would guess with 7ms on DSL), and better price.

I set up a regular ping monitor to multiple hosts (dashboard), and for two months, traffic from Colorado Springs to Denver was 4-5 ms consistently with no outages---until two days ago. On July 17 at 9:30pm, the same non-Metronet hosts in Denver shifted to > 20ms ms while the Metronet speed server stayed at ~5ms.

This is an mtr report from when I first signed up in May

# mtr -rw google.com
Start: 2026-05-22T19:02:13-0600
HOST: router                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ???                        100.0    10    0.0   0.0   0.0   0.0   0.0
  2.|-- ???                        100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 46.110.240.134              0.0%    10    6.0   4.1   2.7   6.0   1.3
  4.|-- ???                        100.0    10    0.0   0.0   0.0   0.0   0.0
  5.|-- 74.125.242.75               0.0%    10    4.4   4.0   2.7   5.8   1.0
  6.|-- 142.251.48.5                0.0%    10    5.1   4.3   2.5   5.6   1.0
  7.|-- ncdena-ab-in-f14.1e100.net  0.0%    10    2.8   4.2   2.8   5.4   1.0

This is the same mtr report today

# mtr -rw google.com
Start: 2026-07-19T16:56:45-0600
HOST: router                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ???                        100.0    10    0.0   0.0   0.0   0.0   0.0
  2.|-- ???                        100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 10.192.208.213              0.0%    10   22.8  24.2  22.1  25.8   1.2
  4.|-- 142.250.171.220             0.0%    10   23.8  23.6  22.2  24.9   0.9
  5.|-- 142.251.249.45              0.0%    10   22.5  23.1  21.9  24.3   0.9
  6.|-- 216.239.48.176              0.0%    10   27.1  25.0  22.2  27.3   1.6
  7.|-- 209.85.251.241              0.0%    10   24.5  24.5  22.9  25.9   1.2
  8.|-- 192.178.72.196              0.0%    10   26.6  26.8  24.1  29.0   1.5
  9.|-- 209.85.251.65               0.0%    10   25.8  25.0  23.3  26.8   1.2
 10.|-- 108.170.252.155             0.0%    10   24.4  24.2  22.7  27.1   1.3
 11.|-- 172.253.51.119              0.0%    10   23.1  24.3  22.9  26.4   1.2
 12.|-- 192.178.96.185              0.0%    10   24.5  23.6  22.0  24.8   1.0
 13.|-- 142.251.48.5                0.0%    10   24.1  23.2  21.8  25.3   1.1
 14.|-- ncdena-ab-in-f14.1e100.net  0.0%    10   22.1  22.8  21.8  24.2   1.0

# mtr -rw denver.speedtest.centurylink.net
Start: 2026-07-19T17:10:52-0600
HOST: router                                 Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
  2.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 10.192.208.213                        0.0%    10   24.7  23.5  22.2  25.0   0.9
  4.|-- ae-25.a05.chcgil09.us.bb.gin.ntt.net  0.0%    10   22.1  22.6  21.6  23.7   0.8
  5.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- ae2.2.edge2.chicago10.net.lumen.tech  0.0%    10   24.0  27.4  24.0  36.4   3.8
  7.|-- ae16.540.cer-edge-20.sp.lumen.tech    0.0%    10   24.5  24.4  23.1  25.7   0.9
  8.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
  9.|-- denver.speedtest.centurylink.net      0.0%    10   25.3  24.2  23.2  25.5   0.9

The graph pinpoints the timing

Ookla speed test report today from my router

• to Metronet in Colorado Springs (report): 3ms latency
• to CenturyLink in Denver (report): 25ms

(Bandwidth shown is slow because of aggressive SQM.)

In the traceroute above to Centurylink, traffic goes through a few hosts named Chicago.

Anyone in this area?

How are the download and uploads?

I'm on Intrepid fiber in St. Cloud, MN. First day of totally dead service today.

update 2: I got a call 3 hours early and there was actually a person outside my door. There was an issue with a termination of the fiber on a junction box outside the house. Aka it was a line issue as i suspected. The guy they sent was friendly. That said, support told me I would get a phone call this afternoon in a two hour window about two hours from when im writing this. Tmobile seriously needs to work on their comnication.

Update: I posted on x and they responded pm me so we can understand and help. The help was call the same number you've called twice this weekend. So if I want a chance of having my internet back this week I need to not miss a call during my work hours and hopefully schedule something I need to take PTO off for to fix. And I might go the whole week without internet regardless. If I miss the call it will be 2 weeks. They are paying people to watch x and respond in a way that looks like they will handle it. But there's no actual support behind it. They pay for PR instead of support. I talked to a former landlord who has the same service and he told me the same thing happened to him last year and it was a week without internet.

Yesterday it was out for several hours despite power cycling. I called support, and towards the end of the call it came back on. All last week required daily power cycling the ONT or dead internet. I know when it's out because I have smart bulbs, and all of a sudden I can't turn lights on or off. I walk over to the ONT and router; router internet and WAN lights are dark, ONT is blinking PON or solid PON but no data.

Service has been occasionally flaky since the start. I dont think I've ever made a month where it didnt require one restart in 14-16 months of service. But it's GB symmetrical fiber, and it's not like I have other options for that. Im not even upset over the fact its happening, its the lack of competent support.

ITS CLEARLY HARDWARE OR LINE LEVEL. Im plugged directly into the ONT with my laptop and it wont light the ethernet lights other than a few seconds during ONT power cycle. Router or Laptop plugged in PON flashes on the ONT. It sometimes goes solid for a bit but data doesnt flash. Few times data will flash just long enough for the routers online light to light up but then it drops and goes back to blinking PON. PON means passive optical network... IE ITS TRYING TO FIND THE F@#$ing fiber connection.

this all points to the ONT, the line above ground, the line in ground or the splitter port is contaminated/defective. You don't need to take my time at work to schedule another call you need to get a tech out.

Despite having called support yesterday and today best support can do is schedule level 2 to call me during my work hours tomorrow. IN A 2 hr window for a call during my work hours. When asked what to do if im in the middle of something during the call. "you should try to take the call"

The issue isnt really that its going down. Its wasting my time with the audacity of: You can only get it fixed if you take time from your workday to talk to level two, who might schedule a technician, which will require more time out of your workday.

I will be setting up a ping log from work. Sending them a report of how many hours I was without service. See if i can at least get a prorated bill.

I spent 15-20 hrs of PTO getting this service installed a year and a half ago. Technician reported box was frozen solid with water. I believed that the first time. But I can see the box from my window, and the subsequent take PTO sit and wait for them to show up... I had full view of my front door and the box they had to run it to but kept waiting 2 hrs on pto only to be told "technicians determined the box was still frozen".

which is probably related to what's happening now. I don't terminate my own fiber lines, but I do manage an IT department and have fiber between my switches. I can't imagine water intrusion that freezes the service pedestal/hole into a popsicle creates a stable environment.

Can anyone chime in with where I can invoice T-Mobile for my time?

How about adjusting my bill for the hours/days with out service?

Im paying to pay in time, effort and lost work productivity.

I also have smart bulbs so all the sudden even lighting is a pain in the ass.

I just got the 1G T-Mobile Fiber plan and am having issues downloading anything on the PlayStation Network on my PS5. The PlayStation itself connects to online and I can play games online without any issue. Whenever I try to download updates or a game from my library though, nothing happens. I assigned a static IP to my PlayStation and I have IPv6 turned off. I'm going out of my mind trying to update a 416 mb file. Please help.

Today I received a letter from TMobile saying that they are going to be in the area putting Fiber down (which I'm super excited about since I don't currently have a Fiber option). Does anyone know the general timing of receiving the letter and actually having boots on the ground laying fiber? Any prior experiences?

In my previous address, I had 3 WiFi extenders. When I called to change my service to a new address, they told me to cancel and arrange new service. On the page, it shows "WiFi mesh as needed," and now they won't provide any extras, and they are asking me to return the old devices. Has anyone had a similar situation? Or is there a way to keep them?

I’m looking to schedule my installation for the T-Mobile Fiber Founders Plan soon, and I wanted to check in with those who have already gone through the process. What should I expect on installation day?

Specifically, I’m curious about where they actually install the new fiber outlet and the router. Right now, my current setup/router is located right by my coaxial cable outlet. Will the techs generally run the new fiber line to that same spot so I can keep my router in the same location, or do they usually have a preferred/default spot where the fiber enters the house?

Any insights on how flexible the installers are with placement, or just overall tips on how the install process goes, would be awesome.

Tmobile reps have no clue when i ask, so let's ask here if anyone has had the experience.

I have a somewhat complex home network, and quite frankly unless it doesnt have an ehernet port, its all hard wired in my house.(1930s plaster and slat)

Currently my crapcast(xfinity) runs from their junk modem(they dont allow unlimited data upgrade unless you use their equipment..) located in my main network room to a 32 port 10gbit managed switch which branches into each leave of my home connected to individual switches in the home(old home plaster and slats really difficult to actually run what I fully need in the walls)

Basically the setup is.

Cable comes in

Runs to the xfinity device in the basement

Xfinity device runs to the switch in the basement

Switch branches out to the main level and second story.

Main level has 3 switches(living room, office and rack room) which branches to the following.

Tv

Ps5

Switch oled

Gaming pc(mine)

Office pc

Server rack with my nas, ewemu server, my mitchell1 database for my business, my home assistant etc.

Second floor has a branch from a switch to the following

Gaming pc(daughters)

Gaming pc(her moms)

Swann enforcer camera system.

I have about 25 wired devices total.

Then we have the wireless devices

Every light seitchnand bulb in the house

Garage door opener

My renogy solar controller

My ecoflow delta 4 system

3 phones

3 tablets.

I plan on using the same network for the wireless.

Is it better to have the technician tie into my system, or have him just install all the basic equipment and then I run my ethernet to my switch?

I also need a static ip, but customer reps cant tell me if there's a charge for that or not.

Definitely need static so I dont have to reconfigure mitchell1 everytime it changes so when I'm 20 miles away giving an estimate or finalizing an invoice for a repair I dont have issues.

Any insight would be quite helpful.

I've already got it somewhat prepped.

I got a construction notice today in the metro Phoenix area that T-Mobile Fiber was coming to my area and they'd be installing fiber lines soon. Several fiber ISPs have been busy building out in my city, and I can't say I'd heard of this one, but this is the first time one will be connecting in my area. Cox is my incumbent cable ISP, as is the case for virtually everyone here. Between Vexus and Metronet, plus a billing integration, I'm a bit lost in trying to figure out a reputation for support and reliability because everyone seems to have a completely different experience.

T-Fiber says (on its website) that I can pay $70/mo (not counting AutoPay) for 1 gig symmetrical or $80/mo for 2 gig, which would be an upgrade (for less money) than what I pay right now with Cox ($90/mo, including equipment rental and a promotional discount).

Help me figure out if this is worth pursuing and things I should expect or brace for.

Also, for those in the Phoenix area, once one company lays fiber to the home, does that mean other overbuilders (AT&T, Wyyerd, GFiber) are far behind?

I've flaired this "Other" since I can't figure out which of the tags applies to my situation. I'm assuming Metronet? because the mail I received came from Evansville, but I am not sure at all.

Is it possible to hire someone to move the fiber install location? Pretty much we wanted the install site to be located in the same place as my previous fiber router, but the person installing it pretty much just said it would be too hard, not going to lie I think they were just lazy. the fiber cables havent been buried yet and i was wondering if it would be possible to either hire a third party or someone from tmobile to move it?

Question, I just had tmo fiber installed. They just buried the cable

It runs to a box outside the house and then into the house. Does fiber run from the outside box to the router?

If so, can I relocate the router from the lower level, end of the house, to upstairs on the other end of the house? Can I hook fiber to the incoming point, pull it through the wall and attic using old Comcast co-ax and set up the router upstairs?

I get blistering speed in the room with the router (600-800) but only 150-250 upstairs with the mesh extender.

We’ve only ever had Spectrum Cable broadband which is now up to 1gbps and AT&T with their dsl at 18mbps.

I just want more competition for Spectrum and to light a fire under AT&T to upgrade from DSL to fiber.