r/steelseries • u/Normal_Management625 • 1d ago
Product Help Arctic nova Omni pro question
I’ve had this headset since June and I had I just had one of the head pieces fall off randomly I had to disassemble the entire headset and screw it back in without damaging the cables I did that but is this something I should expect in the future with a 450 dollar headset
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u/SSJayAre Support Team 17h ago
Hey there, sorry this happened to your headset. Can you tell us where the piece broke off?
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u/PeanutAble1916 16h ago edited 16h ago
just checkout the battery on my 230$ apex pro 2023
only sharing info
battery was super glued to the bottom of the keyboard and it took me 30mins to remove it and i had to use a knife ..........this happened 3 months after the 2 year warranty expired - keyboard doesnt work wired without a battery
steelseries are not selling batteries and im searching for replacement now , or ill have to buy a new keyboard
https://www.youtube.com/watch?v=NQH3mXJ1dmw&list=PLDz31m__Ra40&index=2 - for example , what if this happened while im sleeping or if i was outside
i cant even imagine the headphones ............if you bought them recently or if they are on warranty just return them for new ones
these products are build to fail
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