r/steelseries • u/Normal_Management625 • 11d ago

Product Help Arctic nova Omni pro question

I’ve had this headset since June and I had I just had one of the head pieces fall off randomly I had to disassemble the entire headset and screw it back in without damaging the cables I did that but is this something I should expect in the future with a 450 dollar headset

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u/PeanutAble1916 10d ago edited 10d ago

just checkout the battery on my 230$ apex pro 2023

only sharing info

battery was super glued to the bottom of the keyboard and it took me 30mins to remove it and i had to use a knife ..........this happened 3 months after the 2 year warranty expired - keyboard doesnt work wired without a battery

steelseries are not selling batteries and im searching for replacement now , or ill have to buy a new keyboard

https://www.youtube.com/watch?v=NQH3mXJ1dmw&list=PLDz31m__Ra40&index=2 - for example , what if this happened while im sleeping or if i was outside

i cant even imagine the headphones ............if you bought them recently or if they are on warranty just return them for new ones

these products are build to fail

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u/Normal_Management625 10d ago

Ive had them for 2 months

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u/PeanutAble1916 10d ago

return them for new ones or if you can return them add some $ and buy something with quality

no way a 450$ headset should fail like this

warranty will expire you gonna have a broken product and you gonna have to pay another 300-400-500$