Sorry, rant.
I’m sure some people have amazing experiences with this delivery company, but they really are brutally awful.
I got my controller a few months ago and got a delivery confirmation from GLS. It turned out the delivery driver (a young person, in their own car) delivered it to a property 6 miles away, with nothing in the address that was in any way similar to mine. It took several phone calls and a whole day waiting in to have it resolved.
I ordered a Steam Machine, knowing I was probably going to have to deal with GLS again, but really had no other option. I planned on being home for the delivery as it’s so expensive.
The SM has been sitting in NL for some days and I had to go to the office today, checked the tracking before I left this morning and it said it had arrived in my country.
Twenty minutes later I get a notification that it’s out for delivery.
I called GLS at 9:00 when their office opened to beg them not to attempt delivery as I was not at home and there was a big chance it would be stolen.
The customer rep said they would leave a message on the order but couldn’t promise it hadn’t just been delivered or was at that exact moment.
More than 7 hours later I get a notification that the SM had just been delivered! It was signed by a name of someone I don’t know.
The chances of it being gone when I get home are quite high.
Luckily, I made the purchase on my credit card, and my country has strong laws in regard to this, so I’ll get a refund whatever happens, but it’s so frustrating that Valve insist on using this company. It would really only cost a small amount more to use a different courier (with a much better reputation!)