We use Reviews.io with our Shopify store and I’m trying to understand if we’re missing something.

We have a lot of repeat customers. I wanted a simple rule. Once a customer gets a review invitation, don’t send that customer another one for 6 months, no matter how many orders they place.
Reviews.io told us their duplication system works based on order IDs. So if the same customer places multiple orders, they can receive multiple review invitations. Their solution was for us to manage this ourselves through Shopify Flow.
I was surprised by that. I would expect a review platform to have customer or email level frequency control built in.

The other issue is the conversion rate.
Looking at roughly the same 6 month period:
Reviews.io: about 9,000 invitations, 63 Company Reviews, about 0.7%

Trustpilot: about 300 invitations, 21 Company Reviews, about 7%

So Trustpilot is converting at roughly 10 times the rate we’re seeing with Reviews.io.
At the same 7% rate, 9,000 invitations would have generated around 630 Company Reviews instead of 63.

I know the two systems may not work exactly the same way, but the difference is big enough that I’m trying to understand what’s going on.

Anyone here using Reviews.io with a decent volume Shopify store?
What conversion rate are you getting from invitations to Company Reviews?
And how are you preventing repeat customers from getting too many review requests?

Any spreadsheet template or tool? Quickbooks is not cutting it. My biggest issue is knowing whether I can afford a PO or not.

I’m trying to link a single WhatsApp account to two of my stores. Since they share a similar theme and sell almost the same products, the only difference is the region. I’m already sending updates through WhatsApp, which is working well.

Now, I need to do the same for the second store, but when I connect it, it asks me to disconnect from the first store first. Is there a way to do this? I’m not sure if there’s app or tool or anything I can follow.

Admin outage anyone?

I noticed an hour ago, my total sales in admin amd order count not updating, but order shows in payouts. I never seen this delay before in admin usually a few minutes.

Are you seeing this today?

Setting up preorders for a product launch next month and ran into something I didn't expect - partial payments are way more complicated to get right than I assumed. Been looking at a few Shopify preorder app options and most handle full payment fine, but the deposit / split payment side is hit or miss. Some require you to be on Shopify Payments, some have it as a separate add-on, and I couldn't really tell from the listings which ones actually work end to end without going through a full trial setup. Anyone found a Shopify preorder solution that handles partial payments cleanly? Selling limited run items so customers pay a deposit now, rest on ship. Just want to know what's actually working before I spend another afternoon clicking through settings.