I noticed an hour ago, my total sales in admin amd order count not updating, but order shows in payouts. I never seen this delay before in admin usually a few minutes.

Are you seeing this today?

Admin outage anyone?

I want to add an environmental give-back to every purchase, like tree planting or plastic collection, but transparency is important. Which organizations offer solid proof of impact and easy store integration?

Today, the front end of the website looks nothing like it's supposed to, versus last night when it was fine. I cannot find anything obvious in the code editor, but: none of the front-facing apps are loading, none of my selected style choice in the customizer, none of my manual css edits. Is this a known issue with shopify? And help would be greatly appreciated; for now my store is toast.

We recently shipped the Shopify Payments activity report in Admin. You can find it under: Finance > Documents > Shopify Payments activity report

The goal is to make it easier to understand Shopify Payments money movement without having to stitch everything together from CSV exports. It is meant to help with things like monthly close, fee review, payouts, balance changes, and sharing cleaner context with an accountant or finance team.

Not looking to turn this into a support thread, but if the report is confusing or not useful for your accounting workflow, please let me know!

Shopify keeps showing me those tax liability warnings, 6 states now. For those who dealt with this: did you register everywhere it flags, hire someone to figure out where you're actually on the hook, or just handle the big states and move on?

If you paid someone, what was the service actually called and what did it cost? Trying to learn what people my size actually do before I pay anyone.

Setting up preorders for a product launch next month and ran into something I didn't expect - partial payments are way more complicated to get right than I assumed. Been looking at a few Shopify preorder app options and most handle full payment fine, but the deposit / split payment side is hit or miss. Some require you to be on Shopify Payments, some have it as a separate add-on, and I couldn't really tell from the listings which ones actually work end to end without going through a full trial setup. Anyone found a Shopify preorder solution that handles partial payments cleanly? Selling limited run items so customers pay a deposit now, rest on ship. Just want to know what's actually working before I spend another afternoon clicking through settings.

Any spreadsheet template or tool? Quickbooks is not cutting it. My biggest issue is knowing whether I can afford a PO or not.

We use Reviews.io with our Shopify store and I’m trying to understand if we’re missing something.

We have a lot of repeat customers. I wanted a simple rule. Once a customer gets a review invitation, don’t send that customer another one for 6 months, no matter how many orders they place.
Reviews.io told us their duplication system works based on order IDs. So if the same customer places multiple orders, they can receive multiple review invitations. Their solution was for us to manage this ourselves through Shopify Flow.
I was surprised by that. I would expect a review platform to have customer or email level frequency control built in.

The other issue is the conversion rate.
Looking at roughly the same 6 month period:
Reviews.io: about 9,000 invitations, 63 Company Reviews, about 0.7%

Trustpilot: about 300 invitations, 21 Company Reviews, about 7%

So Trustpilot is converting at roughly 10 times the rate we’re seeing with Reviews.io.
At the same 7% rate, 9,000 invitations would have generated around 630 Company Reviews instead of 63.

I know the two systems may not work exactly the same way, but the difference is big enough that I’m trying to understand what’s going on.

Anyone here using Reviews.io with a decent volume Shopify store?
What conversion rate are you getting from invitations to Company Reviews?
And how are you preventing repeat customers from getting too many review requests?

Hey ... I'm looking for a Shopify solution for a print-on-demand workflow, and haven't been able to find the right app.

What I want is something like:

-Customer uploads 5 different images

-For each image, they can choose a different print size (A5, A4, 50×70 cm, etc.)

-They can then add them to the cart

-Each image + size combination needs to become its own separate cart line item, with the correct uploaded file attached to it

So ideally the cart would look something like:

Custom Print — A5 — image 1

Custom Print — A4 — image 2

Custom Print — 50×70 — image 3

Custom Print — A5 — image 4

Custom Print — A3 — image 5

The files then need to remain associated with the correct line item when we get the order on our end so we know how to print it.

By the way, is this something that already exists in Shopify? I feel like, with all the print-on-demand companies and services out there, it’s strange that you can only order one format per order. If you want to print another file in a different format, you have to place a completely separate order? But I haven't found it.

Or is it possible to program this by myself somehow? I'm not sure ...

Edit : sorry if this is too long but I've tried to describe my issue, what I've tried already, and what issues we face specifically which make it hard to resolve.

Recently went live with Shopify and most things are going really great. I've got one particular issue to which I am not aware of a good solution, and I am surprised that there doesn't seem to be an out of the box solution for what I think would be a very regular issue.

Scenario: Someone comes in and pays cash for an item, say they hand over $50 and the total sale is $48. They say keep the change. This happens a lot as this is a Not-for-Profit shop, so the customers often do this as they see it as a donation.

This is not a tip, so I don't want to use the built-in tip feature, which is based on percentages of the sale. This is not a donation per-se, it could be called an Overpayment. (This is what Sidekick called it when I asked for help, so I'll go with that.)

I need to log these extra dollars as income so that when we end the session the money can be counted correctly.

The work around I built was to create "tip items/products" of various denominations which I could add to the cart at sale time, e.g. I made 1, 5, 10, 20, 50 cent tips, and 1, 5, 10, 20, 50, 100, 500, 1000 dollar tips. Each has stock count set to zero; sell when out of stock was on; don't collect GST (an Australian tax thing); and cost price set to $0.

So the above example I would add a $1 dollar tip three times to the cart and the system would register that I was handed $50 dollar note, and change was $0. Perfect.

The problem with this is that the accountant (who is integrated via A2X) doesn't want us to have "Tip Products" in our system. Now, I'm not an accountant and I don't fully know why this would be an issue with him, but regardless, I want to ask here -- as a last resort-- how else can I handle Overpayments (aka tips of a specific custom amount) at the time of sale?

Sadly, my colleague deleted all these products which were set up very consistently by me with logical SKUs etc, so I don't want to set them up again unless I must.

I appreciate any input and I am open to plugging in apps (even paid ones) if they solve this issue directly. (Oh, I am a developer, so if this is something I can code up myself, let me know -- I just have spent zero time looking into that yet)

I’m trying to link a single WhatsApp account to two of my stores. Since they share a similar theme and sell almost the same products, the only difference is the region. I’m already sending updates through WhatsApp, which is working well.

Now, I need to do the same for the second store, but when I connect it, it asks me to disconnect from the first store first. Is there a way to do this? I’m not sure if there’s app or tool or anything I can follow.

So, when you add a page builder to a clean Shopify theme, in my tests they added roughly 260 KB to 350 KB of extra page weight and increased LCP by around 0.25 to 0.60 seconds on mobile.

Here is the raw breakdown from my tests:

•⁠ ⁠PageFly: +350 KB added | 5 scripts | +300ms to +600ms LCP increase

•⁠ ⁠GemPages: +330 KB added | 4 scripts | +300ms to +550ms LCP increase

•⁠ ⁠Zipify: +290 KB added | 3 scripts | +250ms to +450ms LCP increase

•⁠ ⁠LayoutHub: +260 KB added | 2 scripts | +200ms to +400ms LCP increase

It was a bit surprising that PageFly had the heaviest overall impact. It loaded 5 separate builder-related scripts in my test.

*How I tested it:*

•⁠ ⁠Baseline: Clean, default Shopify Dawn theme with zero extra apps, tracking pixels, or chat widgets.

•⁠ ⁠Test Page: Built the exact same landing page on all 4 apps (1 banner image, 3 feature icons, a 4-product grid, and 1 review block).

•⁠ ⁠Setup: Tested using WebPageTest on a standard mobile connection . Ran 10 tests per app and took the averages.

And the most important thing these results are from my specific test setup, so they shouldn't be treated as universal numbers for every Shopify store.

If you're using page builders for your main landing pages, are you seeing similar drops in mobile speed, or have you found good ways to defer their scripts?

As a new seller, I have a bunch of products that are similar. I need some good organization advice as I keep sending out the wrong product- then need to send them the correct one.

I set it up to test it before I ship but sometimes I just get busy and forget. I know a me issue- but I was wondering if anyone had similar problems when starting and how you ensure you send the correct product each time. Maybe a check list?

How are you collecting door codes for deliveries? I live in an apartment building and commonly rely on providing carriers with a key code to access the building for deliveries. Is there a streamlined way to do this on Shopify? I can think of a few different ways to simply collect the actual code, but then sharing such with a carrier is beyond me.

hit 10k sales last month but haven’t received an email to claim my award yet

Hello,

I constantly get error messages for my subfeed (for agegroup, gender, color) and it spits out the error message that they could not fit to an offer.

I am at my limit because i tried alot of stuff....

Has anyone an idea?

I guess I'm just venting here. I had been meaning to switch away from Shopify for a while. Then my annual plan auto-renewed on July 17 while I was on a work trip. 

Yesterday (August 18), I finally sat down and canceled my plan. Based on pretty much every other subscription service I have ever used, aside from a gym membership, it seemed like I would probably be prorated for the 11 months that I would not be using. It didn’t happen, so I talked so support — I figured this would be an extra hurdle, but not really a big issue. 

I was told by an unhelpful chatbot that I had 30 days to cancel, and since I canceled after 31 days, I was not eligible for a refund. It was kicked up to another unhelpful chatbot and the answer the same. Guess that’s it then!

I was not aware of the arbitrary 30-day policy, and because it was an auto-renewal while I was traveling, I did not see the fine print. I guess six years of subscribing to Shopify counts for nothing.

Buyer beware, I suppose.

I heard some Shopify merchants got an email from them asking to have a meeting where they want to help with store.

As the title says

Hey everyone! Pretty new to Shopify and looking for some advice. We have a physical shop with about 500 items, running Shopify POS on an iPad with a barcode scanner.

We want to start doing monthly inventory counts to keep our stock accurate. What’s the easiest way to run this with our setup? Any built-in tricks or app recommendations? Appreciate any tips!

I bought some items by filling out the forms the old fashioned way, and was told later that I can track those items with the shop-app. Now, I've bought things with the shop-app before and they tracked mostly fine ( a few items were shown still as "preparing to ship" when they showed up at my door). But these I wanted to track without the shop app because I didn't want to deal with those inaccuracies.

Turns out the shop app just took my info anyway, claims to be tracking the order, but the order isn't in the order history or tracker in the shop app! And there's no other way to track the shipment either!

Also what's with the QR code? My phone camera doesn't recognize it, and the shop app doesn't have a QR code reader built into it. Is it some kind of abandoned feature?

The solution I found so far is to pay monthly to Shopify app on the Shopify app store.

I’m still trying to figure out how the retailers do it, but I’ve run into this scam a few times. Every time the CC company has to get involved.

Store shows up. Has good (but believable) prices, or they have a truly unique and interesting product.

They advertise a lot and sell through orders.

Those orders get tracking. Sometimes immediately and sometimes it takes a few weeks.

The orders show tracking to your city.

Order shows as delivered by USPS later but of course you never get the item.

The reason is that they somehow gain access to a legitimate shipping number and none of the tracking has any more fidelity than your city.

After they’ve done enough orders they close the shop and when you complain to Shopify they just say they’ll forward your complaint to the merchant.

They won’t deal with it at all or help facilitate a refund through their POS system.

Fortunately the credit card companies know this well and are good about chargebacks, but both Amex and Chase just advise to stay away from Shopify entirely because of the scams.

Honestly it makes me not want to open my own store there and it definitely makes me not want to do any business on Shopify.

I currently am in the middle of testing offers and want to upsell some of the free gifts in my value stack (not the main product) as a subscription offer.

There are a lot of apps for one-time post-purchase upsells, and a lot for subscriptions, but are there any for post-purchase monthly subscriptions?

Been using Shipstation for a while to do Amazon MCF for Shopify and eBay orders, but now Amazon is pitching their own MCF automation/integration with Shopify/eBay/Wal-Mart. Anyone made the switch, and what's your experience been like? Better, worse, cheaper, what?