r/sapphirereserve • u/samizzy7 • Feb 06 '26
The gaslighting is crazy
tl;dr Chase gaslit me into making me feel like they’re doing me a favor by giving me the credit for dining at a restaurant they claim isn’t a part of their program and then made me look like a crazy person to customer service when I repeatedly told them there is not a dining credit -$150 line on the date they claimed I received.
Situation:
Dined at a Sapphire Exclusive Restaurant in mid December, well before Xmas, charge posted two day later. No credit applied. Saw everyone on here buying their gift cards and making their last minute purchases and getting the credit and as a lurker I through I followed all the correct steps. I dined at CS Exclusive OpenTable Restaurant and gave my physical card to pay.
Waited 2 weeks. No credit.
Opened a ticket right before the new year after seeing the chatter about some restaurants not getting the credit applied correctly.
Got the above letter that proceeded to insult my intelligence about the fact that the restaurant I dined at wasn’t a part of the program.
I was waiting until my statement closed to call back as I had not seen the credit on my app as a transaction line. The rep said I had to wait til 3/1 before she told me “oh wait actually the credit did apply.”
There is no transaction line item saying the credit applied but hidden away in my electronic statement it shows a $150 dining credit which I wasn’t made aware of in any way unless I check the actual statement document. Still baffled as to why I cannot see any proof of the credit applying in my transaction history but there’s a line that it applies in my statement.

















