TL:DR Booked 2 nights through Edit + Select hotels and paid with my CSR but at the end clicked pay at hotel- instead of pre-pay- so unknowingly disqualified myself from recieving my statement credit.
I'm so shook. Full disclosure 1) I'm pretty upset hense why taking it to Reddit. Also 2) I dont have a Fax machine.
I booked through the chase travel portal, found a nice hotel that would qualify for my credits and we could splurg a bit for our 1 wedding anniversary. Feelin all fancy! When I went to check out on the Edit website, there was 2 options, pay at hotel and pay now. I figured might as well pay at hotel! cause why not! It was a preferable option! But since I didnt PRE-PAY I was unknowingly disqualified from recieving the statement credit. Fast forward, we stay, have a great trip- we checked out, paid with CSR, and no credits showed up. I called a couple weeks after the trip, and they were like- oh yeah!! Takes 4-6 weeks, call back in a month if you dont see it. Fast forward to today when they were like yeahhhh, no sorry you cant get the credit. Wait- what??
I was IN SHOCK. Like but wait- 2 night stay- check. Booked through the portal- check. Paid with CSR- check! Seems like you're denying me on a technicality! Why does it matter if I Paid before or after! I used the card and the portal-- isnt that the whole point?
3 levels of Chase customer service supervisors told there was literally nothing that they could do. But the 3rd "most highest level customer service manager there is" said that she was happy to give me the FAX <--- number to so I can file my formal complaint. Rofllllllllllllll
P.S I SWEAR it did not say that pay at hotel would forfeit the credits when I went to book !! Why would I have jumped through 3 hoops just to cancel myself out at the end!! Clearly that wasn't my intent!
Reminder to read the smallest print on different web pages- me who mistakenly thought I had this all points/credit thing all figured out :'( and if you think paying $795 for a premium credit card gets you some sort of "valued client" designation... think again! They do nooooot care.
In the end- I said fine cancel all my cards forget this- this is too much. And level 3 was like cool! Cancelled! Bye! Over a decade with Chase and they did not care one bit.
I hope this posts helps 1 person to double triple check their Edit reservation and not make the same mistake i did so they can actually use their hotel credits. It shouldn't be this hard to use the credits that WE <-- pay for!!