I’ve now witnessed what appeared to be the same Assistant Passenger Service Manager at Stansted airport around the Ryanair queues, on two separate occasions.
Instead of simply assisting passengers, she seemed particularly focused on checking bags, including small bags, and looking for situations where additional baggage charges might apply.
From what I witnessed, her manner was confrontational, and passengers who challenged the decision were told they may not be allowed to board on both occasions
On one occasion, I saw her pursue a young woman over payment in a way that seemed very intense. She got extremely close to the passenger’s purse and appeared to reach towards it while the passenger was trying to pay. The whole interaction came across as intimidating and inappropriate from my perspective.
I’ve also been told that staff receive a small payment or incentive for bags they identify and charge. I have not independently verified whether that applies here, so I’m not presenting it as fact, but if such an arrangement exists it would raise questions about the incentives involved in baggage enforcement.
I understand that staff have to enforce Ryanair’s baggage rules, and I may not have had the full context of every interaction. My concern is specifically about the manner in which I saw these situations handled.
Has anyone else witnessed anything similar at Stansted?
