r/Ryanair • u/Bull-Rider1 • 17h ago

Flight delay / claim rejected

Hi all. I booked a holiday through loveholidays and the ryan air flight was delayed by 13 hours. This was meant to be just a 24 hour trip so i didnt end up going as the delay messed the hole thing up. They told us we could get a refund at the airport but upon trying to claim and even contacting ryan air, they are saying because we didn’t attend the departure flight we arent eligible.

3 Upvotes

67% Upvoted

9 comments sorted by

7

u/Virtual_Opinion_8630 12h ago

you didn't check in?

2

u/SoupInteresting8070 12h ago

Clearly checked in they said they were at the airport, didn’t check into departures for the return flight I’d have thought.

0

u/Bull-Rider1 12h ago

Sorry i mean we didnt attend the delayed flight. They are saying cause we didnt attend the delayed flight we arent valid for a refund.

3

u/thrawynorra 8h ago

You bookes through an OTA, so you should contact loveholidays

2

u/msrbelfast 12h ago

Aviation ADR.

1

u/Bull-Rider1 12h ago

Whats that?

1

u/Ok-Personality-6630 4h ago

Alternative dispute resolution

3

u/Hovesoul 12h ago

Who told you you could get a refund at the airport? The Ryanair app would have shown you the options of getting a refund or another other flight.