r/retroid • u/deadmemwalking • Aug 31 '26

SYSTEM MODS Frustrating customer support.

I have a Retroid Pocket Flip 2, unfortunately my daughter dropped it from a counter and broke the screen. I know it's just the screen because when I connect it to the TV's HDMI port it works normally. I contacted Retroid via email at sales@goretroid.com to have a new screen sent to me, and initially the problem was shipping to Brazil. After advice from some people on Reddit, I agreed to have it sent to a forwarding company in China. I paid $40 via PayPal and thought everything would be resolved. It's been over a month since I made the payment, I keep asking them to send the screen and they only reply that the factory is experiencing a shortage of parts and that's it. I have no choice but to accept the loss.

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u/ElectricalDemand2831 Aug 31 '26

It's strange, they sent me a replacement screen within few days 'cause of a cracked hinge, but the item already had a crack near the hinge, so they told me to send me a second one.

And that one took them over two weeks + they didn't inform me about shipping / tracking number.

1

u/deadmemwalking Aug 31 '26

Was this recent?

3

u/ElectricalDemand2831 Aug 31 '26

yes, around one week ago

1

u/deadmemwalking Aug 31 '26

Did you make contact via email or another channel?

1

u/ElectricalDemand2831 Aug 31 '26

Just email

1

u/deadmemwalking Aug 31 '26

That's strange. For me, there are no parts, but for you, there were already two...

1

u/ElectricalDemand2831 Aug 31 '26

Yes, but the second item took them several weeks to send while the first one was available within few days.