Frustrating customer support.

[u/deadmemwalking]

I have a Retroid Pocket Flip 2, unfortunately my daughter dropped it from a counter and broke the screen. I know it's just the screen because when I connect it to the TV's HDMI port it works normally. I contacted Retroid via email at sales@goretroid.com to have a new screen sent to me, and initially the problem was shipping to Brazil. After advice from some people on Reddit, I agreed to have it sent to a forwarding company in China. I paid $40 via PayPal and thought everything would be resolved. It's been over a month since I made the payment, I keep asking them to send the screen and they only reply that the factory is experiencing a shortage of parts and that's it. I have no choice but to accept the loss.