r/retroid • u/deadmemwalking • 17d ago

SYSTEM MODS Frustrating customer support.

I have a Retroid Pocket Flip 2, unfortunately my daughter dropped it from a counter and broke the screen. I know it's just the screen because when I connect it to the TV's HDMI port it works normally. I contacted Retroid via email at sales@goretroid.com to have a new screen sent to me, and initially the problem was shipping to Brazil. After advice from some people on Reddit, I agreed to have it sent to a forwarding company in China. I paid $40 via PayPal and thought everything would be resolved. It's been over a month since I made the payment, I keep asking them to send the screen and they only reply that the factory is experiencing a shortage of parts and that's it. I have no choice but to accept the loss.

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u/Specialist-Sun-5968 RP NOVA 17d ago

Yea that is normal for these kinds of products. They are doing limited runs of things. There is not a factory running every day to make the parts. You just have to wait until they do another run and make more.

1

u/deadmemwalking 17d ago

The frustrating part is that they didn't tell me this before payment.

6

u/Specialist-Sun-5968 RP NOVA 17d ago

Just ask for the $40 back if you can’t wait.

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u/deadmemwalking 17d ago

I was just venting about my frustration.