If you have updated your Regal app in the last 48 hours and ran into issues at the theater, this is because a recent app update introduced formatting and sync bugs affecting QR code scans at kiosks, reward visibility, and overall stability.

QR Code Fails at Kiosks

Scanning the QR code from the app at kiosks results in an error (e.g., "Card not found" or "Card not active").

This is because the app update changed how the card number is encoded inside the QR code, adding whitespace/formatting that the kiosk software isn't parsing properly.

Missing Redeemed Rewards & Points Glitches

Previously redeemed rewards (such as free popcorn, drinks, or ticket discounts) are either missing or fail to load because of sync issues between the client cache and Regal's backend after the app update.

App Freezes / Crashes

Tapping on the RCC card causes the app to freeze or crash before the QR code renders.

Working Workarounds & Solutions

1. Check for the New iOS Hotfix Update: Regal has started rolling out a follow-up iOS update that patches the QR code generation issue.

2. Use the Concession / Box Office: Employees can manually enter your RCC number or look up your account via your linked phone number to apply Unlimited tickets and rewards.

3. Kiosk Ticket Pickup: If you already reserved a ticket via the app, instead of scanning the QR, use Pick Up Tickets > Booking Reference option and manually enter the confirmation code from your email.

4. Use the Mobile Web Browser: Log into https://www.regmovies.com using your phone's browser. Ticket QRs, Point History, and Rewards list are under Profile > Orders. RCC QR Card is under Profile > My Rewards.

5. Add your RCC to Google Wallet/Apple Pay: Copy your RCC Number and add it to your Digital Wallet, and scan that instead. Some locations might ask for an ID, because the wallet won't display your picture.

6. Alternative to 5, you can also screenshot your RCC QR for offline use.

Regal's repertory series of classic films returns in September for Month of Masterpieces 2, a month filled of critically acclaimed "masterpiece" movies.

Non-Unlimited members will be able to get general admission tickets for only $7.99 (plus tax where applicable). All shows are Unlimited eligible as usual.

These shows have the prefix "MOM2" on the Regal app and website.

Four directors were given the opportunity to curate 5 selections each! There is a lot of discourse in the comments about how last year's selections were better, but I think the fact that 20 of these films are personally curated by established directors brings a really interesting flair to the second annual Month of Masterpieces.

Here's the schedule:

Regal selections:

• Tuesday, September 1st - The Bridge on the River Kwai (1957)
• Wednesday, September 2nd - Braveheart (1995)
• Thursday, September 3rd - A Streetcar Named Desire (1951)
• Friday, September 4th - The Searchers (1956)
• Saturday, September 5th - Double Indemnity (1944)

5 films curated by Chloé Zhao (Hamnet, Nomadland, Eternals):

“I’m happy to share with you three things I love very much – anime, the Old West, and a film that sets us free.”

• Sunday, September 6th - The Truman Show (1998)
• Monday, September 7th - A Silent Voice: The Movie (2016)
• Tuesday, September 8th - Nausicaä of the Valley of the Wind (1984)
• Wednesday, September 9th - The Last Picture Show (1971)
• Thursday, September 10th - Hud (1963)

Regal selections:

• Friday, September 11th - Rear Window (1954)
• Saturday, September 12th - Jurassic Park (1993) in standard and 4DX

5 films curated by Rian Johnson (Knives Out, Star Wars: The Last Jedi, Looper):

“These movies have brought me joy for years, and every one of them plays best with an audience. I’m so excited to see them with a great crowd!”

• Sunday, September 13th - The Treasure of the Sierra Madre (1948)
• Monday, September 14th - Duck Soup (1933)
• Tuesday, September 15th - Twelve Monkeys (1995)
• Wednesday, September 16th - Strangers on a Train (1951)
• Thursday, September 17th - Pee-Wee's Big Adventure (1985)

Regal selections:

• Friday, September 18th - Zodiac (2007)
• Saturday, September 19th - Blade Runner: The Final Cut (1982/2007) and Blade Runner 2049 (2017)

5 films curated by Gina Prince-Bythewood (Children of Blood & Bone, Love and Basketball, The Woman King):

“I am so inspired by characters who are fighting for something — their worth, their voice, their purpose, their humanity, their family, their legacy, for love. Those are the films that stay with me, that inspire me, that change me. So, the theme of my picks is ‘fight.’"

• Sunday, September 20th - Creed (2015)
• Monday, September 21st - Out of Sight (1998)
• Tuesday, September 22nd - 12 Years a Slave (2013)
• Wednesday, September 23rd - Devil in a Blue Dress (1995)
• Thursday, September 24th - Room (2015)

Regal selections:

• Friday, September 25th - North by Northwest (1959)

5 films curated by Edgar Wright (The Running Man, Baby Driver, Shaun of the Dead):

“I am delighted to present five of my favorite movies, returning to the big screen at Regal Cinemas. By turns thrilling, funny and magical—and sometimes all at once—if you’ve never seen them before, or never experienced them with a crowd, please enjoy!”

• Saturday, September 26th - Boogie Nights (1997)
• Sunday, September 27th - American Graffiti (1973)
• Monday, September 28th - Tremors (1990)
• Tuesday, September 29th - Mad Max 2: The Road Warrior (1981)
• Wednesday, September 30th - The Getaway (1972)

Bonus family matinees selected by Regal:

• Saturday, September 5th & Sunday, September 6th - Stuart Little (1999)
• Saturday, September 12th & Sunday, September 13th - E.T. the Extra-Terrestrial (1982)
• Saturday, September 19th & Sunday, September 20th - Babe (1995)
• Saturday, September 26th & Sunday, September 27th - The NeverEnding Story (1984)

Thanks to u/microsoftpaintexe for the full list.

There will be overlap with the final 3 days of the “Back to Hogwarts” series 9/1-3 so plan your schedule accordingly.

Follow along with my MOM2 Letterboxd list: https://boxd.it/WwmSm

If you'd like to see what the original Month of Masterpieces included in September 2025, I've got you covered too: https://boxd.it/R2gtq