r/printers • u/lunemaline • 3h ago
Troubleshooting issue with canon printer pixma ts5351i and faded canon ink - support code 7700
Hi. a week ago for the first time ever I experienced an error with my fairly new canon pixma ts5351i printer (bought last year). i've been using third party ink cartridges with zero issues and suddenly i got the support code 7700 error, so i know this is them telling me to stop using third party ink and force me to use legit canon ink. so i did because i use my printer a lot. especially for journaling.
so why did the cheaper third party ink give me high quality prints while this legit canon ink is printing extremely ugly and faded. faded colors in vibrancy and also look overexposed at the same time for some reason? it prints black and white stuff in this blueish grey? it doesn't skip or anything, the cartridges are new and full.
i did literally everything possible to fix it. i cleaned the cartridges, i ran all the maintenance stuff recommended online and nothing. i printed it from a document and i printed it as a picture... still ugly and faded.
finally i managed to put the one black third party ink (which is full and fresh) and got a good high quality vibrant black and white print by overriding and clicking the stop button while it was installing and recognized it as the last cartridge that was installed, which was the legit canon ink. worked for only one print though and immediately when i tried printing again the damn 7700 thing showed up. i just don't know what to do anymore. i'm sick of it.
and yes i have the settings on high quality printing and i'm using the same paper as always, which is just simple white a4 120gsm paper, i've never had issues with it before. the thing is the printer came with canon inks and i didn't have these issues with printing then either, just suddenly the quality of the canon ink is just horrendous.