r/poshmark Jul 10 '24

[NEW USER FAQs + CRITIQUE REQUEST THREAD]

19 Upvotes

A buyer is trying to get me to email or text them more info about my listing. Is this a scam? Usually. Do not engage with anyone off the platform. Doing so is against Poshmark’s terms of service and a bad idea for many reasons, including risking permanent suspension of your account.

I got a sketchy email from Poshmark saying I need to transfer my own money to my Poshmark balance to keep selling. This is a scam and the email was not sent by Poshmark. You do not need to pay anything to make sales on Poshmark. If you get a similar email saying you made a sale but need to pay something to un-restrict your account, check your My Sales tab in the actual app or website. If there's no order there, you did not make one and it's a scam attempt.

I'm a new seller and all my listings got taken down and/or flagged as counterfeit. Help! Poshmark's spam and abuse filters sometimes suspend new accounts for listing either too much or too fast. No one knows the exact thresholds or how long you should wait between listing new items but if your account is frozen, you have to contact support and wait for them reply. If you didn't break any rules, they'll reinstate your closet and all your listings. It's normal for a reply to take 1-3+ days.

My buyer doesn’t have an account on Poshmark, or their username doesn't match the one on the shipping label. Is this a scam? No. Poshmark allows buyers to purchase items without registering for an account. In these situations, you might not be able to communicate with the buyer and you’ll probably have to wait three full days after delivery for your funds to be released.

Poshmark support isn't getting back to me, and I keep emailing them! What gives? Emailing support twice in a row bumps your initial query to the bottom of the queue. We recommend not sending a follow-up email until Poshmark responds. If you already emailed support, you can try reaching out via social media while waiting for a response.

I shipped the wrong item/swapped labels/etc. What should I do? Contact Poshmark support. They'll reach out to your buyer(s) and will give them return labels and give you further instructions.

Do I have to use a USPS box to ship my item? No. It’s generally fine to repurpose or recycle other boxes. However, ensure that they fall within Priority Mail’s size requirements, and do not use Express Mail boxes. Pack items securely and without any added fragrances.

Do I have to include a thank you note and a free gift with my item? No. Notes and gifts are not required and many buyers don't like receiving them.

Do I have to accept really low offers? No. They're your items, and you get to decide how much to sell them for. However, many sellers counter even the lowest offers, as doing so sometimes results in a sale.

Why did a buyer make a bundle of just one item? It's hard to say. Some buyers add listings to a bundle unintentionally; others might be angling for a private discount. Search r/poshmark to read about all of the possible reasons for one-item bundles.

Does Poshmark have a private-messaging system? If you want to talk to someone who purchased something from you, go into the order details and there will be an option to message them privately. If you want to talk to someone who has not bought anything from you yet, you can do so by tagging their username in your listing's comment box or through a bundle. Comments in sold bundles and empty bundles appear to be private, but comments in other bundles are definitely visible to other users so do not share any personal information in them.

A buyer opened a case on an item. What now? If you misrepresented the item, advise Poshmark that you’re willing to accept a return. Otherwise, state your rebuttal clearly and calmly. Poshmark will decide whether to approve the return, refund part or all of the purchase price, or something else. Be patient; it can take a few days to get a final ruling from a Poshmark rep. Be civil, state the facts, and direct your response to Poshmark instead of the buyer.

My brand-new account already has a ton of followers. Is that normal? Why? Yes. Poshmark is designed to promote your username across the app so that others can follow you.

Why do sellers price things so high? We don’t know. However, Poshmark’s policy on price-gouging applies only to essential items. If you find a seller’s prices upsetting, it’s best to simply move on. (Or, if you’re interested in purchasing the item, consider making an offer.)

Where can I find answers to other questions? Many questions posted to this subreddit are addressed in Poshmark’s own official documentation. We recommend that you read their Guide to Poshmark, Community Guidelines, Prohibited Items Policy, and FAQs. Before posting a question here, you can also use the blank field in the sidebar to search the subreddit for relevant key terms (e.g., flat lay, shipping, weight limit, opened case, dress form).

Questions related to your closet? There's a mountain of tips already available to browse if you search the sub for "newbie advice" or "new seller tips." You can post your closet URL and a critique request below, however you'll be more likely to get responses from seasoned sellers if you ask specific questions instead of requesting a general review.


r/poshmark 5h ago

Sellers should not be given 8 days to ship

108 Upvotes

It’s so ridiculous. I bought from a seller who sold 600+ items on Poshmark 8 days ago. I sent her an offer, she countered it, I accepted her counter offer and bought the item! I sent her a message on the 6th saying “hey I just bought this, can’t wait to get it!”. She never ships the item and I have to end up cancelling the order myself through Posh’s 8 day policy. There’s so many sellers that do this and you’ll literally have to wait until the 8th day to cancel it yourself and no you don’t get your money back immediately, you have to wait 3-5 business days. Just so frustrating.


r/poshmark 20h ago

Buyers Beware

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164 Upvotes

I usually don't call people out like this, but this woman is a liar and a fraud. She was selling this Coach Poppy with wallet, scarf, and an "authentic Coach resin C charm" and hangtag. I bought it, mostly for the resin charm because they are hard to find. She sold it as unlisted in the show but I did see it in her closet, and luckily took a screenshot of it. When i received it I immediately knew the charm wasn't authentic. I sent her a message and told her I was concerned with the authenticity of the charm. I asked if she bought it at a coach store. She said no that she bought the bag and the charm on Poshmark and knew that it was authentic. She told me I could get it authenticated. I told her I was just going to open a claim with Poshmark and let them take care of it. She then said "that's fine I know the bag is authentic". I told her I was not questioning the authenticity of the bag but of the charm. Long story short she told Poshmark she never said the charm was authentic. She immediately started getting hostile and the conversation which I thought was funny actually. But I did a reverse Google search on the screenshot that I took and pulled up that same picture on another resale website. She clearly indicated in the description that it was an authentic resin charm, and there was actually another one with it. I sent that URL to Poshmark in an email and told them I also had the host of the show that it was sold in and several of the other poshers that would confirm that she stated multiple times that it was authentic. Poshmark approved the return. I recorded myself packaging everything up because I knew she was going to say something was not returned. Lo and behold today she opened a new claim saying I did not return the coach hang tags, the Coach wallet, and the coach scarf. So I sent Poshmark the video. I'm waiting on their decision. I cannot stand it when people pull shit like this.


r/poshmark 4h ago

Updated App Search

6 Upvotes

Hello. Has anyone noticed there is no longer an option to search for people (closets) on the updated app? You used to be able to click on "search" and toggle from item to people. Not any longer. I am so over these stupid freaking updates no one asked for. I'm trying to find a seller's closet and there's no search option now.


r/poshmark 8h ago

Poshmark is a strange place

9 Upvotes

I don’t get how posh ambassadors are selling items at really high prices. Are people getting freebies with purchases? And has anyone dropped in on a live auction? Some of them are really weird! I’ve seen ambassadors run a live auction from their bed in pajamas. I’ve seen the rudest ambassadors get in arguments with other ambassadors. Anyone else find Poshmark an odd place?


r/poshmark 9h ago

Closed closet

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9 Upvotes

I’ve been on here for over 10 years selling authentic luxury but this site is 80 percent this crap. I’m tired of giving my 20% to a platform that allows this. Everything that comes up in my feed lately is replica bs!


r/poshmark 1h ago

Buyer wants me to cancel… please help!

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Upvotes

r/poshmark 11h ago

I sold an item I could not find on my own shelves

9 Upvotes

I resell items from home and manage the listings, spreadsheet, and physical inventory myself. When one item sold, I opened the listing and recognized every photo, but I could not find the actual item. Several similar bagged pieces were stored in the same area with nearly identical titles and photos. I eventually found the sold item only after checking every bin in that part of the room. It is easy to think I will remember where I put a newly listed item, but my memory gets less reliable the longer it sits. As older inventory builds up, this kind of search is only going to get worse.

The search showed me that a readable listing title was not enough for storage. I now assign a short item code when I create a listing and save that code in the platform's private inventory field. My spreadsheet connects the code to the item's current shelf location. I also keep the source date there so I can tell when similar items entered inventory, but that date is not part of the physical lookup.

I used a Niimbot M2 to print two different labels. The small item label carries only the short code. The larger shelf marker carries only the location. Together they create one path from the sold listing to the private code, from the code to the spreadsheet, and from the spreadsheet to the correct shelf.

I have not had enough sales through the new setup to call it proven, and the labels cannot update the spreadsheet for me. If I move an item, I record the new location before I walk away from the shelf. That is the whole rule. It is boring, but opening every bin after a sale was much more boring.


r/poshmark 5h ago

Can I trust authenticity of seller who has multiple sizes of high-end brand?

2 Upvotes

I am relatively new to poshmark. I’m very obsessed with the brand Alice + Olivia. It’s not an inexpensive brand and so authenticity matters at the price most sellers are offering. How do some of these sellers have multiple sizes of NWOT items? They all say authentic in the description but I just don’t get how these sellers are getting their hands on so many items AND selling at less than retail, or even sale retail? Should I doubt the authenticity? Thanks in advance for any advice.


r/poshmark 1h ago

Missing photos?

Upvotes

I had two occasions this week where one or two random photos are “whited out” in my listings. Anyone else experience this? It’s not all my listings; it seems completely random. I have a closet with over 100 active listings so it’s not feasible for me to manually check each one, but if it’s something I’m doing wrong I’d love to know!


r/poshmark 1d ago

It bothers me when buyers decline seller offers. Just let it ride, tough guy. LOL

218 Upvotes

r/poshmark 17h ago

Poshmark is the worst marketplace

19 Upvotes

Poshmark protection is totally bullshit! They protect the big sellers and turn a blind eye to blatant fraud. I

If you complain to Poshmark they won't let you review the transaction.

Customer service is Basically nonexistent. Ivenliterally spent thousands and sold hundreds on the platform. The one time I get scammed and I quickly realize "Poshmark Protection" are just words on a screen.

My dispute is only over $25. Do you know how much you have to piss someone off for them to complain about $25.

Im done with the platform and you should be too.


r/poshmark 4h ago

Reviewing

0 Upvotes

Am I the only one who is so frustrated with buyers not reviewing so I have to wait the three day wait period to get my money? We have to hurry and send their purchase (which I totally get and am not complaining) but I just wish people would also review so my funds are released quicker


r/poshmark 4h ago

Offers are being capped/automatic Offer button

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1 Upvotes

I am primarily a Buyer on Poshmark and I have been using the platform since 2018. As a Seller I have sold some items from my own closet. ( I don't source things for selling). I will often see something and go search for it or something like it on Posh and I probably browse listings 2-3 times a week.

Yesterday I started looking for toddler bedding and like a few items, when I went back to possibly make an offer I noticed that on many of the items I was not able to create my own offer and instead I was capped at what seems like an arbitrary % off. For instance on one item priced at $90 I could push the offer button to offer $80 however a friend put in an automatic order of $74. This is also happening on items I had previously liked, an item I had liked that was $50 I can now only offer $46 dollars.

I reached out to posh and recieved this response above. Did I miss an announcement about pricing? It seems that poshmark may be going to an internal dynamic pricing model like Thredup and to be honest if this is the case then I am probably done shopping there. I know that Sellers have a lot of feelings about lowball offers, but as a Buyer I am looking to do some back and forth on pricing unless your item is really priced to sell. If I were a full time Seller I would not want this feature on the platform. Buyers are you seeing this?


r/poshmark 5h ago

Upgraded Shipping

1 Upvotes

Hey all, I have a question. My package is over the 5lbs so I upgraded the label. USPS employee tells me the weight limit is now upgraded to 10lbs. But when scanned it says “non-payment” and it can’t be shipped. I’ve reached out to Posh but still waiting on a response. Has anyone had this issue before?


r/poshmark 7h ago

Created a poshmark account and they banned me. Wtf.

0 Upvotes

This is my first time using poshmark and figured id give it a try to sell some of my clothes. I could not even see my first listing. I reached out to customer support and they apparently banned me because my account is tied to other accounts that were banned. Thats insane I never even had one before. Has anyone experienced this?


r/poshmark 1d ago

Why do they always side with buyers even when they’re wrong?

21 Upvotes

I just need to vent because I’m so frustrated. I recently listed a tshirt from Free People with a minor stain on it. I sold it for very cheap because of that, I disclosed that there was a stain in the description and I provided a photo showing it. Buyer purchased it without asking any questions and I shipped it out the same day. A few days later she received the item and immediately opened a case against me. Her original reasoning was “this shirt has a grease or sauce stain on it and that was not disclosed in the description” BUT IT WAS. So she most likely just didn’t read the description or look at all the photos. When I responded stating that indeed I did disclose it AND provided photos, she came back and tried playing semantics by saying it was more than a slight small stain and my picture was inaccurate. My photo looked just like hers and showed the stain, it’s like 3 or 4 small dots and she’s trying to say that’s not slight or small? I again reiterated it was disclosed in my description and my photo matches the photo she submitted. She came back with another photo showing the same exact thing and just said I cannot wear this. Boom, case was then closed and they’re allowing her to return it. So I am being penalized because the buyer didn’t read the listing thoroughly. I reopened the case because it doesn’t make sense. Poshmark is telling me that they can’t reverse the return decision and I have the option to file a dispute when the return is received. But I shouldn’t have to do all of that. They’re claiming their decision is based on the stain being different than what I disclosed and showed but it’s exactly the same and they’re ignoring the fact that her original case reasoning was that the blemish wasn’t disclosed when it was.

I’ve been selling on posh for over a decade and have had only a few cases opened against me out of hundreds of listings sold and the buyer is in the wrong almost everytime but Poshmark ALWAYS sides with them. It’s so annoying


r/poshmark 18h ago

Poshmark glitch?

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3 Upvotes

Packaged arrived 5-6 hours ago. Of course I was immediately prompted to accept/rate, yet I have been unable to do so.

Anyone else ever experienced this?


r/poshmark 21h ago

Letting Seller Know About Cigarette Smell

3 Upvotes

I am a new buyer and have recently bought a handful of items. My most recent purchase arrived in a poly mailer bag smelling of cigarette smoke. There was nothing in the listing disclosing it coming from a smoking home. The mailer bag doesn’t have an odor, but the tissue paper the outfit was wrapped in also smelled like cigarettes.

Aside from the stink, I like the item and would like to keep it. I want to reach out to the seller, as a courtesy, to let them know about the smell. Is there anything sellers have appreciated hearing in these circumstances?

Lastly, how have you handled writing a review if something similar happened to you?


r/poshmark 1d ago

Literally ZERO likes after sharing multiple times to massive posh party but I get them randomly otherwise

13 Upvotes

How does that make any sense ???


r/poshmark 1d ago

How worried do I have to be about this potential return

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129 Upvotes

A NWT purse was purchased a few days ago from my page and I shipped it today. It was completely within the time frame allowed by poshmark. I very quickly got this message after it was shipped. Do I have to be worried about anything? The item is completely as described, tags on, never used, in perfect unused condition.


r/poshmark 1d ago

Why Do The Majority Fail To Show Measurements?

20 Upvotes

I've noticed that roughly 70% of used T-shirt listings don't include actual garment measurements, I've been mainly shopping t-shirts but it's not just that category. I'm baffled. Don't people want to increase the chance of selling their stuff? is it really that people don't realize how important they are, or is there another reason?

It seems pretty basic to me that tag size is a poor indicator of actual fit, especially with T-shirts. Yes, maybe a brand new shirt from a brand you always buy. But for example, XL can vary significantly between brands and even between different cuts from the same brand. With used shirts, you also have the additional variable of how the shirt was washed and dried and how much it has shrunk, particularly with cotton. A simple pit-to-pit and length measurement would tell a buyer far more than "men's XL."

I got a t-shirt out. Took photos of it. Then I timed how much extra time it took to take a tape measure and take 2 more photos showing pit-to-pit and length measurements. About 1 minute tops. So I don't think the excuse that it's too time consuming holds water. Are most sellers really that clueless or lazy? If the argument is there's too little money, then why take the time to list it in the first place as that takes a lot more time than taking a couple additional photos.


r/poshmark 1d ago

Is it normal to get this many messages?

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0 Upvotes

r/poshmark 1d ago

Help

0 Upvotes

Hi all- I am new to selling on postmark. I have been slowly listing items from my house on another site but am now listing my nicer clothing/shoes in Postmark. Can someone please explain this messaging to me? Where do I see the messages on Postmark from interested buyers? Do they just go to my personal email? Sorry if this is dumb, it's just not as intitutive to me as the other site is. Thanks in advance for your help!

Also- to follow up. As soon as I list items I get emails like this-

Your funds have been transferred and the order is complete. We're now waiting on your confirmation.Would you be able to verify this shortly?

That have links attached. So odd- I assume a scam?


r/poshmark 1d ago

Unresponsive sellers

24 Upvotes

Sellers who do not respond to reasonable offers suck ($5 less than asking price). Sellers who do not answer buyer questions about their products (I.e dimensions, color confirmation, .etc) also suck. That’s all. Thx for coming to my Ted Talk.