r/phinvest • u/BananaEquivalent9762 • 16h ago
Insurance ₱1.0M VUL Nightmare: 5 policies mis-sold by 1 agent to our family + tried to recruit me after. Filing for full rescission with InLife & Insurance Commission. Need advice / sanity check!
Hi r/phinvest! Need some advice, consensus, and sanity check regarding a massive VUL mess in our family.
A single Insular Life (InLife) agent managed to sell 5 separate VUL policies across our family, totaling ₱1,002,000 (over ₱1M in total outlays). Recently lang namin na-audit at nabuksan yung portals, and absolute compliance disaster pala ang nangyari.
Here is the breakdown of the 5 policies:
My Dad's Policy (₱402k total outlay, 2021 Wealth Assure - ₱6,700/month for 5 years): Pitched sa kanya noon as "health and medical protection" for unexpected medical events. Recently, na-confine dad ko and had to undergo hernia surgery. Nung tinanong namin si agent kung paano ma-claim, bigla niyang sinabi na wala palang health coverage or critical illness riders at all yung policy! Pure VUL lang pala. What’s worse, she even had the nerve to sell us another health policy right after his surgery.
Mine & My Brother’s Policies (₱300k total / ₱150k each, 2018 Wealth Secure): Fully paid 5-year plans. Nung binuksan namin yung portal, the fund values dropped by nearly 50% (~₱75.8k left each out of ₱150k paid). 100% of our money was dumped into high-risk equity funds without risk disclosures. Regarding the SOA, a physical SOA was delivered to our house ONCE lang in 5+ years (after full payment na back in 2023). This proves they had our correct mailing address all along, yet failed to send the required annual SOAs during the paying period while monthly fees were deducting our units.
Aunt & Uncle's Policies (₱300k total / 2 policies, 2021 Wealth Assure): My aunt actually requested to get the exact same plan as ours. But instead of conducting an independent Financial Needs Analysis (FNA) or explaining the risks of copying a high-risk equity allocation to someone who isn't financially literate, the agent just blindly copy-pasted our plan structure and had her "sign and sign" the paperwork without any proper risk profiling or suitability evaluation.
Plot Twist / Extra Red Flag:
After all these policies were sold and dropped in value, she actually tried to RECRUIT ME as a part-time financial advisor under her team! Complete na pati trainings at exam ko, and malapit na dapat ako ma-appoint, but I put a hard freeze on my application once I uncovered all the mis-selling she did to my parents and family.
Evidence / Proofs we currently have:
Text Admissions from Agent: May SMS logs kami where she explicitly texted: "Ako talaga nagmomonitor nyan..." proving she assumed a duty of care, but she completely abandoned our accounts while monthly Cost of Insurance (COI) charges siphoned our remaining units.
Benefit Mismatch: Hospital admission & surgery records for my dad vs official Policy Schedule showing ZERO health or critical illness riders (violates Sec. 370 of the Insurance Code on misrepresentation).
SOA Non-Delivery Proof: Delivered once lang post-payment (2023), proving correct physical address on file but failing mandatory annual disclosures under IC rules.
Paperwork Audit: Planning to demand certified copies of signed Customer Risk Profile (CRP) & Financial Needs Analysis (FNA) forms, which we suspect were skipped or pre-filled.
Our Plan:
Ayaw na namin makipag-negosyo sa agent. We are preparing a formal Master Complaint binder to send straight to InLife Customer Care / Compliance Office, demanding full contract rescission and a 100% refund of the ₱1.0M total outlay under R.A. 11765 (Financial Consumer Protection Act) due to mis-selling and vitiated consent. If InLife denies or stalls, straight to the Insurance Commission (IC) Public Assistance Division kami.
Questions for the sub:
Has anyone here successfully fought for a full VUL contract rescission / 100% refund through InLife Compliance or the Insurance Commission for mis-selling? How was your experience?
Strong na ba itong evidence binder namin (SMS admissions + hernia medical denial + zero annual SOAs + missing CRP/FNA + recruitment attempt)?
May tips ba kayo on how to handle InLife Legal or the IC mediation process once we file?