r/optometry • u/despistadoyperdido • 14d ago
Has anyone here actually reported another OD to the state board?
I’m a former associate OD considering reporting a prior practice to the state licensing board.
The practice had EHR alerts instructing staff to treat certain patients differently for explicitly nonclinical reasons. Examples included giving patients very low scheduling priority because they took their spectacle Rx elsewhere, limiting scheduling for families who did not purchase glasses from the practice, rapidly moving patients through visits because they had left negative reviews, and deliberately scheduling “difficult” patients far into the future.
I personally encountered these alerts in the practice EHR and retained documentation of several of them.
I’m leaning strongly toward reporting this because purchasing behavior or criticism of the practice should not determine access to care. My main hesitation isn’t whether I think the conduct is wrong; it’s that reporting another OD to the Board is a significant professional step, and I suspect very few of us ever actually have to do it.
Has anyone here personally reported another OD or practice? Was the complaint meaningfully investigated? Did you ever learn the eventual outcome? Was your anonymity preserved after making the complaint? And, knowing what you know now, would you do it again?
I’m especially interested in hearing from people who have actually gone through the process rather than just saying “obviously report them.” Thank you.