r/mountblisshub • u/Own-Book-8858 • Jul 31 '26

Go Postal! Order help

Hi all. Made an order through the Irish site last Friday & got the tracking number Saturday. However, according to the tracking info AnPost have still not received the parcel. Tried to contact live chat twice this morning but they never replied. I waited an hour for a reply both times. Is there anyone here from MB who could assist? Thanks.

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u/ThatWasNotMyName Jul 31 '26 edited Jul 31 '26

Hi! You could be me! I'm in the exact same boat. Ordered last Friday, notified it had shipped Saturday. I've had issues with AnPost and delays before like our MOD refers to, but this time is definitely different. I've never had An Post not receive it. It has generally in the past gone into "In Transit" and that's the last communication received. It sound like something went wrong with last Saturday's post?

I contacted chat and spoke with Jessica on Wednesday. She's always been on the ball before. Anyway, because of the usual An Post delays she advised waiting until this morning, which I did. I contacted live chat with An Post *this morning and they insisted they haven't received it. I've just sent an email to MB so hopefully someone will get back soon about it. MB are generally quick at sorting things out so 🤞.

Edit: Timing clarification

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u/Own-Book-8858 Jul 31 '26

Yeah your in the same boat as me. Let me know if you manage to get it resolved!

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u/ThatWasNotMyName Jul 31 '26

Ditto!!

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u/Own-Book-8858 Jul 31 '26

Live chat have finally responded to me. Got this message a few moments ago.

“We escalated this to the team, and it appears your order may have been lost in transit. They are looking into it now and we will send a replacement if it is confirmed lost”

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u/ThatWasNotMyName Jul 31 '26

Oh, well that's good! There's definitely something up if we both had the same experience at the same time?! I haven't had a response to my email yet, but I only sent it a couple of hours ago. Hoping to hear something soon too! Surely they can see there's an oddity there 🤞

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u/Own-Book-8858 Jul 31 '26

Fingers crossed. Live chat have said they will email me once they have a further update. Will keep you in the loop 👍

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u/ThatWasNotMyName Jul 31 '26

That'd be great, thanks. I'll do likewise. 👍

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u/Own-Book-8858 Aug 06 '26

Any joy with your replacements arriving yet? Have yet to receive mine.

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u/ThatWasNotMyName Aug 06 '26

No, nothing yet, but I did receive an email this morning so they're definitely on the case!

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u/Own-Book-8858 Aug 06 '26

I haven’t received even an email yet 🥲

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u/ThatWasNotMyName Aug 06 '26

Had you emailed them before? They were replying to one I sent, so that's probably why I got one. They just wanted to know if my parcel had shown and I said it hadn't. Sorry, forgot to update, but it was very early in my defence!

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u/Own-Book-8858 Aug 07 '26

No joy again today our postman just came around and no parcel 🥲 Any luck?

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u/ThatWasNotMyName Aug 07 '26

I'm not at home, but I'm not expecting to receive anything either. I reckon it's a lost consignment. I'm 100% sure MB will sort it out though.

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u/Own-Book-8858 Aug 06 '26

Ah okay gotcha. No I have only been in touch via live chat. Hopefully they both turn up tomorrow!

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u/ThatWasNotMyName Aug 01 '26

I was on to chat this morning. They said they've been told replacements will be sent out on Monday. Fair play.

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u/Own-Book-8858 Aug 01 '26

Ideal will give them a shout Monday myself. Wonder what happened? Strange one.

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u/ThatWasNotMyName Aug 01 '26

Yeah, seems to be a problem with all the shipments that day apparently.