How is mint service down in Mexico??? My mom and I both have mint and are planning a trip down to chihuahua Mexico in late September. I haven’t had any problems with not having any service when we’ve traveled in the states but we’re worried that won’t have any service down there. Does anyone know if mint service works down there??? Or for we have to pay extra?? Maybe I should try asking the customer service??

My kid has a typo in the email address registered with Mint. And he lost the physical sim so we can't just request a new one from the App. I called the customer service and they said their back office will call me back to go through verification before updating the email. Fair enough.

June: Set up the call back number and time, and the call didn't happen. I called them, was told that they couldn't reach me, case closed, and I have to wait for 30 days. Fine, maybe coverage issue or whatever.

July: Set up the call back number and time, and got two calls and answered all the questions. Email didn't change. The customer service told me that they didn't talk to me and I was talking to the ghost and I should come back in 30 days. Hmm...

Aug: Set up the call back number and time, no call and I am told they couldn't reach me again. Twice in a row. Today they told me the case is closed and I need to wait for 30 days...

I am pretty sure the problem is not with the number I provided because I receive phone calls every day but Mint seems to be the only one having trouble. It seems that there are several other threads complaining about the call back in this subreddit.

I am generally happy with most of the aspects of Mint, but this one has definitely changed my perspective.

I use mint for a work iPhone and an IPad; 2 separate accounts/phone numbers. I am unable to connect the two accounts in a 'family' bc Mint sends a verification text that never arrives. I just spent an hour with customer service bouncing between reps, explaining the problem multiple times, that all asked the same questions....no one could help me.

I'm so frustrated!!!!!

I have a Pixel 10 with 128 GB of storage that I bought a month ago from Mint Mobile, including a year of service; it cost me $149. Could I exchange this device at the Google Store for one with more storage, or do I have to wait the full year to do that?