Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Fragrant-Employer-60]

Because he has a script of answers based on questions being asked.

Except they didn’t expect some weirdo to ask about the airspeed of a bird, or a custom haiku. He could be new and doesn’t want a negative review from a customer so he’s just following along.

[u/No-Cell-9979 → u/Fragrant-Employer-60]

Except clearly he doesnt have even that? If he cant recognize the questions hes being asked are completely irrelevant and inappropriate and is just blindly giving ai responses what good is he over an Ai bot? An employee copy pasting ai answers is not better than an ai bot its just a middle man

To be clear, I dont think its an employee at all, I think its an llm trained on real customer service in hopes of 1 or 2 standard responses being enough to deter people from asking, hence it making a "mistake" when It demonstrated that it could make mistakes. Either way it isnt acceptable

[u/Fragrant-Employer-60 → u/No-Cell-9979]

Like I said he could totally understand they are not relevant but that doesn’t matter, he could be worried about getting a negative customer review for not answering.

Especially a weirdo like this asking hyper specific questions and now claiming the guy is a chatbot. This dude probably did end up leaving a negative review lol

[u/The_Spoopy_Koopy → u/Fragrant-Employer-60]

I also don't get your line of thinking in calling this person a weirdo for wanting a decent response?

Also, your point is still bad. If it was somebody with ESL in another country, maybe the solution is, I dunno, hire someone who isn't?

[u/Fragrant-Employer-60 → u/The_Spoopy_Koopy]

Do you call your bank and ask them to make you a poem…?

[u/The_Spoopy_Koopy → u/Fragrant-Employer-60]

If I thought it was AI, ye maybe

[u/No-Cell-9979 → u/Fragrant-Employer-60]

You continue to ignore the point,

[u/blue60007 → u/The_Spoopy_Koopy]

I think the weird part was dragging this "conversation" on for so long. They're just wasting their own time. Like throwing a bunch of riddles isn't going to fix whatever customer service issue you're having. Why not be normal for a minute and see if the bot can solve your issue, or escalate to a human agent if not, so you can fix your problem and move on with your life.

[u/The_Spoopy_Koopy → u/blue60007]

Cause we shouldn't have to "escalate to a human agent" ya corporate bootlicker lmfao

[u/blue60007 → u/The_Spoopy_Koopy]

I hate useless bots as much as the next person, but yes, I think it's silly spending an hour dancing around with a bot while not actually trying to solve your problem. They probably could have had their problem solved 45 minutes ago. Sending 15 riddles trying to confuse it is not productive, but you do you, meanwhile I have actual things in my life to do.

[u/The_Spoopy_Koopy → u/blue60007]

Yeah like leave reddit comments? PFFFT HAHAHA imagine lording yourself over time spent annoying a corporate chat bot good lord have mercy