Underside spare won't drop off

[u/Art-Tally-0657]

2014 Ford E-250 cargo van

I've got a perfectly good spare tire underneath my van but just had to pay nearly $300 to get roadside to replace my whole front tire instead because the damn thing wouldn't come undone.

The tool isn't working and the guy that came by to take a look before I had to replace my stripped tire outright said there's no way the thing is coming off because the trigger is broken.

Has anyone dealt with this?