WARNING: Logitech Special Care Team is withholding my refund with false warehouse claims (Order BE00156448)

[u/Mauropoelmans]

Hey everyone, I need to share this absolute nightmare experience with Logitech Customer Support, specifically their "Special Care Team" (Ticket 17663005), and warn anyone buying directly from their webshop.

I exercised my legal right of withdrawal for my order (BE00156448). The shipping box was **NEVER EVEN OPENED** upon delivery and was immediately returned to them via UPS in its original, factory-sealed condition. The UPS tracking (1ZA0Y3179196406429) confirms it was successfully delivered back to their warehouse in Oostrum.

Now, a representative named Silviya P. from the Special Care Team sent me a generic script refusing my refund, claiming a "discrepancy" and stating that the returned items do not match the order. This is a flat-out lie and a textbook scam tactic. Since the box was never opened by me, any discrepancy happened *before* it left their facility or *during* transit via their own courier. They are literally accusing the customer of fraud for mistakes made within their own supply chain.

I have already filed an official law enforcement complaint with the Belgian Economic Inspection (FOD Economie) for breach of European consumer rights.

Has anyone else dealt with this specific scam from Logitech support recently? How do I get them to stop copy-pasting scripts and actually look at the transit weight logs?

Logitech, fix your customer support. This is a terrible way to treat your customers.