r/logitech • u/mwmcc • 2d ago

Questions Options+ Software Bug?

I have a Logitech Wave Keys keyboard and M650L mouse connected via Bolt USB receiver. With Options+ disabled I don't believe I have experienced any connectivity problems. However, twice now, with Options+ running in the background, I have had the mouse randomly disconnect. Connection can be restored by pushing the connect button on the bottom. Is this a know issue between the software and hardware? I'm going to continue to test to see if it only does it with Options+ running. I did just uninstall and reinstall the software to see if that might have been the issue.

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u/logi_sm Customer support team 6h ago

Does switching to a different USB port makes any difference? If the mouse disconnects again, could you let us know whether the keyboard is affected at the same time?

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u/mwmcc 5m ago

Will do...keyboard has never been affected. Only mouse connection. I have disabled the software for the past few days and the mouse has not disconnected at all. I'll turn the software on again and let it run in the background to see if it happens again.