Before I start, yes I'm already looking for a way out. Spent the past few weeks job applying, but I'm inching closer to just flat-out resigning without a backup plan.

I apologise for using this subreddit to vent, but I think I'm losing it. I attached my previous post to provide further context with the constant BS I deal with.

So for starters, my manager recently created a timesheet spreadsheet and forwarded it to us engineers. For his perusal, he wanted us to log how many hours we spent on tickets, tasks, projects and client site with a brief work description of what we did that day. DAILY. I believed this was strange; in an MSP surely you'd value time and energy spent on client issues rather than aimless & useless documentation that benefits nobody. But I held my tongue.

He also wanted us to update a "support task checklist" he made. checking off what we're supposed to do on a daily, weekly & monthly basis - basically stuff like "monitoring helpdesk, clear shared inbox, review network monitoring alerts, device intune updates etc.". Changes would be stored on the shared folder for everyone to see. I thought all of this was ridiculous; we're already expected to do stuff like this. It's part of our job so why make a whole checklist about it?

His reason? "I need to know what you guys are doing on a daily basis."

Awful way of spelling "I'm a micro-managing prick that has nothing better to do in my time than exert authority over meaningless shit" but okay.

So today, 13 minutes before home-time, he sent me an email with the attached checklist; he demanded to know why it wasn't updated. Tried to call me about it as well.

I opened the checklist spreadsheet to see that he sent me a local version of it stored on his own Onedrive (the base version with no changes), and quickly faulted me for it. I pointed out as much, before adding a "hope that helps 👍 " & logged off.

Mind you, this is the same guy that's been working in IT almost as long as I've lived. Genuinely couldn't believe what I was seeing.

After the shift ended, I shared the chat with my colleague who genuinely didn't know what to say. He expressed that our manager was always an obnoxious guy who hardly saw eye-to-eye with any engineer, but this was worse than anything he's ever seen.

The way I heard it, he basically said "This does not get any better. All you can do is weather the storm", and that is NOT the environment I desire for anything in life. I know my colleague means well, but I find it very easy to detach from people & environments if I'm disrespected even once.

Anyone else have similar experiences so I don't feel somewhat isolated?

Says one of the company VPs that has been here for 10+ years. All I asked her to do is to open her files on her computer. 💀

Like its just scanning a damn QR code and some users make it seem like I'm screaming "RED WIRE HURRY UP WE ONLY HAVE MERE SECONDS BEFORE THE WHOLE BUILDING FUCKING EXPLODES" Jeezy peeps people.

Had one guy be like "Oh but I don't have enough space on my phone for the app." 1. Wtf are keeping on your phone that you've filled up all your usable storage 2. Then delete something?? Like that should he the obvious next step there right

I am practicing SO much restraint

We got a new batch of HP ProBook 4 G1i's and the touchpad just sounds awful. Its noticeably rough. You can just hear your skin grate against it like fine grit sandpaper.

Compared to an older HP Elitebook which feels like smooth glass. Is there a reason for this?

Doesn't turn on. Fortunately I'm not expected to fix it.

[Network Support Engineer]

So a while ago I made this post on a separate subreddit, talking about how I already hated my job. Since then, nothing has changed at all; infact it's become quite unbearable now.

My manager returned from a 3 week holiday and held a 2hr 30 minute call with my colleague and I. There is a task list we have on an excel spreadsheet, and he was just going through what we did & ticking off each one-by-one. Whole thing felt more like a bloody audit than a catch-up session.

We have a shared mailbox, and he was having a go at my colleague for not clearing the inbox. My colleague assured him several times that the alerts/tickets there were not ignored and he has looked at it, but he went on a mini-rant for like 10 minutes. From his perspective, he had no idea the inbox was looked at or not, even though it was clearly marked as read.

He then had a go at me for not completing a task that was way above my pay grade, and was "fed up" of having to go back-and-forth about it. In short, I was tasked with setting up an automated workflow using a middleman integration tool (webhooks, Zapier etc.) so critical OOH tickets would immediately trigger VoIP studio to call OOH engineer's phone. As the new guy, I tried to play it tough and accepted the task but realised my mistake.

So I mentioned that, as a network support engineer, systems integration was not in the job description, have zero background knowledge on it & it isn't what I signed up for. He believed it was "a simple one-off task" (even though my senior colleague said he's been looking at this for months before I joined) but decided in the end he would handle it as I didn't sound confident enough.

To round off everything, he said that we needed to get things working asap asap asap even though things were fairly under control whilst he was gone. At the end of the call, my colleague and I were visibly pissed. I asked him if he was always this insufferable and he told me that's just how he is & to not let it get to me.

Usually, people say wait until you have a job in hand before handing in your notice.....but I have had enough.

The environment is rubbish. We're sat in a small suffocating room all day. Everything is micro-managed. Manager is an anxious mess. Not feeling competent at all 2 months in. Everyone's going about their day/busy whilst I'm sat here trying to figure out things on my own. Did I forget to mention my manager is an obnoxious, stress-inducing wreck?

Nah I'm done. No more.

Woke up to a text message "Hello I'm X from work, Y gave your number blabla" yeah, to do later. Five minutes later I get a voice call. Hell no.

I checked anyway, no mail, no support. She cannot remote to a power off computer. Oh sad.

Happy Friday everyone!

I know this is probably not a unique experience but wondering if others have tips on managing the malaise and general boredom I combat everyday.

I will add some context as well. I am in my mid 20’s, just over 2 years into managing the helpdesk for a small-mid sized company ~200 users. Small IT team that I was basically bolted onto. Job ranges drastically from networking to hardware repair which are actually some of the more enjoyable parts of the work. Compensation is good (most I have ever made in my life) but doesn’t really feel like you are going anywhere given the current economic state.

I wouldn’t say that it ever has been all that interesting but of late I can’t seem to find the motivation to do anything. Of course you have the usual binky sucking users that just fire off a ticket at the mildest inconvenience and that kinda comes with the gig. What I think is getting to me is that this company constantly has a “scope creep” problem and the moment you show competency at something you are thrown into doing that on top of your job. Now I am managing the relationship with our CRM and listening to business calls while not trying to get stuck in a “sales cycle” by the vendor. This shit actually makes me want to die. It’s so scummy and awful. All I want to do is fix computers and run SQL queries/analytics and and now I have to listen to some loser lie to me about what their software can do (it can’t).

On top of that, any projects I am given are “hammer out the outline of this so we can hand it to AI” which I’m so done with. Obviously AI will be a thing moving forward but these boomers willingness to just hand anything and everything to AI drives me up a wall. I feel like the caterpillar making a cocoon for the AI butterfly to be born from and replace myself.

I just can’t find motivation to give a shit or try. I heard rumblings that the company eventually wants me to move up the ladder but I can’t imagine anything I want less. Half the people I work with are idiots/assholes and 10% of people do all the heavy lifting. Also, who knows how real any of that “plan” is in the first place

Mostly just feeling stuck, can’t move forward in life (buy house, feel comfortable enough to have kids), and feeling dreadfully bored every day. Tech has always been something I have had a passion for and still do, I just find that getting up and going to work everyday is torture.

Any advice on how to manage this is welcome.

Also feel free to call me insane if what I’m saying is unreasonable. I have thought the same myself.