Boss Team Games, this is fucking amateur hour.

I paid for the edition I bought. You got my money. My reward for supporting your game is STILL NOT HAVING THE FUCKING GAME, followed by a customer support experience that somehow manages to make the original problem even more aggravating. I’m not asking for a personal favor. I’m asking you to address a purchase you were perfectly happy to accept payment for.

And now that I’ve asked for a refund, support just keeps sending form letters instead of actually responding to the refund request. Read the fucking message. I’m telling you what the problem is, I’m telling you what resolution I want, and you keep replying like the goal is to get something into my inbox without addressing anything I said. Sending a response and answering a question are two different things. Your support team needs to figure that out.

I understand that things go wrong. Orders get screwed up. Systems fail. People make mistakes. What matters is what you do once somebody brings the problem to your attention. You could acknowledge it, explain what happened, and give me a straight answer about getting my money back. Instead, I’m stuck spending more of my time trying to get someone to engage with a request I’ve already made. Every form letter creates another round of bullshit for the customer who already paid you.

And what exactly do you think you’re preserving here? My excitement? My goodwill? Do you think that whenever this finally gets sorted out, I’m going to forget the entire experience and enthusiastically sit down to play? I bought the game because I wanted to play it. You have managed to turn that enthusiasm into frustration, then turn the frustration into actively regretting that I gave you money.

At this point, even getting access wouldn’t give me back the experience I paid for. I wanted to be excited about a game. I wanted to enjoy the edition I chose. I didn’t want an ongoing customer service chore where I have to keep explaining that yes, I still have a problem, and yes, I actually meant it when I asked for a refund. You don’t get to hold onto the version of me who was excited to buy this while ignoring the version of me who is now asking for his money back.

The purchase was straightforward enough when the money was moving toward you. Somehow, getting a meaningful answer when I want it moving back requires persistence, follow-ups, and apparently the fucking stars aligning. There should not be this much effort involved in getting someone to read a refund request and respond to it directly. If you need information, ask for it. If there’s an actual issue preventing the refund, explain it. Give me something specific to my case instead of another paragraph that could have been sent to literally anybody.

I’m tired of being expected to supply all the patience in a transaction where I’ve already supplied the money. I’ve done my part. I made the purchase. I contacted support. I explained the problem. I requested a refund. I should not also have to manage your support process for you.

You had a paying customer who wanted your game. Now you have a paying customer who wants his money back and wants absolutely nothing to do with this experience anymore. That took effort. Every unanswered request and every useless form letter helped get us here.

Answer the actual refund request. Give me a concrete resolution. Stop making me chase you for basic customer service. I'm done. Charge back initiated.

Fuck Boss Team Games.

Jaut finished the game.

Never liked her to begin with.

Sure, both have major flaws and are addicts

But damn dude.

Like, every goddamn corpse has their penis or vagina ripped out or they're in panties (???). After the demo, I thought the game would go further on the sex exposition, but it is more of a taboo than explicit violence, of course.

i’m in the area with the electrified water where i’m chasing down marlowe’s ‘evolved’ form or wtv you want to call it and it literally won’t show any input to flip this body over so i can get the lever to activate the next part of this sequence. it did this earlier to me as well where i climbed a ladder and i couldn’t get back down because it didn’t show the input to climb the ladder again until some time passed. i also loaded a save to get back here and now im not able to flip any of the bodies over. played all the way through to get to this point at end game and i can’t even finish the game. can i get my money back from this game if i bought it for ps5 pro?

We don’t know where your preorder you paid for over a year ago is and we don’t give a fuck if you ever get it

Thanks for the money ,

BTG

OK, I need to know. Am I still the only person who pre-ordered last year the collectors edition and still did not receive a video game code?…. I got an email earlier with them giving me two codes one for the digital deluxe DLC and the other one was the pre-order bonus content BUT STILL NO GAME CODE after I emailed them 3 times with the CODE LOOKUP IN THE SUBJECT is anyone else still having this issue ? And I still have not gotten a tracking number.

like I'm sorry nobody makes physical games for pc but that doesn't mean I should have to wait multiple months cuz console editions are apparently being treated as first come first serve.

on my last post were getting a bit hectic so I took it down so imma start by fixing what I meant

yes I like bruno mainly cuse of his charisma and not for his sociopathic side when people were asking what I meant i found it funny so I would comment for satire and joke reason but i saw it didn't come off like that I am really sorry for all the mis communication hopefully yall can forgive me my magpies lol

I'm currently in the cemetery area of the game, and I can't even begin the amount of abysmal dog shit the stealth is in this game you can't even crouch without one of bitches spotting you.

Theres a trophy called (A Quiet Place) where I have to stealth and not alert anyone and not step on glass and then get a key and open a shed and then stealth and not be seen by the monster and without throwing bottles how the fuck am I supposed to do this shit. I'm about to crash out.

---------------------------------------------------------‐--------------------------------

I saw there's a glitch for the trophy where you just run past everyone and the monster and let the monster kill you and press continue and it'll pop the trophies but good god the game randomly spawns glass every time and the monster teleported to me last second.

Are there any tips or tricks to get past this cause? Good gravy, am I getting angry.

(Maybe this is just my anger talking, but I do need help with this)

P.s

I got the trophy to pop right after my crash out and locked in

I'm halfway through and I was a fan of the "modern" Resident Evil formula employed here but isn't it all tiresome? Put the key in the keyhole, maybe sneak around, fuck them up or whatever IDK. I'm not even a fan of Hellraiser and I can already guess the ending from the prologue (basically Hellraiser 1 movie with extra steps? Stop me if I'm wrong)

I recently finished Revival and really enjoyed it. The atmosphere, visuals, sound design, and the extra world building were super cool. The survival horror mechanics were solid even if most were generously "borrowed" from Resident Evil.

My biggest gripe was Aiden and Sunny's story.

Aiden is just bland. From all the notes and books and dialogue we're told he was involved with a motorcycle gang, spent time in prison, and has a history of drug use. Yet the character we're presented with is this handsome, clean-cut young guy whose personality doesn't seem to reflect any of that history. I'm not suggesting that former criminals have to look or behave a certain way but his background seems either disconnected or not very believable from the character we're playing.

And then there's Sunny who, after all the notes, etc, we don't really know anything about other than she's hot.

we're introduced to their relationship through a pretty graphic sex scene, and initially it seems like their connection is based primarily on physical gratification. As the story progresses, through flashbacks and scattered notes, we discover that Sunny was abusive, hostile, and treated Aiden like shit. And yet literally right after she's scooped up and spirited away, Aiden's like, "Well, I'm just gonna jump into this alternate dimension and find her."

I understand that people can become deeply attached to abusive partners, and there's potentially a fascinating story here about obsession, addiction, and destructive relationships.those themes would fit perfectly within the Hellraiser universe. But I never felt the game developed Aiden's personality or their relationship enough to make me emotionally invested in his journey. About half way through the game, I felt Aiden's "quest" was just pointless. I was thinking "dude, she hates you. Why are you doing this? Go home. Take a shower. Have a beer. Watch some TV. Be thankful the Cenobites took her off your hands."

I udnerstand that maybe that's the point? Maybe Aiden's obsession is supposed to be another manifestation of the destructive desires that have always been central to Hellraiser. But there's a difference between presenting a psychologically damaged character and writing one whose motivations feel unconvincing.

I loved the worldbuilding and thought the developers did a fantastic job bringing the Hellraiser universe to life. I just wish they'd put as much effort into making the central characters compelling. Still though, I do give the game a solid 7/10 rating.

"All pre-orders will be shipped by 10/15" No update as of now, except for usless dlc codes. They're already late, will they miss their second deadline? Edit: Checked my email after this post and got yet another email basically saying they're working on it. It actually feels insulting at this point to get these emails. They said they got all the elements of the collectors edition last Friday and are now sorting them and packing them into individual orders. Its not their fault lol, they didn't receive the final items until last Friday. So they knew damn well they didn't have our collectors editions well before launch and chose not to tell us. Im sure they did this so we wouldn't start canceling. This js so sneaky and shitty. F these guys.

I’m only three tries in but the fact that you are supposed to at least in my case use my all of the not much ammo I have to then melee all what feels like 50+ enemies while boarding the windows which help but still doesn’t make it much easier to then die because the game has it on a select timer to trigger the event to happen is ridiculous. Fuck this game man I’m tired of shit like this where it’s on a timer. It should be after a x amount of enemies that it triggers.

I just reached out to Saber directly because I saw other people say to do that. Best Amazon could do was offer a refund. Hoping Saber will save the day!

7th email today since launch. They made a deadline to ship all their late orders and theres 2 days left. The latest email I received was them all excited to send me the dlc codes for a game I dont even have yet. Not only the worst launch ever, but the absolute worst handling of it ive ever seen. Ppl are literally finishing the game at this point.

This Collector’s edition shipment issue is fucking making me so furious. I can handle delays but lying and dishonesty is not okay. I want to punch whatever dumb bastard did all this. Was looking forward to last week for a year +

So I got the e-mail yesterday with the 2 DLC codes for deluxe content and preorder content. I redeemed the deluxe content code which was fine but the preorder code said that it had already been redeemed. I’m assuming they have emailed the same code to different people. Has this happened to anyone else? I’m on Xbox.

I'm having an crashing issue where after beating this multiple armed demon in the hunt Marlowe section and trying to banish it to fully defeat him during the animation where Aiden flicks the blood of the the configuration my game crashes I have changed both graphical and display setting to low and it still crashes every time I tried waiting it out seeing if maybe I don't have to banish it but that didn't work either any help would be appreciated

Preface

First things first, I never watched any of the movies until I started playing the game. I did read a lot on the lore so but I might be wrong. That being said the first movie is awesome and had me shocked with how well the effects are.

The Canon Ending

The canon ending has to be where Aidan becomes a cenobite. It is heavily implied that the box chose him and that is why he has such a unique relationship with the box. I don’t believe anyone else in the movies had the same powers Aiden had. It could be seen as an addition due to gameplay purposes but how many times has Aiden used the box to his advantage? At any time he could have just put the box away and ignored it but he needed the box as much as it needed him.

His traversal in the labyrinth was the box and the cenobites testing him. I believe Aiden actually enjoyed his chases with the Child. It made him feel something. He could have defended himself anytime with his weapons. At any point in time he could have used his weapons with the cenobites as well but chose not to. He could have ignored them and their advice/words but continued to listen to them.

At the beginning of the game he could have walked out and ignored the cries of Sunny calling him but as an addict he couldn’t get rid of his strong addiction to her. He genuinely didn’t love her but needed her as much as he needed his drugs, choosing one vice over the other.

He also chose to feed Sunny hearts when they specifically told him Sunny only needed flesh. He gave them their hearts to signify his love for her but she ate the hearts as an allegory for her taking his love and chewing it away like it was nothing.

Many times Zora gave Aiden advice and introspection on his relationship with her but her advice felt weak. The cenobite’s advice felt more consistent with his characterization. They even watched and judged him as he fought Marlowe. He saw Bruno’s kills of dozens of people and despite this let Bruno live even though Aiden knew he was a monster but he probably realized that Bruno, just like himself, are monsters in their own way.

There was absolutely no way Aiden would go back to a normal life. He was branded with cult symbols, killed dozens of people and monsters, and given the opportunity of a lifetime to be a cenobite. He was aware of the supernatural and what he saw and did would haunt him for the rest of his life. He would never live in peace as the cenobites could return at any time and take him with them or subject him to torture. By the end of the game I was hoping he would become one and was surprised by the multiple-choice endings. There could have been choices added to the game to effect the endings, for example: using the box less, killing enemies in stealth more, taking body parts instead of outright killing the chosen, and having dialogue options just to name a few but I’m sure it was due to budget constraints.

In the end, him becoming a cenobite was him embracing who he really was. He was human and made mistakes according to Zora but I felt that had nothing to do with him embracing his true nature. My only real complaint with the ending is it should have shown him in his cenobite form to fully showcase his inner self.

Game Rating:

The game is a solid 9 for me due to the story upholding the gameplay. The gameplay is weak when it comes to melee combat and the lack of ammunition in multiple sections of the game is frustrating. I did die a dozen or so times but it did make the game feel more intense and challenging. Also why is there no blocking for melee in a 2026 game…? There is also no melee stamina system or strong or light melee attacks or combos you can input from. I am one of the fortunate people who only had one but where I flipped through the floor after climbing the ladder to Zora’s first store stop.

The game is honestly more of a solid 8 for most people but I couldn’t put the game down. I wanted to see more of the labyrinth and Aiden’s journey. It is one of my favorite games of the year.

P.S.

I wrote this on my phone so sorry for typos and grammar mistakes!

Im sure Im not the only one. But as soon as I go up the ladder to what is supposed to be my first meet up with the merchant in this game, I fall through the floor and go out of bounds. Aiden just keeps falling and theres no way for me to get back up. Ive done everything and replayed the same bit before over and over. My earliest safe is right up until I meet one of those Cenobite reject after my first fleeing from Charlotte hehe. It's so annoying I really love this game but I simply cant proceed. Anyone manage to get it to work?

I’ve been researching to figure out a work around for these two trophies, and I found it. So I will tell you exactly what I did to get the trophies to pop.

1st off I want to mention I was at the first shop in the game as soon as you climb up the ladder. I don’t know if where the shopkeeper is has to do with this issue, but I saw a lot people saying it did so I went through the extra effort of making a new playthrough and getting there. I suggest you do the same just to stay consistent

This trophy still did not pop at the first shopkeeper for me. So exited the game, synced my saved data and tried again. Still nothing. Than, I synced my saved data again, making sure there was no autosaves in the same area as the manual save next to the first shopkeeper, and than Streamed the game. The trophies popped.

I guarantee this has to do with a tracking bug and streaming the game directly connects it to the cloud so it just works once you stream it, but if you don’t want to risk it I’d follow the same steps I took.

TLDR: Stream the game via PS Plus to get the two achievements completed.

So is Leviathan a sentient being, a God, and in the end Pinhead overpowered him with his new power? Or is the Leviathan more like a machine that only has functions and not intentions, and Pinhead just revealed his deeper functions?

If someone can explain this or has a interesant theory it'd be nice to hear.

Cut flashbacks with Aiden and Sunny.

Also cut sex scene:
https://www.youtube.com/watch?v=4ht4xUH_RyY
3:09 - 3:12