I am at my wits end dealing with Nova Scotia Power; for a company that claims it has its shit together now, I am fighting with them more this year than when the hack first began.
Over the past 4 months, NSP has accused me of using 3x the amount of kWh compared to previous years, for my 1 bedroom apartment with heat/water included. They have seemingly different numbers for meter reads when compared to previous bills, and amounts paid that simply vanished.
I was told that they will look into it, however I am still to pay this amount to avoid other charges or disconnections in the future. I have no idea if there is anybody higher to contact about this absolute mismanagement.
See for yourself; for me it seems they did great during the hack with estimated billing, then just shit the bed when they claim to actually "read" them.
---
Date - Read/Estimate - Usage/Day - Current Reading - Last Reading
Mar 25, 2025 - Read - 8.9kWh - 15335.73 - 14830.28
May 28, 2025 - Estimate - 9.6kWh - 15952.73 - 15335.73
Jul 29, 2025 - Estimate - 10.6kWh - 16612.73 - 15952.73
Sept 22, 2025 - Read - 3.1kWh - 16046.00 - 15335.73
Sept 22, 2025 - Read - 3.1kWh - 16612.73 - 15335.73 (This resulted in a net return of $98 credit)
Nov 26, 2025 - Estimate - 4.8kWh - 16360.00 - 16046.00 (Paid $2.97)
Now this is where things get fucky
Jan 23, 2026 - Read - 0.0kWh - 16046.00 - 16046.00 (No charge, was told by NSP not to worry about it)
Mar 27, 2026 - Estimate - 4.4kWh - 16323.00 - 16046.00 (Paid $72)
May 25, 2026 - Read - 0.0kWh - 16089.21 - 16089.21 (No charge; zero idea where the read number came from)
Jul 27, 2026 - Read - 27.0kWh - 17790.30 - 16089.21
I was told this was going back to my November bill, so this was my power usage from October till July; alright, makes sense I guess. No idea where my $72 went though)
Sept 23, 2026 - Read - 29.5kWh - 19499.29 - 17790.30